Flatirons Subaru - Service Center

Julian Gonzales and his crew saved the day for me. After hearing I was going to risk going off into the wilderness for a very special hiking opportunity I didn't want to miss, he hooked me up with an AMAZIN hearing I was going to risk going off into the wilderness for a very special hiking opportunity I didn't want to miss, he hooked me up with an AMAZING loaner car. My repair was going to take longer than expected so they could get a needed part. The Subaru Ascent they loaned me was much nicer than my own old beat-up car, and allowed me to travel comfortably and safely. I would very much recommend it if you have the means. Otherwise, trust Flatirons to repair whatever you have. My car was ready for pickup when I returned. Thanks again, Julian. More

Cesar Valdez was wonderful! He took care of me and my 2010 Outback in a very professional and friendly manner. I thoroughly enjoyed his service and friendly interaction. I've been a customer of Flatirons 2010 Outback in a very professional and friendly manner. I thoroughly enjoyed his service and friendly interaction. I've been a customer of Flatirons Subaru for over 30 years and 3 Subaru's, and have ALWAYS had great service, and have continually appreciated your superb employees in all departments. I'll always keep coming back! More

I was in for an evaluation of several issues. I want to thank Jen Ruby for being friendly and through in getting my car serviced, questioned answered and on my way. thank Jen Ruby for being friendly and through in getting my car serviced, questioned answered and on my way. More

EVERY TIME I bring my vehicle into Flatirons Subaru, the staff is genuine, professional, personable, and laugh at my foolishness! Am grateful to have a trustworthy, efficient and quality dealership to be staff is genuine, professional, personable, and laugh at my foolishness! Am grateful to have a trustworthy, efficient and quality dealership to being my car in for suggested upkeep appts, AND random issues that arise! I never have felt I am being bamboozled into unnecessary services. It means a lot to trust where I bring my car! More

Jarod Livons was great yesterday when I went in for an oil change! oil change! More

Ryan Brown, provided me with excellent service on my recent visit to Flatirons Subaru. I have come to expect nothing less than excellent service at Flatirons. If you need a new Subaru go to Flatirons an recent visit to Flatirons Subaru. I have come to expect nothing less than excellent service at Flatirons. If you need a new Subaru go to Flatirons and if you need good service at Flatirons see Ryan! More

Thanks Moses Valdez for awesome service when I was in for my oil change! Moses was friendly and efficient and clearly pointed out the results of the inspection. my oil change! Moses was friendly and efficient and clearly pointed out the results of the inspection. More

Third time I have brought in daughters car for service and they are awesome to deal with, especially Jen. She goes above and beyond to keep us informed and the cost. Like other dealers we went to previous and they are awesome to deal with, especially Jen. She goes above and beyond to keep us informed and the cost. Like other dealers we went to previously, they did not try to tell us we need service when we could wait. More

Edgar Gonzalez was very helpful when I brought in my Subaru Outback for service. Thank you for your time yesterday. I appreciate your training in the service department. Subaru Outback for service. Thank you for your time yesterday. I appreciate your training in the service department. More

I made my first service appointment for my outback that I had purchased at flat irons. In addition to the oil change and general check up, I had a minor issue that needed to be repaired. I made this clear to had purchased at flat irons. In addition to the oil change and general check up, I had a minor issue that needed to be repaired. I made this clear to the agent I spoke with on the phone. She said she would make an appointment with their “Express Service”, and that “they’ll have no problem fixing your issue” in addition to doing the oil change. When I arrived two weeks later for my appointment, I was informed that my appointment was with the express service and that they could not handle anything other than oil changes. I insisted that this was why I took the time to call in to schedule an appointment and stressed that I had an additional issue with my brand new vehicle that needed to be addressed, and I reiterated that the representative confirmed that the issue with the seat would be looked at and fixed. My only option was to wait 4 to 6 hours for the car since I did not have an appointment with an actual mechanic. Of course this was unacceptable as I had planned to be there no more than two hours. So I’m stuck with having to make a separate trip from Denver to Boulder in order to have this issue with the seat fixed. This entire scenario could’ve been avoided if the agent knew what she was talking about when she scheduled my appointment with the express side of their service center rather than an actual mechanic. Very dissatisfied and this just adds to my dissatisfaction with the entire dealership. More