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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
1,207 Reviews

1,207 Reviews of Flagship Motorcars of Lynnfield

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October 25, 2021

Every time I go to Flagship in Lynnfield they are absolutely wonderful! Whatever I need is always fixed and addressed. They have a great customer service! More

by Onehappywoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Flagship Motorcars of Lynnfield responded

We're so happy the Flagship Motorcars of Lynnfield team has earned your business and provided five-star care to you! Thank you for being a customer!

October 24, 2021

Great service and employees in all aspects of the dealership. I recommend the dealership highly More

by Leslie.cushing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renan Marchet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Flagship Motorcars of Lynnfield responded

It's so great to hear, Leslie! Thank you for coming to Flagship Motorcars of Lynnfield!

October 22, 2021

Great service! Steve was so helpful! He explained what needed to get done and not! Took care of everything and got my car done fast More

by Rockangela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Flagship Motorcars of Lynnfield responded

This is what we like to hear! See you next time at Flagship Motorcars of Lynnfield!

October 21, 2021

Nathan Haugh has always been excellent with answering my questions regarding service, up-dates me regularly on the service process and is very courteous. I can’t say enough about Mike Daly, he still reme More

by Carolebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renna Elshrafi
Oct 22, 2021 -

Flagship Motorcars of Lynnfield responded

Thank you for taking the time to share these wonderful comments about our team - we'll make sure to pass them along to both Nathan & Mike. Your business is greatly appreciated by all of us here at Flagship Motorcars of Lynnfield and we look forward to seeing you at your next visit. Take care!

October 20, 2021

Nathan was excellent. Tremendous customer service. I will certainly be back. I strongly recommend Flagship Motors. More

by gneagle24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Flagship Motorcars of Lynnfield responded

Thank you for your 5-stars! We're so happy that Nathan and our team worked hard during your recent service! See you next time at Flagship Motorcars of Lynnfield!

October 20, 2021

My experience with Renna was not a good one. She let me wait 1hr 55 mins before I asked for the repair estimate and same when the repair was completed. I had to call again for an update around 6pm. More

by ljsagail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renna Elshrafi
Oct 21, 2021 -

Flagship Motorcars of Lynnfield responded

At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Paul McDaniels - General Manager pmcdaniels@herbchambers.com

October 19, 2021

Service was great. Personable, efficient. Identified the problem and took care it. Gave me confidence. More

by BethM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Flagship Motorcars of Lynnfield responded

We appreciate your wonderful review! Thanks for trusting Flagship Motorcars of Lynnfield with your business and please don't hesitate to reach out if we can be of assistance again in the future!

October 18, 2021

Quick and reliable service.Always very helpful and will let you know what’s wrong with the car if they find it.Staff very nice and accommodating. More

by Eslaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renna Elshrafi
Oct 20, 2021 -

Flagship Motorcars of Lynnfield responded

Thank you so much for the kind review! We're honored to have you as a Flagship Motorcars of Lynnfield customer and look forward to seeing you at your next visit!

October 17, 2021

Whenever I work with Renna - she is Fantastic -always responsive and at tentative -the very best at what she does More

by frank.lopilato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renna Elshrafi
Oct 19, 2021 -

Flagship Motorcars of Lynnfield responded

Wow! Thank you so much for your awesome rating and feedback, Frank! We're so glad to have you as a customer! - Flagship Motorcars of Lynnfield

October 16, 2021

Very professional from the minute you enter the service department to when you pick up your car. I have been going to Flagship Motors for 18 years. More

by JohnnyMags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Flagship Motorcars of Lynnfield responded

Thank you for your loyal business! We're truly honored to have had you a Flagship Motorcars of Lynnfield customer for the past 18 years and we look forward to many more!

Oct 19, 2021 -

JohnnyMags responded

Thanks, see you soon, I will be looking for a different vehicle soon.

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