Flagship Motorcars of Lynnfield

the service is quick efficient and friendly i have 3 smart cars less than 1yr old paesansinc when you casll there is a friendly voice and an accurate distribution of the call, there is one service woma smart cars less than 1yr old paesansinc when you casll there is a friendly voice and an accurate distribution of the call, there is one service woman (grace i always remember her name since its a favorite name of mine)she efficiently sets an appt. greets you when you arrive and offers a place to sit n snack while the service the cars. the last and most important thing is the time you were given to wait is always correct thx rob More

Nick the service advisor was excellent! Accepted my expired coupon. Got an oil change and they went above and beyond to replace my lug nuts replace and wash my care and was in an out in 45 minutes. Pl expired coupon. Got an oil change and they went above and beyond to replace my lug nuts replace and wash my care and was in an out in 45 minutes. Plus I got to sit and enjoy the cafe while I did work. It was an exceptional experience. More

Great experience, from the time I arrived the car was sent in for service immediately. The wait time was less than an hour and I was back on my way to work. My service advisor Nick Irving was very he sent in for service immediately. The wait time was less than an hour and I was back on my way to work. My service advisor Nick Irving was very helpful as always and he had me on my way as soon as possible. More

Erin always provides a high level of customer service and makes me feel like a valued customer regardless of the issue I am experiencing with my vehicle. She is empoathetic, responsive and most importantly makes me feel like a valued customer regardless of the issue I am experiencing with my vehicle. She is empoathetic, responsive and most importantly values my time - she checks my vehicle in and gets me out of the dealership as quickly as possible. She is a pleasure to work with. More

Great service ( as usual ). Always a nice experience to have my Mercedes serviced at Flagship. Dealing with Al is always a pleasure. My car is always ready when promised and is always cleaned. The se have my Mercedes serviced at Flagship. Dealing with Al is always a pleasure. My car is always ready when promised and is always cleaned. The service is performed is always as expected, no surprises, no disappointments. I always recommend Flagship to people for both sales and service and I have referred customers for both sales and service who have thanked me for sending them to this dealership. More

Time after time Mr.Swirka displays professionalism and courtesey. Thanks Al. Patrick Fay. Every Service call is a pleasant experience. If there is a problem Al makes sure it is resolve in the most cost e courtesey. Thanks Al. Patrick Fay. Every Service call is a pleasant experience. If there is a problem Al makes sure it is resolve in the most cost effective manner. If necessary I'm able to use a loaner until the service is complete. More

There was a problem with my smart car sun roof. The first I came up they did not have the part in stock so we scheduled another appointment. Teresa was very nice and took care of the issue she had remembere I came up they did not have the part in stock so we scheduled another appointment. Teresa was very nice and took care of the issue she had remembered I was about to take trip from the first visit. She asked how it went which I thought was very nice of her. She told me it would be @2 hours for the repair but it was less than that which made happy. More

Luckily today's visit was for non serious routine items. This my 4th Mercedes so I have come to know many of the service people at Flagship. I am always greeted and treated very well no matter why I'm ther This my 4th Mercedes so I have come to know many of the service people at Flagship. I am always greeted and treated very well no matter why I'm there. I absolutely would refer friends to Flagship infact a friend bought the lease car I turned in last year. Thank you.... More

I had an issue with the driver's side seat heater causing the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no issue in having it fixed at no charge. Hats off to Flagship Motors in Lynnfield, MA. More

i have been coming to this dealership the last few years and they always do a great job. excellent customer service, informative, polite & responsive. the service quality is always good. recently, they have and they always do a great job. excellent customer service, informative, polite & responsive. the service quality is always good. recently, they have upgraded the entire facility, including the waiting and service areas. the place looks great. I will likely buy my next car there. More