Fletcher Jones Audi

Excellent Customer Service The loaner was clean!!! Staff is very professional and provided detailed explanations. Love that they call, text, and email to reach me for follow-up. The loaner was clean!!! Staff is very professional and provided detailed explanations. Love that they call, text, and email to reach me for follow-up. More

Routine maintenance and oil change. I was advised of some other suggested maintenance items and their cost, and they were all addressed promptly. The car Wassink sparkling clean when I picked it up. some other suggested maintenance items and their cost, and they were all addressed promptly. The car Wassink sparkling clean when I picked it up. More

Highly recommend, always an exceptional experience. Work was done correctly the first time and in a timely fashion. Will be returning for all my future car needs. was done correctly the first time and in a timely fashion. Will be returning for all my future car needs. More

Car repairs are a big inconvenience to most people; FJ made it so much easier. Repairs were made in a timely fashion and the communication was superb. made it so much easier. Repairs were made in a timely fashion and the communication was superb. More

Fletcher Jones Audi sets the standard for professionalism and service. I have leased and purchased vehicles from this fine dealership and am always impressed with their knowledge, helpfulness and commitment and service. I have leased and purchased vehicles from this fine dealership and am always impressed with their knowledge, helpfulness and commitment to customer care. More

We live in the Elkhart, Indiana area and let me tell you, it was worth the drive to Chicago to find our car at Fletcher Jones Audi. We worked with Channing Greene, he's an Audi specialist and knew the ins a it was worth the drive to Chicago to find our car at Fletcher Jones Audi. We worked with Channing Greene, he's an Audi specialist and knew the ins and outs of every car we looked at during our visit. Fletcher Jones has is one of the largest luxury car dealers in the country and after buying a car with them, I was so impressed, I had to do a little bit of research to see why the experience was so much better than past experiences I've had buying cars. Fletcher Jones takes a different approach, they want the customer experience to be more like a visit to a five-star hotel...service is first and you see it right away. The salesperson we were supposed to meet with was still with a client so they paired us with Channing Greene. I usually dread dealing with car-salesman, but Channing is all about delivering an exceptional experience. We were looking for a car for our daughter and he catered the experience directly to her, while at the same time making sure he was answering all of our questions. I really appreciated the extra time he spent with us explaining every detail of the Audi MMI system so my daughter knew how to use it, getting the most out of her, new to her, 2014 Audi Q5. The day before we were looking at a Q5 at a luxury used car dealer in Indianapolis...the car had a check engine light on and a low oil light, they pulled the codes and tried to put me at ease, I just didn't have the warm and fuzzy feeling, additionally, the car had an accident reported on the CarFax, so I bailed and went home. I spent some time looking at other options online and found that Fletcher Jones had quite a few pre-owned Q5's, some even certified pre-owned with extended warranties. I called and set up an appointment to see a few of their cars. Melinda, who we were originally working with texted me a detailed list of information including the Audi brochure from the year of the used car we were considering and sent detailed directions, even explaining how not to miss the entrance. When we arrived you pull up to a garage door that opens and you park your car inside their facility. Just like a high-end hotel, you enter the reception area and are welcomed. They send someone down to bring you up to the new car showroom where all the sales desks are located. The enormous glass windows are floor to ceiling and have an incredible view of downtown Chicago. We were quickly set up with Channing and he took us to the level that had the pre-owned cars. We found the Q5 that we came to see, loved it...it was the same price as the one we looked at in Indianapolis but was a year newer, less miles, in much better condition AND had no check engine lights. The car was INSIDE and incredibly clean and detailed. Channing explained that they had some others we could look at as well, he even mentioned that on another level they had other Q5's so we looked at them as well and that's where we found the car we ultimately purchased. Channing wasn't as worried about closing a sale as making certain we were seeing what we came to see and giving the opportunity to see all of the cars, he didn't rush us and there was NO pressure. We got inside the car we were interested in purchasing, again, it was inside and pristine...we drove into a large elevator, upon getting to the main ground level Channing let us drive the car. We drove around a quick route over to their service center where he explained all of the benefits that come along with buying a car from Fletcher Jones...including free car washes, but he went on to tell us that if we came into town for service they would give us a loaner or pay for our Uber driver to pick us up and bring us back to the dealership. In the first year, believe it or not, even with their used vehicles, they will repair door dings with a paintless dent system...at NO COST at all. We drove back, did the paperwork and we were on our way. Great experience. Tell Channing we sent you!! More

I was pleased that everyone wore a mask.All personnel I was pleased that everyone wore a mask. All personnel were polite and efficient. There were places to social distance and the work was done the day I was pleased that everyone wore a mask. All personnel were polite and efficient. There were places to social distance and the work was done the day I called and in less time than estimated. Thank you! More

My fiancé and I worked with Channing at Fletcher Jones to purchase our very first Audi. Channing was knowledgeable, helpful, and incredibly kind! He went above and beyond to advocate for us and to make us fe purchase our very first Audi. Channing was knowledgeable, helpful, and incredibly kind! He went above and beyond to advocate for us and to make us feel comfortable. Because of COVID, we were initially concerned about going into a car dealership, but everyone there wore masks the entire time and Channing made sure to sanitize every step of the way. We are so very thankful for the extra safety measures that were taken by Channing. He really went out of his way for us and the extra touch of humor was greatly appreciated as well! Overall, our experience with Channing was wonderful and we can’t thank him enough for all of the help. We will definitely be giving him a call whenever we’re looking to buy our next Audi! More

The service was exceptional!!! I am very pleased with the service provided by Fletcher Jones Audi. From start to finish the pick up service driver was courteous, the service technic I am very pleased with the service provided by Fletcher Jones Audi. From start to finish the pick up service driver was courteous, the service technician gave me a comprehensive explanation of the service needed and I also received a printout of everything my car needed. Very polite and I felt very comfortable and satisfied with the outcome. More

I was nervous about going in considering COVID risks but felt safe in the way Audi insisted everyone be masked. Service quickly got my tires changed and addressed questions that I had felt safe in the way Audi insisted everyone be masked. Service quickly got my tires changed and addressed questions that I had More