Fletcher Jones Audi

Our Service Rep was Jared Chaimukda. He was terrific. Knowledgeable, good communication, and answered every question we had. I will ask for Jared next time we schedule a service appointment. Knowledgeable, good communication, and answered every question we had. I will ask for Jared next time we schedule a service appointment. More

Service personnel were professional and work was completed in a timely fashion. The service department waiting area is very comfortable and easily adaptable for remote work. completed in a timely fashion. The service department waiting area is very comfortable and easily adaptable for remote work. More

Colleen drove the new car to my house. Very easy transaction. Very patient and willing to answer any questions. Love the car and competitive lease! transaction. Very patient and willing to answer any questions. Love the car and competitive lease! More

I was very happy to work with the team of Rachel and Matt on my new Audi A3e. Matt went above and beyond in helping me understand and set up my car. My only complaint is that neither salesperson was able to on my new Audi A3e. Matt went above and beyond in helping me understand and set up my car. My only complaint is that neither salesperson was able to access accurate information about when my car would be delivered--this system could be tightened up, but I believe it is not their fault. More

The staff is always professional helpful in most cases. I am concerned about the person who scheduled my original service appointment. The person was resistant to honor my request for a loner. She basically am concerned about the person who scheduled my original service appointment. The person was resistant to honor my request for a loner. She basically stated, loaners were not given for my type of service. She offered Uber vouchers, but not use of a loaner. I thought that was unusual since previous requests were honored. I was not aware the amount of money spent in service determines use of a loaner. I thought it was about convenience. If this has changed or I am ill informed please clarify. Regards, Tammi Jefferson More

The entire staff was excellent and very accommodating. Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excelle Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excellent customer service and I would highly recommend her. More

Came in for standard 2 year service. I had a list of some other small concerns, all of which were addressed. Very happy with the service provided. Quick and painless. other small concerns, all of which were addressed. Very happy with the service provided. Quick and painless. More

It was easy to get an appointment to fix my car’s issue and it was fixed quickly and well. I was very pleased with the entire process. and it was fixed quickly and well. I was very pleased with the entire process. More

I was very satisfied with the friendly and professional work by Jared, as well as the staff who greeted me when I arrived and those handling my loaner car. Thank you! work by Jared, as well as the staff who greeted me when I arrived and those handling my loaner car. Thank you! More

Brought my car in for oil change and 2 yr service. Eric was very professional, friendly, knowledgeable and explained what was being done and why. was very professional, friendly, knowledgeable and explained what was being done and why. More