Back

Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
1,163 Reviews

1,163 Reviews of Flagship Motorcars of Lynnfield

Sort by
August 05, 2023

Nathan is an exceptional service representative at an outstanding dealership. He is professional and courteous and an asset to Herb Chambers Lynnfield. More

by goodman_cheryl@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Flagship Motorcars of Lynnfield responded

Thank you for the 5-star rating! We're pleased to hear that Nathan provided you with great service during your visit to Flagship Motorcars of Lynnfield. We appreciate your feedback and see you again!

Aug 07, 2023 -

goodman_cheryl@msn.com responded

Nathan’s 5 star review was well earned.

August 03, 2023

Not very upscale waiting area. Other dealerships have manicure services, food options, private offices, etc. More

by nricciardelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Flagship Motorcars of Lynnfield responded

We appreciate your feedback on our waiting area. We're always looking for ways to improve and offer a more comfortable, upscale experience for our customers. Your suggestions are valuable and will be taken into consideration as we continue to enhance our services. If you have any other thoughts or concerns, please don't hesitate to reach out directly! Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com

August 03, 2023

Always the best service! Only company I use that follows up and shows attention to details. Wish they offered Medical services! More

by BurttPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Flagship Motorcars of Lynnfield responded

Thank you for your loyalty and for choosing Flagship Motorcars of Lynnfield for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

August 01, 2023

Really satisfied with the customer service and keeping me informed. Stephen understands the value of customer’s time and ensures to provide full attention to customers’ need and does his research to provide More

by Kal's Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Flagship Motorcars of Lynnfield responded

Thanks for the positive review! We're delighted to hear that you had a positive service experience with Stephen at Flagship Motorcars of Lynnfield. We'll see you again!

July 28, 2023

Auto picked up & returned in a timely manner. Service performed on all necessary issues to my satisfaction. More

by Rich.Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Flagship Motorcars of Lynnfield responded

Hey Rich, we're pleased to hear that you were satisfied with the timely and efficient service at Flagship Motorcars of Lynnfield. We appreciate your feedback and hope to see you next time! Safe travels!

July 27, 2023

I always receive exceptional customer service from Steven Lopes at Flagship Motorcars in Lynnfield. He goes over and above my expectations. Stephen is professional, listens well, and provides valuable insigh More

by Kchecicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Flagship Motorcars of Lynnfield responded

It's great to know that Steven Lopes and our team at Flagship Motorcars of Lynnfield consistently provide you with exceptional service experiences. We appreciate your loyalty and look forward to continuing the same level of care on your future visits as well!

Jul 27, 2023 -

Kchecicki responded

Flagship Motorcars of Lynnfield is not just a Mercedes dealership -- It is a trusted brand where you are taken care of from end to end, no matter what. There are many examples . . . I drive my car in for service and I am met by 2 - 3 men. The first person takes my car to the service department, another person escorts me to his office where he quickly fills out a form, verifies my license, and shows me a brand-new courtesy car. A third person introduces me to Steven Lopes, a highly valued and trusted authority, who answers all my questions regarding work to be done on my Mercedes, and then I happily depart. What's not to love?

July 27, 2023

Excellent customer service by Sales and Service Departments. Actually a pleasure to deal with, Thank You! More

by Franksusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Awara Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pratik in Service
Jul 28, 2023 -

Flagship Motorcars of Lynnfield responded

Franksusan, we're delighted to know you had such a positive experience with our Sales and Service Departments at Flagship Motorcars of Lynnfield. Thanks for your kind words!

July 26, 2023

Jennifer squeezed me in last minute. She is a true professional. Mercedes has my future business because of her customer service. Thank you Jennifer for all you do. Peter Furtado More

by pfurtado3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
Jul 27, 2023 -

Flagship Motorcars of Lynnfield responded

Hey Peter, we're pleased to know that Jennifer provided you with a positive service experience at Flagship Motorcars of Lynnfield. Thank you for choosing us, we look forward to serving you in the future!

July 24, 2023

Renan was pleasant and knowledgable. . Communication top notch. Thank you for your help with car! More

by rachel.dasilva95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renan Marchet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Flagship Motorcars of Lynnfield responded

We're happy to hear Renan provided you with a top-notch experience, Rachel! Thanks for visiting Flagship Motorcars of Lynnfield and please don't hesitate to reach out if we can be of service again in the future!

July 23, 2023

Very good customer server. Stephen is best helpful and professional. I had very experienced with his service. Thanks Stephen. More

by Ly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Flagship Motorcars of Lynnfield responded

Hey Ly, thank you for the great review! We're happy to hear that Stephen provided you with excellent customer service. We appreciate your kind words and hope to see you again at Flagship Motorcars of Lynnfield. Drive safely!

...
30
...