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Fletcher Jones Audi
Chicago, IL
922 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 922 reviews
July 14, 2019
Best customer service! Got an appointment for service right away with a loaner. Showed up and they were attentive, professional and Tim greeted and snd told me exactly which Got an appointment for service right away with a loaner. Showed up and they were attentive, professional and Tim greeted and snd told me exactly which desk I should go to. The 2019 loaner was the same make, model and a year newer. The car was ready when they had told me it would be. In and out very quick. Love this place. We also ha e our two Mercedes services here; same great service. We had been taking our Audi to the Morton Grove facility. But, it seems to be very disorganized there. I was told I would have to wait a few weeks for a service appt if I wanted a loaner because they were in short supply. And, they said the exact same work I had done on the car at Fletcher Jones would take them for days. Fletcher Jones had it done in a day and a half More
by Randall
Employees Worked With
Tim Mettille
July 13, 2019
Five star customer service Excellent, expedient, courteous service. I am a satisfied customer and recommend highly this dealership, and that is the reason I enjoy owning and dri Excellent, expedient, courteous service. I am a satisfied customer and recommend highly this dealership, and that is the reason I enjoy owning and driving my Audi q3. More
by June2006
Employees Worked With
Rudy
July 13, 2019
Quick and efficient I drove in without an appointment for a recall. It was taken care of quickly and efficiently. Fluids were topped up tire pressure was checked and the I drove in without an appointment for a recall. It was taken care of quickly and efficiently. Fluids were topped up tire pressure was checked and the car was washed. I was on my way. More
by Peter0904
Employees Worked With
David Nunez
July 13, 2019
Service Great customer service, comfortable lounge area and being treated well confirms this is an outstanding dealership. I would consider buying another A Great customer service, comfortable lounge area and being treated well confirms this is an outstanding dealership. I would consider buying another Audi at Fletcher Jones in the future. More
by Sharon1407
Employees Worked With
Servando Lopez
July 12, 2019
Audi Service Very good service! Fast and I had the car back the same day. Appreciate the clean, nice new loaner as well! Would come back again! Very good service! Fast and I had the car back the same day. Appreciate the clean, nice new loaner as well! Would come back again! More
by Bill
Employees Worked With
Tony Prusak
July 12, 2019
Professional Channing was very informative and straightforward during the entire purchasing process. Additionally, the after sale follow up was most helpful even Channing was very informative and straightforward during the entire purchasing process. Additionally, the after sale follow up was most helpful even in the midst of an Audi website crash Thanks again More
by EMG123
Employees Worked With
Channing Greene
July 10, 2019
Easy, comfortable, successful We went in, of course not planning to buy a car same day. We were greeted by Channing who was perfectly happy to educate us on our options and answer We went in, of course not planning to buy a car same day. We were greeted by Channing who was perfectly happy to educate us on our options and answer all our questions. We narrowed down options and Channing provided an objective comparison, encouraging us to try our options. By the time a decision came, we were pleased with our vehicle, our experience with Channing, the assistance of the finance manager, and our day at the dealership. More
by L&M
Employees Worked With
Finance manager, Jon., Channing Greene
July 08, 2019
Channing is the best! We had an amazing experience with Channing Greene. He worked with us at our pace and never made us feel pressured. The ONLY reason we purchased a car We had an amazing experience with Channing Greene. He worked with us at our pace and never made us feel pressured. The ONLY reason we purchased a car there was because of him. We will absolutely refer business to Channing and work with him again in the future. More
by Daniel A
Employees Worked With
Channing Greene
July 05, 2019
efiicient, polite, explanatory Easy access, nice facility, friendly staff, efficient, courteous. I like the added uber touch and the free carwash...even though the vehicle came back Easy access, nice facility, friendly staff, efficient, courteous. I like the added uber touch and the free carwash...even though the vehicle came back clean after the service. More
by lpno71
Employees Worked With
calvin dacanay
June 29, 2019
Dave and Tim went above and beyond Thank you to Time and Dave for getting that replacement tire in 24-hours. After purchasing 4 brand new tires last Friday, by Wednesday I had a flat. P Thank you to Time and Dave for getting that replacement tire in 24-hours. After purchasing 4 brand new tires last Friday, by Wednesday I had a flat. Possibly something defective with the tire. They took care of everything and Friday when I came in I was in and out in an hour. This two guys always go above and beyond for her and it's truely appreciated. More
by Kencito69
Employees Worked With
Tim Mettille, David Soth
