Flatirons Subaru - Service Center

friendly staff but paint damage due to negligence I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side of the car (visible from outside when door is closed) due to stepping on the paint with grit on shoes. Who steps on new paint period! On the first oil change a tech attempted to buff the scratches out. Some came out and others were too deep. I was given a free oil change. There was some run around and talk of body-shop which changed to a paint touch-up guy. I got the sense they were trying to save money. I decided to let it go, they tried after all. Second oil change comes around and I notice the tech get out of the car and stare at the same area for a good 20 seconds before delivering the keys to the woman handling the paperwork. Nothing was said. Upon inspection I noticed numerous things: heavy sliding footprints on the car paint which lead to more drawn out scratches, car oil/maintenance notification was not reset, pink marker was still on wind shield. I don't think the car was scratched on purpose. The general picture looked like a lack of attention to detail to me. Maybe someone was tired, having a bad day, or maybe their was a lot of pressure to service numerous cars. Regardless, two times in a row was enough for me. I didn't even bother mentioning it the second time and doing all the run around. Rather, I decided at that moment to get the car serviced elsewhere. More

I went in to Flatirons with an oil consumption issue and valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something mor valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something more major than just low oil, and wanted them to check the car out, and give it an oil change. They came back with the diagnosis that I had rod knock and that I needed a new short block. I understand that after having worked on many Subarus, you can probably identify rod knock by sound, but an actual diagnosis cannot take place without tearing down the engine (this was verified by both a service manager at another Subaru dealership, and SuperRupair here in Boulder). Luckily, my car was still within the 60k/5 yr powertrain warranty, and having only owned the car (purchased used) for less than a year, I had not caused the issue. When I brought this up to them, they stated that it was rod knock "due to oil starvation", did not address the oil consumption issue, and offered me no help in dealing with the issue. I left feeling like I had been written off as a bad car owner, and was going to receive no support from Flatirons in dealing with my warranty issue. I took the car to another local shop (Valley Subaru of Longmont) and the service department there couldn't have been more helpful! Greg took my car in, had it checked out and came back with the same conclusion, rod knock. The difference: they asked for my oil change records and were going to go to bat for me with Subaru of America. I now have a new short block with a 3 year warranty, no charge to me. I am completely baffled as to why Flatirons wouldn't even pursue this for me, but suffice to say I do not trust their service department or their motives. They will not be receiving any of my business ever again, nor will I recommend them to anyone, especially considering the numerous options for Subaru sales and repair in the Boulder/Longmont area. If you do take your car here, get a second opinion! Some dealerships still understand customer service, even if it means a warranty repair. More