Fletcher Jones Audi

Very good customer service. Everyone was nice and helpful. Everything was also on time helpful. Everything was also on time More

Quick, easy, professional, service-oriented, efficient. It was great to get in and out of the service center so quickly and efficiently. The team works like clockwork. Thanks It was great to get in and out of the service center so quickly and efficiently. The team works like clockwork. Thanks More

Service was superb! Very thorough diagnostics performed in a short time period. Eric Ponce was professional and actually listened to concerns. Repairs a little too pricey for me at this time. in a short time period. Eric Ponce was professional and actually listened to concerns. Repairs a little too pricey for me at this time. More

Channing was great. Made the whole process very simple and transparent. He had my best interest in mind the entire time. Dealership was friendly and great as well. and transparent. He had my best interest in mind the entire time. Dealership was friendly and great as well. More

Channing is so great to work with and did a great job Channing is so great to work with and did a great job reviewing the car features with us and carefully going through all the paperwork with us. He a Channing is so great to work with and did a great job reviewing the car features with us and carefully going through all the paperwork with us. He answered all of our questions and made the process seamless for us. This is the second time we have worked with Channing as he makes the process enjoyable and is so efficient with our time! More

The service center was thoroughly attentive and accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. More

Tim Medill was great to work with. Super communicative and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best fo and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best for me, to keep me in the loop consistently. if I couldn't answer my phone-I was texted immediately. I was disappointed my new car was having issues, but I felt great knowing that they were there to fix it, fix it right, and very ready to help! Happy that the excellent customer service made the whole process a little bit less inconvenient and more of a smooth process from start to finish. More

Convenient location here in Chicago, they gave me a loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new More

Dexter Gordon was amazing in helping with our buying experience at Fletcher Jones. All aspects of the process, review of the car features, test drive, paperwork was extremely well done, fast, and effic experience at Fletcher Jones. All aspects of the process, review of the car features, test drive, paperwork was extremely well done, fast, and efficient. In a tough environment these days for car purchases, the process was simple and easy thanks to Dexter. He's the guy to see at Fletcher Jones. More

Andrew was extremely helpful and efficient. He taught me how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we go how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we got our own car back, he also checked some minor scratches I have around my car and cleaned some of those paint transfers for us. We definitely will continue to service our car here. More