Flatirons Subaru

We leased a new Impreza wagon at a good price and with great We had a great experience with the help of both on site and internet sales staff. Everyone was sharp, focused and professional. We were able to negot We had a great experience with the help of both on site and internet sales staff. Everyone was sharp, focused and professional. We were able to negotiate a satisfactory price for the exact car we wanted. More

But not on the last visit! Although the servicing was excellent as always, and Flatirons deservedly rates 5 stars, the staff person who "helped" me was anything but: a. was Although the servicing was excellent as always, and Flatirons deservedly rates 5 stars, the staff person who "helped" me was anything but: a. was very obstinate and high-handed in being right, even though I my request was to fix something important not done correctly when I was in two weeks previously, and is still incorrect (frustrating); b. didn't go over this brake repair and any upcoming new service in ???? for ????. I would like to know when my front brakes need repairing. Rather important. (maddening); c. was dismissive and didn't listen (irritating); d. treated me like an idiot (insulting). I don't know her name, but was NOT Maggie who is a professional. More

Disappointed I've been servicing multiple Subarus at this dealer, starting in 2006 - never again. Last week, I had a 2006 Outback turbo in for road trip prep. I m I've been servicing multiple Subarus at this dealer, starting in 2006 - never again. Last week, I had a 2006 Outback turbo in for road trip prep. I made an appointment for a check over and a specific repair. During the conversation with the service advisor (he was friendly), I added two additional repair items. The dealer did all of those repairs; $1700 worth and then called to tell me there was a problem with the turbo , burning oil through it. They suggested I need a new turbo at $2500 and then perhaps a new engine at $6500 depending on how the engine behaved after the turbo replacement. Why did I have to spend $1700 to find out I would be looking at another $2500 to $9000?? We have dumped the 2006 Outback and purchased a new Crosstrek at another dealer (we did talk with Flatirons first). We really do like Subarus. We're done at Flatirons More

Warning! Violates price guarantees. Stay away! Warning! Do not buy a car from Flatirons Subaru.. Stay away. They bait you in with decent price offers then switch to a higher price when you sit do Warning! Do not buy a car from Flatirons Subaru.. Stay away. They bait you in with decent price offers then switch to a higher price when you sit down to buy the car. They are rude, mean and untrustworthy. In Colorado we expect a person's word to be good. In this case Flatirons not only gave me their word, they shook my hand and gave me a written guaranteed price. They failed to honor their word. They failed to honor their handshake. And they failed to honor their written price guarantee. They can rectify this problem by simply selling me the car at our guaranteed agreed-upon price More

Making Things Right! I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to ge I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to get the airbag replaced because it was deemed dangerous! Even though the repair was free to me, they treated me like any other valued customer and really set my mind at ease that my car was going to be made as safe as possible. Maggie was super friendly and helpful and set me up with a loaner to get me through a busy day of commuting to meetings from Boulder to Denver to Westminster and back again. Thank you! More

friendly staff but paint damage due to negligence I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side of the car (visible from outside when door is closed) due to stepping on the paint with grit on shoes. Who steps on new paint period! On the first oil change a tech attempted to buff the scratches out. Some came out and others were too deep. I was given a free oil change. There was some run around and talk of body-shop which changed to a paint touch-up guy. I got the sense they were trying to save money. I decided to let it go, they tried after all. Second oil change comes around and I notice the tech get out of the car and stare at the same area for a good 20 seconds before delivering the keys to the woman handling the paperwork. Nothing was said. Upon inspection I noticed numerous things: heavy sliding footprints on the car paint which lead to more drawn out scratches, car oil/maintenance notification was not reset, pink marker was still on wind shield. I don't think the car was scratched on purpose. The general picture looked like a lack of attention to detail to me. Maybe someone was tired, having a bad day, or maybe their was a lot of pressure to service numerous cars. Regardless, two times in a row was enough for me. I didn't even bother mentioning it the second time and doing all the run around. Rather, I decided at that moment to get the car serviced elsewhere. More