Flemington BMW - Service Center

No worries with Dana Dana provided excellent guidance during our recent service at Flemington BMW. She took time to explain what work was necessary and followed up to make Dana provided excellent guidance during our recent service at Flemington BMW. She took time to explain what work was necessary and followed up to make sure that everything went according to plan. When something came up that we weren't expecting, she let us know and made sure we were still able to get our car back when promised. Truly a pleasure to deal with. More

First visit Dana was excellent at listening and understanding my issues. She was patient and caring while explaining the process. It was my first time in the deal Dana was excellent at listening and understanding my issues. She was patient and caring while explaining the process. It was my first time in the dealership-will be back for sure! More

First Class Client and Car Care I have been in for service way more than once. From little things like an oil change and a plastic plate I broke off to a full engine replacement proj I have been in for service way more than once. From little things like an oil change and a plastic plate I broke off to a full engine replacement project, Dana has always been extremely professional. She keeps me in the loop the whole time. She explains whats going on, when its going to happen by, and so much more. If you have trouble understanding something, she will take the time to listen to your question and answer until you know all you need to. She has always been more than accommodating. I honestly wish where I get my other brand vehicles serviced had more service representatives like her. Flemington BMW has an awesome asset in their service department that will keep me coming back. More

Service appointment I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interact I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interactions with every previous employee. The detailed care of each individual, and the pleasant personalties were great. There was always a comfort level whether it was meeting with Byron, who is knowledgeable and caring, or the wonderful other staff , as in Tom, who helped me in deciding on a car. However, during this last visit, I felt uncomfortable after my interaction with Dana. She told me that the scheduled appointment ( which was first stated as 1:00 P.M, although the follow up email stated 1:20 p.m.,and was slotted to be 90 minutes would now be 2 hours). It was 1:30 p.m. when she spoke with me. I asked why the change in time was added and she said an " interior procedure " was added. When I explained that I had a medical appointment at a certain time( for which I had left ample time to arrive) , she flippantly said, " Oh , then maybe we just won't clean and wash the car". I said I wanted it washed because I had been at the dealership around five times in the last few weeks to get it washed, and the car wash was always closed. The appointment was completed in plenty of time for me to make my appointment, but the attitude delivered from Dana was not appropriate when dealing with a customer. More

Always the best service As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and BMW for decades and she is the best service rep I have ever had. Thanks for having her! More

Stellar Customer Experience I've dealt with many dealers in the past, however none of them falls even close to Flemington BMW. The incredible pasrt is each and every employee I d I've dealt with many dealers in the past, however none of them falls even close to Flemington BMW. The incredible pasrt is each and every employee I dealt with here have delivered exceptional service. The recent experience being with Service Manager Dana Claxton and Advisor Paula Pacelli , who were outstanding and ensured that the service I scheduled was completed to perfection. It was such a pleasure working with Dana and team! More

outstanding service! From my very first service appointment, Jim has been nothing short of amazing! He is personable, knowledgeable and accommodating, going above and beyo From my very first service appointment, Jim has been nothing short of amazing! He is personable, knowledgeable and accommodating, going above and beyond to answer any questions or concerns. Always a pleasure to work with, highly recommend him! More

Outstanding service! I've been using Flemington BMW Service exclusively for over 10 years. Dana is very knowledgeable, and she consistently takes tremendous care in assess I've been using Flemington BMW Service exclusively for over 10 years. Dana is very knowledgeable, and she consistently takes tremendous care in assessing the issue and ensuring the problem is truly resolved. More