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Fletcher Jones Audi

Chicago, IL

4.4
909 Reviews

1523 W. North Avenue

Chicago, IL

60642

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Showing 909 reviews

May 08, 2019

Service Excellent customer service from start to finish. Very easy process of getting my car serviced. As usual J. Gotangco was exceptional and made the proc More

by Mj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J Gotangco
May 09, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Dan Flood General Manager

May 05, 2019

3 rd Audi and counting due to exceptional customer experienc Channing was an absolute pleasure throughout the process. Both he and Isaha had things ready knew and met my objectives for leasing a car and it was More

by Lmg7117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Mancilla, Channing Greene
May 06, 2019 -

Fletcher Jones Audi responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Channing. Your recommendations are truly a gift. Congratulations on your purchase! Best, Dan Flood General Manager

May 03, 2019

Customer Service From the time I arrived and drop off my vehicle and received my loaner was exceptionally quick. Tony took the time to explain my car issues to me and More

by Audi2012!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
May 06, 2019 -

Fletcher Jones Audi responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Fletcher Jones Audi Management

April 29, 2019

Act Fast I went to check out an Audi Q5 that I saw online and when I got there the car was just being sold. Ravinder showed me some other cars with similar fea More

by Lego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ravinder Dhiman
Apr 30, 2019 -

Fletcher Jones Audi responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Ravinder. Your recommendations are truly a gift. Congratulations on your purchase! Best, Dan Flood General Manager

April 29, 2019

Love my new car Channing is great — being so friendly and professional, and efficient, too. Able to find a perfect match of what I’m looking for; and get it within on More

by ZG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Apr 30, 2019 -

Fletcher Jones Audi responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Channing. Your recommendations are truly a gift. Congratulations on your purchase! Best, Dan Flood General Manager

April 24, 2019

Excellent Service Gerardo Negrete was excellent in solving my problem. Two tires were damaged and replaced under my Tire and Wheel insurance purchased when I acquired More

by james.lent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete, Tim Mettille
Apr 25, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Dan Flood General Manager

April 22, 2019

Run Flat Tire Bought a new Q7 Audi December 2018. come the other day I had a , left driver side rear and have no spare since I have run-flat tires. Found out run-fl More

by Gerhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Apr 23, 2019 -

Fletcher Jones Audi responded

Hi Gerhad, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Fletcher Jones Audi Management

April 22, 2019

Very good experience I had a very good experience with my used Audi purchase. Channing was very friendly and patient while I did several test drives to make sure I chose t More

by Audiowner12
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Apr 23, 2019 -

Fletcher Jones Audi responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Channing. Your recommendations are truly a gift. Congratulations on your purchase! Best, Dan Flood General Manager

April 21, 2019

Amazing Experience from Start to Finish I purchased a new Q7 yesterday and the experience was amazing. My Sales Rep, Jessica, was extremely patient and thorough. She answered all of my quest More

by ephillips13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Streck, Jessica Grimmette
Apr 22, 2019 -

Fletcher Jones Audi responded

Hello, Your experience is important to all of us at Fletcher Jones Audi. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532. Kind regards, Fletcher Jones Audi Management

April 17, 2019

Andrew Rajchet Made everything OK! This was not the flawless service we are used to, The initial estimate of over $800.00 was outrageous. Some had actually been done last year when we s More

by Bill MD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Rajchet, Service Director
Apr 18, 2019 -

Fletcher Jones Audi responded

Hello Bill, Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532. Warm regards, Fletcher Jones Audi Management

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