Fletcher Jones Audi

First car buying experience! Channing At Fletcher Jones was very helpful in helping me find a purchase a new car. He asked me exactly what I was looking for and definitely deliver Channing At Fletcher Jones was very helpful in helping me find a purchase a new car. He asked me exactly what I was looking for and definitely delivered! The buying process was not stressful at all and I was able to drive away with a brand new Audi Q3! More

Poor customer service once the deal is closed (2018 CPO Q5). I had a very bad experience buying out of state especially at this Audi dealership. I am a first time Audi buyer from Indiana and recently bought a 20 I had a very bad experience buying out of state especially at this Audi dealership. I am a first time Audi buyer from Indiana and recently bought a 2018 CPO Audi Q5 from this dealership in Chicago. I noticed a large stain on the panoramic sunroof cloth liner that I didn’t notice while test driving because the liner was retracted all the way back and I never bothered to check it since I relied on Audi's high standards for CPO vehicles and their inspection/reconditioning. I noticed the stain next day morning while getting ready to drive back to IN but took an appointment that afternoon to show this to the dealership. David Soth and Zach Polos assisted me and made me feel that the dealership is least bothered once the deal is closed and the vehicle sold. Instead of assuring me about fixing the issue, David said “we will see if the stain can be removed”. When I asked what they will do if the stain cannot be removed, David replied stains are common in used vehicles (not such huge stain granted there are other small stains that I didn’t care about much). Luckily the stain got removed and I didn’t have to deal further but I felt that there is no accountability of customer satisfaction at this dealership or may be used car buying doesn’t get customer service. I had to extend my trip and the inconvenience was terrible along with lack of customer service at this dealership. More

Smooth process Channing was helpful and easy to work with. The experience was smooth and fast. They have a nice showroom that was clean and easy to get to. Channing was helpful and easy to work with. The experience was smooth and fast. They have a nice showroom that was clean and easy to get to. More

Purchased a A5 Came in waffling between an Allroad, A5 sportback and a Q5. The dealer I worked with Channing Greene was super helpful, not selly, and genuinely made Came in waffling between an Allroad, A5 sportback and a Q5. The dealer I worked with Channing Greene was super helpful, not selly, and genuinely made the experience better. He worked with me until I found the perfect car. Channing is the best. More

Used car purchase Channing was very professional, proactive and pressure free. He is easy to work with. I would definitely recommend Channing to my friends. Over Channing was very professional, proactive and pressure free. He is easy to work with. I would definitely recommend Channing to my friends. Overall a good buying experience. More

Amazing! Channing at Fletcher Jones was by far the greatest to work with! I had been searching for this car for months and finally found the perfect one. Chann Channing at Fletcher Jones was by far the greatest to work with! I had been searching for this car for months and finally found the perfect one. Channing was extremely helpful throughout the entire process and was easy to work with. He was personable and professional. When I’m ready to upgrade, there’s nobody else I’ll go to! More

Best salesman and experience Ravinder, is great salesman, our car buying experience was fun, enjoyable. He was very professional and explained all the features our Q7 came with, Ravinder, is great salesman, our car buying experience was fun, enjoyable. He was very professional and explained all the features our Q7 came with, He was very thorough and explained all the features in depth, and he genuinely showed undivided attention to us when we were there. Truly customer focused and willing to go extra mile for his customers. Vineetha & Rajesh More

Very happy with my Q5 Ravi was great! I am very happy with my new Q5. Great dealership, great cars, great location. Ravi did a good job with expelling the process. Ravi was great! I am very happy with my new Q5. Great dealership, great cars, great location. Ravi did a good job with expelling the process. More

Ravi is an Excellent sales rep Ravi is an excellent sales rep. The process was a breeze and Ravi was very knowledgeable about the inventory. He was up-front and cordial and I would Ravi is an excellent sales rep. The process was a breeze and Ravi was very knowledgeable about the inventory. He was up-front and cordial and I would definitely recommend him for anyone’s next car purchase. More

Always great service Fletcher Jones Audi is a fantastic dealership. Professional, friendly and competent. They always look out for the customer first. Based on our experie Fletcher Jones Audi is a fantastic dealership. Professional, friendly and competent. They always look out for the customer first. Based on our experience with the service department we would only consider a new car from Fletcher Jones! Tony is a great service manager. More