Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fletcher Jones Audi
Chicago, IL
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 918 reviews
September 11, 2019
Service was exceptional Josh Gotangco was very professional and courteous. Explained was to expect regarding my service and made recommendations regarding the Audi care plan. Josh Gotangco was very professional and courteous. Explained was to expect regarding my service and made recommendations regarding the Audi care plan. The vehicle was returned promptly and clean. Thank you for the great service More
by Franque
Employees Worked With
Josh Gotangco
September 11, 2019
Great service! It's always a pleasure bringing my vehicle into Fletcher Jones. I really appreciate the Uber vouchers. They make the process so much easier It's always a pleasure bringing my vehicle into Fletcher Jones. I really appreciate the Uber vouchers. They make the process so much easier More
by Audi4Craig
Employees Worked With
Servando
August 28, 2019
Annual Service and leather and paint repair for an Audi A7 My Audi A7 was serviced at Fletcher Jones in early August and I was helped by Gerardo. I switched from another service center and I am so pleased. G My Audi A7 was serviced at Fletcher Jones in early August and I was helped by Gerardo. I switched from another service center and I am so pleased. Gerardo went above and beyond. He arranged for the leather specialist to repair a large scratch in the leather seat and had the stain on the hood fixed as well. I did not want a loaner so Gerardo arranged my uber pick up as well. The cost for the repairs was reasonable and handled very quickly. I would recommend Fletcher Jones Audi and Gerardo! More
by Mike
Employees Worked With
Gerardo Negrete
August 24, 2019
Pre road tip check up I wanted to make sure that brakes and tire were in good condition prior to many miles of mountain driving. Inspection was performed in a reasonable am I wanted to make sure that brakes and tire were in good condition prior to many miles of mountain driving. Inspection was performed in a reasonable amount of time while I waited. More
by Gramps
Employees Worked With
Arly Sellers
August 22, 2019
A4 service Drop my car off for routine maintenance and couple of other items. All was taken care of plus had a loaner during my car repairs. Great! Drop my car off for routine maintenance and couple of other items. All was taken care of plus had a loaner during my car repairs. Great! More
by LGC47
Employees Worked With
Jorge Lopez
August 20, 2019
trim recall I arrived 20 minutes early for my appointment. I was in and out of the shop in just over an hour, including a car wash. Outstanding! I arrived 20 minutes early for my appointment. I was in and out of the shop in just over an hour, including a car wash. Outstanding! More
by Remy57
Employees Worked With
Tim Mettille
August 18, 2019
Purchase of a certified preowned Audi Q5 Ryan was a pleasure to deal with and the process was hassle free. Completing the purchase at the dealership was friendly and comfortable. Ryan made ev Ryan was a pleasure to deal with and the process was hassle free. Completing the purchase at the dealership was friendly and comfortable. Ryan made everything as easy as possible. More
by Jeff
Employees Worked With
Ryan Philbin
August 15, 2019
Speedy service and knowlegable staff Took in our office Q7 for scheduled 30K inspection and service. Erick Lopez, Service Advisor, was very helpful in getting everything we needed done an Took in our office Q7 for scheduled 30K inspection and service. Erick Lopez, Service Advisor, was very helpful in getting everything we needed done and provided extraordinary service. He had arranged for a hired car so we did not miss a beat and after consulting with him on some extra maintenance work to be completed we had the Q7 back in less than 48 hrs. FJA has a great team at the Elston Service garage. From the porters, mechanics, service techs, to the comfy chairs and complementary coffee and snacks, they take an otherwise arduous process and convert it into a spa-like experience. Top marks all around! More
by rfranco
Employees Worked With
Erick Lopez
August 13, 2019
Very good. Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area. More
by rshook2000
Employees Worked With
Rudy
August 11, 2019
outstanding experience With no appointment, brought vehicle in with leaking tire that was promptly serviced. My service rep was very courteous, helpful and informative. Alwa With no appointment, brought vehicle in with leaking tire that was promptly serviced. My service rep was very courteous, helpful and informative. Always a great experience. More
by mkcrna
Employees Worked With
I don't remember the service rep's name.
