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Fletcher Jones Audi

Chicago, IL

4.4
919 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and ...
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1523 W. North Avenue

Chicago, IL

60642

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Showing 919 reviews

June 06, 2020

I was nervous about going in considering COVID risks but felt safe in the way Audi insisted everyone be masked. Service quickly got my tires changed and addressed questions that I had More

by Chiguy
Recommend Dealer
Yes
Employees Worked With
Gerardo
Jun 08, 2020 -

Fletcher Jones Audi responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great effort put forth during your service visit and appreciate you complementing our level of service. We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Audi

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June 03, 2020

Service personnel Jorge Gomez was very attentive and kept me informed after I left the service center to let me know what needed to be done to my car and all service was done in a very timely matter. Always More

by luissr67
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Jun 04, 2020 -

Fletcher Jones Audi responded

Hello, Thank you for your 5 star review! We are grateful for your business and appreciate you choosing us for your service needs. Our goal is to provide the best experience possible. Regards, Your Friends and Family at Fletcher Jones Audi

May 29, 2020

Excellent Service The Audi team provided exceptional service in assisting with my car. Everyone was friendly and efficient. It is really nice to have the loaner service More

by gmopon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete, Brandon Moore
Jun 01, 2020 -

Fletcher Jones Audi responded

Hello, The team at Fletcher Jones Audi is honored to receive your raving review regarding your experience with Brandon & Gerardo. We appreciate you complementing our level of service! Thank you for your business and recommendations, we look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi

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May 28, 2020

Excellent I didn’t know how to get my car serviced because of shelter in place. It was one of the best experiences since this nightmare started. The valet was More

by Mjwag
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Calvin Dacancy
Jun 01, 2020 -

Fletcher Jones Audi responded

Hello, The team at Fletcher Jones Audi appreciates your business and feedback. Our team is committed to the safety of our team and our guests and appreciate the opportunity to serve you. Thank you for complimenting our level or service. We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Audi

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May 28, 2020

Very accommodating during COVID I was working diligently with their service team to arrange a drop off and pickup outside of the garage, keeping distance and avoiding contact. Tim, More

by rjeffrey1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Tim Mettille
Jun 01, 2020 -

Fletcher Jones Audi responded

Hello Jeffrey, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Tim and Manny during your service visit and appreciate you complementing our level of service. We look forward to welcoming you back! All the Best, Your Friends and Family at Fletcher Jones Audi

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May 24, 2020

Friendly and efficient service with pick up, drop off and loaner car. Also the staff took all of the appropriate precautions for the current pandemic. More

by rtn23@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Manual Arroyo
May 26, 2020 -

Fletcher Jones Audi responded

Hello, Thank you for your 5 star review! Our goal is to provide the best experience possible! Regards, Your Friends and Family at Fletcher Jones Audi

May 22, 2020

Channing was fantastic. He was very thorough explaining everything about the vehicle. Very patient, not pushy and wanted to make sure it was the right car for my needs. Fully recommend. More

by erinross000
Recommend Dealer
Yes
Employees Worked With
Channing Greene
May 27, 2020 -

Fletcher Jones Audi responded

Hi Erin, At Fletcher Jones Audi, our team is driven to ensure every new vehicle purchase is exciting and memorable. We strive to Provide an experience that is custom tailored to fulfill all of our guests needs. We appreciate the opportunity to work with you during your vehicle search and are grateful to have your raving review regarding you experience working with Channing! Congratulations on your purchase! Best, Your Friends and Family at Fletcher Jones Audi

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May 22, 2020

Tim was a great service consultant He kept us up to date, was responsive, and understood our situation. Thanks, Tim, for your help and working with me through this process. I apprecia More

by denise.poole
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
May 27, 2020 -

Fletcher Jones Audi responded

Hi Denise, Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Audi is so pleased to have your 5 star rating and genuine feedback! Best, Your Friends and Family at Fletcher Jones Audi

May 21, 2020

excellente knowledge service advisor, proportion all information I need to make my right decision, a little pushing to obtain a extra service (tire rotation, whe More

by loultimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete Jr.
May 27, 2020 -

Fletcher Jones Audi responded

Hi Lou, Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Audi is so pleased to have your 5 star rating and genuine feedback. Best, Your Friends and Family at Fletcher Jones Audi

May 16, 2020

Tire Replacement Alexander was pleasant, knowledgeable and respectful of our time. He kept us informed of the progress throughout the service. He was also respectful o More

by holtzmanns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Kniazuk
May 19, 2020 -

Fletcher Jones Audi responded

Hello, Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Audi is so pleased to have your 5 star rating and genuine feedback. Kind Regards, Your Friends and Family at Fletcher Jones Audi

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