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Fletcher Jones Audi

Chicago, IL

4.3
917 Reviews

1523 W. North Avenue

Chicago, IL

60642

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Showing 917 reviews

September 15, 2021

Eric and the Audi Team were so accommodating, friendly and professional. I was running behind from a meeting and they still fit me in for my service appointment. Thank you all so much!!! More

by Brianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Sep 15, 2021 -

Fletcher Jones Audi responded

Hello Brianne, Thank you for taking the time to leave us your 5 star review regarding your recent service visit! We are happy to know that Eric was able to accommodate and get your vehicle back to you in tip-top shape in a timely manner. We thank you for your patronage and are here for you should you have any questions or Audi needs! Warm regards, Your Friends and Family at Fletcher Jones Audi

September 07, 2021

The experience was great and the staff was extremely helpful and accommodating. Tim was very professional and helped me figure out the best plan for my vehicle. Thank you so much! More

by Borabora_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Sep 08, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 04, 2021

Great service ! However , very pricey . Brake job was over $2600.00 ! Staff is very friendly and courteous, as well as punctual . Very informative, and professional More

by Willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce
Sep 13, 2021 -

Fletcher Jones Audi responded

Hi Willie, Thank you for choosing Fletcher Jones Audi to attend to your servicing needs. We appreciate you reaching out and granting us your 5 star review! We strive to provide the best customer service experience possible for each and every guest. We also strive to provide the most authentic, genuine, high quality parts for every service and appreciate your understanding. Should you have any questions or Audi needs, please don't hesitate to reach out! Kind regards, Your Friends and Family at Fletcher Jones Audi

September 03, 2021

Even though the systems were down my service person got the job done exceptionally. It only took 2 hrs or less for my vehicle service. I’m very pleased with Audi I will for sure be back. More

by pattyhaywood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce
Sep 06, 2021 -

Fletcher Jones Audi responded

Hi Patty, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 03, 2021

Tough times for car buying and they were literally rolling off the showroom floor while we were there. That being said we love our Q5 and the additional money required for the Q3 over other namepla More

by stevestompanato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ocasio, Ravinder Dhiman
Sep 13, 2021 -

Fletcher Jones Audi responded

Hi Steve, Thank you for allowing our sales team the true pleasure of assisting you! We are thrilled to know both Omar and Ravinder worked with you on your new vehicle as they are some of the best in the business and committed to see that their guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Regarding your weather mats, please feel free to reach out to us directly @ (312) 628-4300 so that we can follow-up and get those mats squared away for you. All the best, Your Friends and Family at Fletcher Jones Audi

September 02, 2021

Jorge is always responsive & helpful. They were able to identify the issues, handled the warranty claim and got the repairs done quickly. Pickup was a breeze. More

by megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Sep 03, 2021 -

Fletcher Jones Audi responded

Hi Megan, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Jorge. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 01, 2021

Anthony P. is the best! He goes out of his way to make sure you understand the value of the services being completed. Thank you AP! See you next time! I am 1 year in on my Q7 and decided to stick with Aud More

by Niki P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Prusak
Sep 02, 2021 -

Fletcher Jones Audi responded

Hello Niki, All of us at Fletcher Jones Audi take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Audi

August 29, 2021

Great customer service, Jared went above and beyond..very professional More

by kconsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Aug 31, 2021 -

Fletcher Jones Audi responded

Hello there, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your great and above & beyond service you had with Jared is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! Kind regards, Your Friends and Family at Fletcher Jones Audi

Aug 31, 2021 -

Fletcher Jones Audi responded

Hi Kconsa, It's really rewarding hearing that Jared was able to assist and provide you with amazing service throughout your visit with us. Glad to see Jared went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi

August 24, 2021

Great service could not ask for better service will recommend to my Audi group More

by Marvinonline22marv
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Aug 26, 2021 -

Fletcher Jones Audi responded

Hi Marvinonline22marv, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

August 19, 2021

Very good customer service. Everyone was nice and helpful. Everything was also on time More

by King5132013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
Aug 26, 2021 -

Fletcher Jones Audi responded

Hello King5132013, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Fletcher Jones Audi

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