Fletcher Jones Audi

My second vehicle purchase from Fletcher Jones and it exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. More

The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced o but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years. More

Customer Service was exceptional which I truly appreciate from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! More

Tim Mettille at Fletcher Jones Audi is absolutely the best! Bringing my car in for service always causes anxiety for me. But, I love working with service advisor manager Tim Mettille. Tim immediately puts my Bringing my car in for service always causes anxiety for me. But, I love working with service advisor manager Tim Mettille. Tim immediately puts my nerves at ease. He is quick to get you in and out, always helps me score a loaner car and best of all explains all of the issues in an understandable manner. I trust him and will always bring my Audi A3 in as long as I know I can work with Tim! More

Tim was awesome! Informed me of problems with my vehicle I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! More

Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix wh individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions. More

Very Good. Since the Cafe is close because of COVID-19, there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer steal there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer stealing merchandise from the racks. I informed my service advisor. More

My service experience was quick, efficient and seamless. In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities very clean, socially distanced with limited cont In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities very clean, socially distanced with limited contact. More

Attentive Timely Professional Waiting area was quiet Attentive Timely Professional Waiting area was quiet and comfortable I would recommend Fletcher Jones Downtown Chicago to anyone that has an A Attentive Timely Professional Waiting area was quiet and comfortable I would recommend Fletcher Jones Downtown Chicago to anyone that has an Audi. Tony Prusak was great More

Last month I was helping a friend of mine shop for a car and she made an appointment for 11am on a weekday. I showed up 25 mins early and met Ryan who had the correct model pulled up and waiting. I shared and she made an appointment for 11am on a weekday. I showed up 25 mins early and met Ryan who had the correct model pulled up and waiting. I shared with Ryan that I had zero interest in the car and it’s features but was just there to make sure that my friend (who’s husband had recently passed away) wasn’t taken advantage of if she decided to buy the car. To pass time Ryan engaged in small talk. Unfortunately Ryan decided to share his unsolicited opinions of the protestors and what they were doing. According to Ryan every single protestor was worthless and he wished he had an opportunity to personally “knock the “stuffing”” of of them. During the time we spent together he shared that they were being bussed in and all smelled like “garbage”. He shared that he used to live in California and worked in the film industry and that California was infested with people who would defecate on your lawn and had no respect for others. Ryan’s racist rant left me dumbfounded, Granted I’m a middle aged white guy and Ryan was possibly trying to find some common ground but perhaps he might want to consider talking about sports or something. As the 11:00 appointment approached I shared with Ryan that my friend was African American of course Ryan said he was fine with that and that he was just speaking in generalities. As soon as my friend parked her car and Ryan left to get keys I told my friend that’s weren’t going to be buying from old Ryan as his intolerance was unmistakable and we were not about to reward it. My friend took that bait and questioned Ryan about some options (heated steering wheel. Integrated nav) that she knew were on a higher model. True to form Ryan condescendingly said that those options were $1,000’s more and my friend didn’t need them as they weren’t important. Needless to say we didn’t buy from Ryan and I wouldn’t recommend anyone else to do so either. More