Fletcher Jones Audi

I made it very clear to the team at Fletcher Jones Audi that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would have until the end of the day to purchase this vehicle. Despite this, I received a text during my absence first stating that the only way I could save the vehicle is that if I purchased it then from them with their financing and then second informing me that the car had been sold to someone else. To make matters worse, the message included a hollow offer to "help" with any other Audi-related needs, as if that would somehow make up for the blatant disregard they showed me as a serious customer. This kind of behavior goes beyond mere miscommunication--it reflects a total lack of respect and professionalism. I had expressed clear intent to purchase, yet they sold the vehicle right from under me. This is a prime example of a dealership prioritizing short-term profit over building meaningful, long-term relationships with customers. As a 28-year-old buyer, excited to make this purchase, I could have easily become a customer for life, sharing positive feedback with my network. Instead, this experience has left me feeling utterly disregarded and devalued. Their actions demonstrate a complete lack of integrity and respect for the buyer's time and commitment. If you're considering purchasing from Fletcher Jones Audi, be wary of their unreliable and frankly predatory business practices. They've shown that customer loyalty and satisfaction mean little when a quicker sale is on the line. Proceed with caution. As an owner or manager of a luxury dealership I would be downright embarrassed by this sort of behavior. More

Aside from the kinda sorta far location, it’s a great service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system u service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system used is nearly entirely electronic after the vehicle is diagnosed. A video is provided and all recommend services may be approved/declined individually and electronically from anywhere. And as always, the work performed is excellent! More

Kenny was great! I have also worked with Channing and Arly in the past and would recommend any of them ! I have also worked with Channing and Arly in the past and would recommend any of them ! More

Shout-out to Karen Hernandez for an awesome buying experience! Professional, timely communication and knowledgeable. Best dealership in the city! experience! Professional, timely communication and knowledgeable. Best dealership in the city! More

Channing helped me buy the perfect Q7 for me and my growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering while never pressuring me. He also helped me trade-in my existing vehicle. I was very nervous to buy a new car and Channing made it a completely enjoyable and accessible experience! More

I've bought over 15 vehicles in my life and this was THE BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she wa BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she was transparent about pricing, including scouring everywhere possible (including Costco) to find discounts for me. The car delivery process (by Omar Ocasio) was exceptional. Omar patiently explained all the features of the vehicle. Bret Anderson in Finance was professional, helpful and provided great insights, which were helpful. I will be back for my next car in three years. Thank you for making the car buying experience a great one! More

"I gotta guy" Thank you, Daniel! My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explai My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explained everything clearly and concisely. This made a significant difference in my overall experience. More

Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch. More

Numerous services were done while waiting less than four hours and one service was had a service bulletin. hours and one service was had a service bulletin. More

Very quick and full response to my inquiry - and great follow up. Only communicated via email and did not purchase. follow up. Only communicated via email and did not purchase. More