Fletcher Jones Audi

Sometimes it is great, sometimes it is not. Audi service is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. More

Fantastic service! Quick, efficient, and safe. Arly Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. More

Appreciate the excellent service provided by Tim Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get a recall fulfilled without leaving home. More

I just wanted to warn anyone who ever wanted to deal with this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be mindful and careful, as we put our trust in them and found our they were straight lying to our face. Also my vehicle has all sorts of electrical failures. I have reached out to the customer service multiple times but unfortunately could not get a result. They simply refused to fix the issues. Stay away from both the company and the vehicle!!! More

Every year we have to bring the car in for a flat tire change, and every year we get great, efficient, friendly service. Because this is the only time we’re ever there, it’s great that each time does not change, and every year we get great, efficient, friendly service. Because this is the only time we’re ever there, it’s great that each time does not disappoint. Thank you! More

oil/filter change during pandemic I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BET I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BETTER than usual! Things seemed much less busy and crowded, more efficient, helpful, cleaner and well managed this time around. I chose to wait at the service center for the work to be done and everyone (staff and customers) was masked and social distancing as much as possible. Estimated completion time was close to perfect and I wasn't pushed to have extra work done though recommendations were made for the future. I would give this review 5 stars, but only gave 4 due to lesser experiences in the past. More

Tim Mettille was awesome . He scheduled the car rental according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely wor according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely work with Tim in the future. More

My second vehicle purchase from Fletcher Jones and it exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. More

The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced o but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years. More

Customer Service was exceptional which I truly appreciate from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! More