Flemington BMW - Service Center

Disappointing service for an above standard issue I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive whe I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive when addressing simple part swaps or straight forward Condition Based Services (Fluids, Brakes e.t.c.). Basic issues and/or concerns are on par with what would be expected. A very disappointing experience in facilitation of an issue requiring advanced troubleshooting methodology for a steering wheel vibration on an M3. Multiple attempts/visits made only to learn that no actual troubleshooting had occurred outside undoing the work that was originally conducted to address a different concern. The SA had shown poor interest in troubleshooting this issue, not responding to a single E-mail and after a week of the car being parked at the rear lot with no further troubleshooting attempts had provided me with the following explanation: - "My Engineers are too busy to troubleshoot your concern further" Will not be coming back. More

Dana provided excellent customer service and addressed all my concerns. She followed up and was a pleasure. I can’t wait until I have to go again for service! 😀 all my concerns. She followed up and was a pleasure. I can’t wait until I have to go again for service! 😀 More

Excellent service. Fast, convenient, quality service. My vehicle is always in good hands when I take it in for service. Would highly recommend to anyone. vehicle is always in good hands when I take it in for service. Would highly recommend to anyone. More

Jim is fantastic to work with. Always great service and attention to detail. I would recommend him to anyone who needs service for their vehicle. attention to detail. I would recommend him to anyone who needs service for their vehicle. More

Always GREAT customer service from Jim Hierl for over 15 yea Jim has been the quintessential service advisor. He always takes personal care of all my family's BMW's whether my wife, daughter or myself with the b Jim has been the quintessential service advisor. He always takes personal care of all my family's BMW's whether my wife, daughter or myself with the best customer care. Jim makes it easy to service our BMW's. Great customer service, excellent BMW Technicians and a profession friendly staff always eager to help and make the entire service process easy! More

As usual service as great. But my car did not get washed so I was a bit disappointed. Otherwise great service as I said before so I was a bit disappointed. Otherwise great service as I said before More

Dana is always a pleasure to deal with. She kept me updated on the status of my repair via text, which I find to be very convenient! updated on the status of my repair via text, which I find to be very convenient! More

Thank you Dana! First class service and turned around same day!! I really appreciate all your help and keeping in touch with me through the day! same day!! I really appreciate all your help and keeping in touch with me through the day! More

Very impressed with her efficiency .Very helpful great customer service .Such a pleasure to deal with. A great asset to the company! Would come back because of her customer service .Such a pleasure to deal with. A great asset to the company! Would come back because of her More

Dana was terrific at taking care in servicing my Car. She was able to fit me in and make sure my car was done in one day was able to fit me in and make sure my car was done in one day More