Flatirons Subaru

Dishonest We loved this place for the past few years. We drove an hour to this place every time because we could visit Boulder, and we trusted them since we als We loved this place for the past few years. We drove an hour to this place every time because we could visit Boulder, and we trusted them since we also bought our Subaru from them. Their service was always fast, courteous, and thorough, but this last visit was ridiculous. We made our usual trip, dropped the car off for an oil change, got it back after an hour as usual, and drove around town for the next 5 hours. We finally got home around 5pm on Saturday. I had to grab something at the store, so I left after around 10 minutes. My wife noticed a puddle on the garage floor, so when I got home, we watched underneath the car and saw a constant dripping of a clear-ish liquid. We waited a little bit and checked the engine oil using the dipstick a few times. We noticed it was 1/3 lower than the recommended "full" level that they normally fill it to. We called up Flatirons Subaru and they told us that the service department had closed and would not be available until Monday, but they could give us a loaner since the oil was leaking at a fast rate and would not be safe for us to drive another hour back up to them. We decided to take the loaner in the meantime and waited for them to call on Monday. On Monday, we had to call them at 3pm to get some information. The service manager wasn't there though, so the person who picked up talked to some technician (she called him the "foreman"?). The technician said he couldn't find a leak even with the car running and that the engine oil was at the full level, but he also said he added more oil. He suggested it may have been condensation from the A/C or maybe some engine oil spilled out when they poured it in. At 4pm, the person in charge of our car ("Liz") finally called us back. She seemed very confrontational and tried to avoid taking any sort of responsibility for the issue. First, she re-explained the technician's findings. When we pointed out the inconsistencies about the technician adding oil but also saying there was no oil missing, her tone changed and said, "Well, I don't know what she told you. I wasn't here. I can't confirm that." She went on to claim it was the condensation, but we felt the liquid that was dripping and it was too slimy to be that. We told her about the puddle in our garage and the stain it left behind similar to an oil leak (my other, much older car had one before so we have experience with it). She said there was no puddle when we left the car over the two days (Saturday night to Sunday to Monday morning), but it had rained a lot during that so of course there would be none since most of the oil would have leaked out on Saturday considering 1/3 was missing after only 5 hours. She then claimed that it was probably just too much oil had been added and so what we saw was just a spill. But it was dripping at a rate of one drop per second after the car had been driven for 5 hours already. This last experience was just terrible, so we will be taking our car elsewhere. This place has completely lost our trust not because of the oil leak (although that wasn't good either), but because of the way they completely mishandled everything. We knew there was a leak, and they just tried to cover it up instead of owning up to their mistake. More

Amazing experience so informative, helpful and quick! Ian was an amazing help to getting me the perfect car and the right price for my budget. Also not pushy whatsoever and a all around great car salesman Ian was an amazing help to getting me the perfect car and the right price for my budget. Also not pushy whatsoever and a all around great car salesman! I’m definitely going back to see him for my next car ! More

Exacting expectations I worked with Andrew to get the car of my dreams. He patiently helped me order all the accessories I wanted to trick out my all Black Subaru Forester I worked with Andrew to get the car of my dreams. He patiently helped me order all the accessories I wanted to trick out my all Black Subaru Forester Sport to give it a unique look. Lars helped with delivery and was a total hoot, making the buying experience painless and fun. Felt the LOVE. More

Excellent service buying a car Lars Grater made a difficult decision about buying a car much easier. He was knowledgeable and helpful. He explained things about the car as many Lars Grater made a difficult decision about buying a car much easier. He was knowledgeable and helpful. He explained things about the car as many times as I needed. I was amazed at how organized and orderly he was when explaining any and everything about the car and the paperwork. I have been a long time customer of Flatirons Subaru and this was a very pleasant experience. More

Amazing experience from start to finish Shane was great, really had a fantastic experience. He knew the car well, gave me the space to figure things out and take my time. Checked in but didn Shane was great, really had a fantastic experience. He knew the car well, gave me the space to figure things out and take my time. Checked in but didn't hound me daily with emails and calls. Really enjoyed our purchasing experience all around and definitely recommend Shane! Kerrie was an absolute ROCK STAR for us as well! She took care of the finances in a way that I felt my family would have done. We walked out feeling truly grateful to the final experience, especially after finding out how badly our credit union had attempted to screw us. Thank goodness Kerrie stepped in and helped us out. More

Awesome experience Mark was great! His knowledge of the vehicle answered every question I had! He was very professional and courteous. I had a great buying experience at Mark was great! His knowledge of the vehicle answered every question I had! He was very professional and courteous. I had a great buying experience at the Flatirons Imports, and it will be my first stop when I make my next vehicle purchase! This is my second purchase from this dealership. I usually find car buying to be a bit stressful. It never is with Flatirons Imports. Can't say enough about the gentleman who assisted me today. My thanks to Mark Berger for making this an enjoyable experience. More

Consistently great service It's a pleasure to take my Subaru in for servicing at Flatirons Subaru. Quick, easy, helpful service, Pleasant environment and professional people. Ap It's a pleasure to take my Subaru in for servicing at Flatirons Subaru. Quick, easy, helpful service, Pleasant environment and professional people. Appreciated Davina Carillo's attentiveness. Great job! More

Great Service with Lars We loved the process of getting into our 2019 Subaru Forrester. Lars was great at not pressuring us and guiding us through the process. He was attenti We loved the process of getting into our 2019 Subaru Forrester. Lars was great at not pressuring us and guiding us through the process. He was attentive, smart, and enthusiastic. The only thing we kick ourselves on is getting the extended warranty, we just weren't paying attention. More

Great experience I had a great experience working with Xavier to get my new car. He was kind, extremely helpful and patient with me. He took time after the sale to hel I had a great experience working with Xavier to get my new car. He was kind, extremely helpful and patient with me. He took time after the sale to help me get acquainted with the car before I drove off the lot. I'm glad I found the car I wanted and that Xavier was my sales person. More

First Subaru, Great Experience! Flatirons Subaru is a well-run, well-established dealership, and working with Ian Mangan to purchase my first Subaru was a seamless and hassle/haggle- Flatirons Subaru is a well-run, well-established dealership, and working with Ian Mangan to purchase my first Subaru was a seamless and hassle/haggle-free experience. Ian was friendly and patient, working with financing to generate a range of numbers for me that would work for my budget. He gave me time and space to make my decision. He also followed up post-purchase to make sure I was happy with my purchase and with the service (I was). I strongly recommend Flatirons Subaru and Ian for a top-notch, friendly car-buying experience. More