Flatirons Subaru - Service Center

It may sound strange to say but I actually look forward to my periodic maintenance appointments at Flatiron Subaru in Boulder as, with no exaggeration, the waiting lounge reminds me of those first class ai to my periodic maintenance appointments at Flatiron Subaru in Boulder as, with no exaggeration, the waiting lounge reminds me of those first class airport years back with that clean, inviting environment -- and the coffee! . . . . yesterday was another wonderful experience with host Cesar Valdez who was so totally thorough and professional as he carefully addressed every single matter from the perspective of my best interests as to what I did/did not need for my 2000 Outback (btw, which I've loved for 20-some years) . . . and that video technician review is jaw-droppingly informative. Just thanks for another wonderful appointment! More

This dealership provides poor customer service in their Parts/Service Department. I did give them a second chance. They were rude and I was put on hold twice. Parts/Service Department. I did give them a second chance. They were rude and I was put on hold twice. More

People often ask us why we have our Subarus (2000 Legacy and 2016 Outback) serviced at the dealership ... Flatirons Subaru. People like Alex Berger, that's why. The service department at Flatirons is supe and 2016 Outback) serviced at the dealership ... Flatirons Subaru. People like Alex Berger, that's why. The service department at Flatirons is superior in every way, starting with customer service. As a senior citizen and long-time Subaru owner, as always, I was treated with courtesy and respect, informed every step of the way, and given excellent advice. Thank you Alex. Thank you technicians. Thank you Flatirons. More

Follow Through I have always had good experiences with this dealership. Recently, though, I encountered a bit of a service delay and called upon Mark Berger, who so I have always had good experiences with this dealership. Recently, though, I encountered a bit of a service delay and called upon Mark Berger, who sold me the car originally, to troubleshoot. He responded immediately, spoke with the service team on my behalf, and engineered a prompt and efficient path to a successful conclusion! Excellent customer service and job well done! Thank you Mark! More

Dishonest We loved this place for the past few years. We drove an hour to this place every time because we could visit Boulder, and we trusted them since we als We loved this place for the past few years. We drove an hour to this place every time because we could visit Boulder, and we trusted them since we also bought our Subaru from them. Their service was always fast, courteous, and thorough, but this last visit was ridiculous. We made our usual trip, dropped the car off for an oil change, got it back after an hour as usual, and drove around town for the next 5 hours. We finally got home around 5pm on Saturday. I had to grab something at the store, so I left after around 10 minutes. My wife noticed a puddle on the garage floor, so when I got home, we watched underneath the car and saw a constant dripping of a clear-ish liquid. We waited a little bit and checked the engine oil using the dipstick a few times. We noticed it was 1/3 lower than the recommended "full" level that they normally fill it to. We called up Flatirons Subaru and they told us that the service department had closed and would not be available until Monday, but they could give us a loaner since the oil was leaking at a fast rate and would not be safe for us to drive another hour back up to them. We decided to take the loaner in the meantime and waited for them to call on Monday. On Monday, we had to call them at 3pm to get some information. The service manager wasn't there though, so the person who picked up talked to some technician (she called him the "foreman"?). The technician said he couldn't find a leak even with the car running and that the engine oil was at the full level, but he also said he added more oil. He suggested it may have been condensation from the A/C or maybe some engine oil spilled out when they poured it in. At 4pm, the person in charge of our car ("Liz") finally called us back. She seemed very confrontational and tried to avoid taking any sort of responsibility for the issue. First, she re-explained the technician's findings. When we pointed out the inconsistencies about the technician adding oil but also saying there was no oil missing, her tone changed and said, "Well, I don't know what she told you. I wasn't here. I can't confirm that." She went on to claim it was the condensation, but we felt the liquid that was dripping and it was too slimy to be that. We told her about the puddle in our garage and the stain it left behind similar to an oil leak (my other, much older car had one before so we have experience with it). She said there was no puddle when we left the car over the two days (Saturday night to Sunday to Monday morning), but it had rained a lot during that so of course there would be none since most of the oil would have leaked out on Saturday considering 1/3 was missing after only 5 hours. She then claimed that it was probably just too much oil had been added and so what we saw was just a spill. But it was dripping at a rate of one drop per second after the car had been driven for 5 hours already. This last experience was just terrible, so we will be taking our car elsewhere. This place has completely lost our trust not because of the oil leak (although that wasn't good either), but because of the way they completely mishandled everything. We knew there was a leak, and they just tried to cover it up instead of owning up to their mistake. More

Consistently great service It's a pleasure to take my Subaru in for servicing at Flatirons Subaru. Quick, easy, helpful service, Pleasant environment and professional people. Ap It's a pleasure to take my Subaru in for servicing at Flatirons Subaru. Quick, easy, helpful service, Pleasant environment and professional people. Appreciated Davina Carillo's attentiveness. Great job! More

They will push expensive needless repairs on you! I took my car in because it was making a clicking sound in the front. The service department told me they would have to pull my engine and tinker with I took my car in because it was making a clicking sound in the front. The service department told me they would have to pull my engine and tinker with it to figure out what was wrong. They said it would cost $6000+ .. basically a new engine! My car is only 5 years old and Subaru is a reliable brand. They also said they did an oil change and replaced the oil filter and fixed my tires so the tire pressure light went off. After the oil change, I took my car to an independent service place. They said there was nothing wrong with the engine, just needed an oil change! They said Subaru did NOT actually put in fresh oil (even thought they charged me for it). At any rate, after an oil change and some additive, my car is running fine and silent. Shame on you Subaru for lying and ripping me off! More

But not on the last visit! Although the servicing was excellent as always, and Flatirons deservedly rates 5 stars, the staff person who "helped" me was anything but: a. was Although the servicing was excellent as always, and Flatirons deservedly rates 5 stars, the staff person who "helped" me was anything but: a. was very obstinate and high-handed in being right, even though I my request was to fix something important not done correctly when I was in two weeks previously, and is still incorrect (frustrating); b. didn't go over this brake repair and any upcoming new service in ???? for ????. I would like to know when my front brakes need repairing. Rather important. (maddening); c. was dismissive and didn't listen (irritating); d. treated me like an idiot (insulting). I don't know her name, but was NOT Maggie who is a professional. More

Disappointed I've been servicing multiple Subarus at this dealer, starting in 2006 - never again. Last week, I had a 2006 Outback turbo in for road trip prep. I m I've been servicing multiple Subarus at this dealer, starting in 2006 - never again. Last week, I had a 2006 Outback turbo in for road trip prep. I made an appointment for a check over and a specific repair. During the conversation with the service advisor (he was friendly), I added two additional repair items. The dealer did all of those repairs; $1700 worth and then called to tell me there was a problem with the turbo , burning oil through it. They suggested I need a new turbo at $2500 and then perhaps a new engine at $6500 depending on how the engine behaved after the turbo replacement. Why did I have to spend $1700 to find out I would be looking at another $2500 to $9000?? We have dumped the 2006 Outback and purchased a new Crosstrek at another dealer (we did talk with Flatirons first). We really do like Subarus. We're done at Flatirons More

Making Things Right! I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to ge I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to get the airbag replaced because it was deemed dangerous! Even though the repair was free to me, they treated me like any other valued customer and really set my mind at ease that my car was going to be made as safe as possible. Maggie was super friendly and helpful and set me up with a loaner to get me through a busy day of commuting to meetings from Boulder to Denver to Westminster and back again. Thank you! More