Flagship Motorcars of Lynnfield

I had an issue with the driver's side seat heater causing the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no issue in having it fixed at no charge. Hats off to Flagship Motors in Lynnfield, MA. More

i have been coming to this dealership the last few years and they always do a great job. excellent customer service, informative, polite & responsive. the service quality is always good. recently, they have and they always do a great job. excellent customer service, informative, polite & responsive. the service quality is always good. recently, they have upgraded the entire facility, including the waiting and service areas. the place looks great. I will likely buy my next car there. More

Service at Flagship Motorcars is a great overall experience. The facility is new, modern and clean. The service team is very professional. I work with Erin Boraizia who is extremely knowledgeable ab experience. The facility is new, modern and clean. The service team is very professional. I work with Erin Boraizia who is extremely knowledgeable about Mercedes Benz vehicles and gets me in and out promptly. Additionally, she calls with updates and questions if additional service is required. I know the automobile business well as I am a former General Motors Corporation Manager. More

Erin was very pleasant to deal with. She took the time to explain the services being done to my vehicle. The work was done in a quick and thorough manner. I am very impressed with the way the whole dealershi explain the services being done to my vehicle. The work was done in a quick and thorough manner. I am very impressed with the way the whole dealership operates from its salesmen to its service personnel. More

I always receive excellent support at this dealership. Nick provides outstanding support throughout the entire service process, and clearly explains the repair work and associated cost. This will be a po Nick provides outstanding support throughout the entire service process, and clearly explains the repair work and associated cost. This will be a positive factor in my next new car choice - great service experience at Flagship. More

Only thing better than my S550's performance is the service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service department, lead by Mike Hannafin is the BEST I have ever experianced. A big can do for the Flagship team!!!!!!! Dave & Jayne Vining PS: we have two (2) S550’s More

Flagship is always helpful and attentive to my needs. Erin was great and my salesman John Baker stopped by the waiting area as well. I just drove in without an appointment and was taken care of promptly Erin was great and my salesman John Baker stopped by the waiting area as well. I just drove in without an appointment and was taken care of promptly. Everyone is always very friendly. Thank you..... More

I have been a customer for a year and a half now (new to Mercedes). Although I live a lot closer to another Mercedes dealer, I will always continue to travel the extra 40 miles to come to Flagship. Everyo Mercedes). Although I live a lot closer to another Mercedes dealer, I will always continue to travel the extra 40 miles to come to Flagship. Everyone is always very friendly and welcoming, but it is Nick Irving my service advisor that keeps me coming back. He is amazing! This time I was especially surprised when he remembered I had an extended warranty when I forgot! This little detail is one of many as to why I have such trust in your dealership.Flagship is very lucky to have such a great employee. Thank you sincerely for another great experience! And thank you Nick! You are the best! More

Great dealership, the people who work here are a pleasure to deal with. I met one of the mechanics ( Roman ) who has been with the company about 12 years, great guy, very knowledgeable about the Mercedes ca to deal with. I met one of the mechanics ( Roman ) who has been with the company about 12 years, great guy, very knowledgeable about the Mercedes cars. Although he wasn't the person who worked on my car I felt very comfortable knowing people like Roman are around to assist if needed. I also deal with the same service consultant ( Erin Boraizia ) she is a real nice person also, very knwoledeable and very sincere, she takes pride in her work and it shows. I have been doing business with Flagship for 7 years now, I dread the thought of ever having to go elsewhere for service and for the purchase of another vehicle. Very Happy, John Manganaro More

We brought our GLK350 in to get an "A" Service and had Nick Irving as our advisor. He did a great job explaining the process and getting in done in a timely manner. We will definitely be coming back whe Nick Irving as our advisor. He did a great job explaining the process and getting in done in a timely manner. We will definitely be coming back whenever the vehcile needs service work done in the future. More