Flagstaff Chevrolet

Used Truck purchase This has been the best dealership we have had the pleasure of buying a vehicle from. There was some body work that needed to be done to the truck and This has been the best dealership we have had the pleasure of buying a vehicle from. There was some body work that needed to be done to the truck and a few mechanical items also. Tom the manager of the body shop and his staff did a fantastic job completing the work required in a timely manner, very impressed!!! We could not have received better service anywhere, Thanks we worked with Desmond and Mike in sales and both were great to deal with too, great place to buy a vehicle. More

Always there to help They worked me into their schedule and finished the work ahead of schedule. The team is so eager to go above and beyond what I expect. Thanks to all w They worked me into their schedule and finished the work ahead of schedule. The team is so eager to go above and beyond what I expect. Thanks to all who work on my vehicles for a job well done. More

Tricky transaction - very well handled! We were living in Europe and needed to buy a Silverado for our return to Flagstaff. I was able to spec it on-line and order it with the help of the Te We were living in Europe and needed to buy a Silverado for our return to Flagstaff. I was able to spec it on-line and order it with the help of the Terry Marxen team. Docs were sent and signed while overseas and our beautiful new Silverado was waiting for us when we returned. Simple, efficient and professional - it was a great buying experience. More

Great service!!! I made an appt. the week before for an oil change, tire rotation and to check on my squeaky brakes. Everything was done within two hours and they were I made an appt. the week before for an oil change, tire rotation and to check on my squeaky brakes. Everything was done within two hours and they were really busy!! I always appreciate the car wash too! More

Always Honest I have been a customer here for many years. Their honesty and great service keep me coming back. Last year we purchased a used vehicle and their was n I have been a customer here for many years. Their honesty and great service keep me coming back. Last year we purchased a used vehicle and their was no pressure from them. It was just time for another vehicle and this was my choice of dealers. More

Great experience! Everyone was friendly and personable. They made it an easy experience out of something that sometimes feels like a hostage negotiation! I would defi Everyone was friendly and personable. They made it an easy experience out of something that sometimes feels like a hostage negotiation! I would definitely recommend Terry Marxen Chevrolet to all of my friends for a professional experience! More

Good service, got it done fast with some extra effort Although my Volt has required nearly no maintenance in 4 1/2 yrs, suddenly the hatchback struts and latch failed one afternoon. Very odd that they al Although my Volt has required nearly no maintenance in 4 1/2 yrs, suddenly the hatchback struts and latch failed one afternoon. Very odd that they all failed at once. But Marxen got the parts ordered and got the job done on a Friday, so we could get the car back for the weekend. The job was expensive, $400, but no repairs are inexpensive unless they are never needed. They kept us informed, confirmed the final cost before proceeding, which was good because it was a lot more than they initially thought. I found this to be a good place for sales and service. More

lousy customer service and no knowledge of product Came here looking for a new or used truck. Walked the lot and saw nothing of interest. As we were getting ready to leave, a salesman finally decided t Came here looking for a new or used truck. Walked the lot and saw nothing of interest. As we were getting ready to leave, a salesman finally decided to get out from behind a desk and see what we needed. We told him we wanted a truck or suv with 4 wheel drive, not all wheel drive, and heated seats. I asked him what trim package I needed before heated seats came on the silverado. His response was "i think the 4x4s, crew cabs, extended cabs and even the diesels have them". When I mentioned I wanted a 4x4, not all wheel drive for use in muddy situations, he decided that meant an all wheel drive Traverse was what we wanted.... Absolutely not! We quickly left because of the lack of knowledge about the vehicles he was selling and the inability to listen to our requirements. It wasn't worth our time to deal with him or this dealer. Their customer service has gone downhill since my wife purchased a truck from them in 2007. If this is the way they are then we will not return. More