Flagship Motorcars of Lynnfield

It was a late and wet evening in October 2013, and I was preparing to leave from an appointment. The 2010 GLK 350 we owned at the time would not start. We called AAA at first, being that we have been member preparing to leave from an appointment. The 2010 GLK 350 we owned at the time would not start. We called AAA at first, being that we have been members for many years, and was let down by their roadside service being a no-show after 2 hours. I then called Mercedes-Benz roadside assistance and they had a Flagship Motors service technician call within moments and he was on scene in 20 minutes. He assessed the car, jump started it and everything seemed to check out okay at that time. I thanked him, drove the car home and let it run to charge the battery for about an hour. The next morning the car wouldn't start again. I called Flagship Motors and spoke with Service Advisor Courtney Milano who then sent a loaner car (2014 GLK350), and a flatbed tow truck directly to my house in less than two hours. Courtney called shortly after they picked up my car to let me know that the problem was likely a bad battery. It had been in the back of my mind to trade in and get a new car, and I decided now was the time to do it. Courtney then recommended a sales representative. There was some miscommunication between the sales representative and I during the transaction. At which time, I called Courtney again to vent my frustrations. She listened very well, had a solution, and she went above and beyond her service duties to ensure that the sales transaction went smoothly for me. Courtney displayed tremendous customer service skills, decisive and effective communication abilities and a positive supportive attitude throughout the entire experience. She communicated with me through every step. I will be buying another Mercedes this spring and out of the many, many Mercedes Dealerships available in the area, I would be honored to deal with Courtney again. She is excellent with service, and she would be absolutely amazing in sales. Thank you Flagship Motors for employing Courtney Milano. She gave me enough confidence in your organization to continue being a Flagship customer. More

Headlight out ! No big deal, drop into the dealer, as few human hands can change the LH Low Beam on an E350 2011! On the way to turning into the dealer, a truck drops a bag with paint cans (latex) in a few human hands can change the LH Low Beam on an E350 2011! On the way to turning into the dealer, a truck drops a bag with paint cans (latex) in a "taupe beige" {as my wife pointed out} and painted the passenger side of our silver MB. Greeted by Nathan Haugh as if I was a lost friend. Gathered his team, they removed the paint, cleaned the car for a great price and replaced headlight bulb under warranty. "While you are here, I see you have a service coming up and a recommended transmission oil change. I have one of my best guys here (on a Saturday!) and he is available. We can get this done while you are here and have you on your way by 5:00". We also were going to look at a new GLK and run some errands. While we were looking at the GLK, he pulled up a GLK loaner car and had a brochure on the front seat. We got our errands run, paint removed, maintenance done and drove home knowing where we would buy our next Mercedes Benz! What would have been a warranty low beam bulb turned into a great experience and a revenue item for the dealer, all because Nathan really cared and treated us very well. Thank you to Nathan and his team. Great job ..... but not surprising at this dealership! More

Always feel comfortable that the service provided is good quality. Grace and the rest of the service team do a great job with any followup needed. Joe always follows up to make sure everything went well. quality. Grace and the rest of the service team do a great job with any followup needed. Joe always follows up to make sure everything went well. Vary happy with the team! More

Outstanding service dept., thank you Nathan. It's professional people like yourself that make the service experience rememberable, you never forget when someone goes above and beyond to deliver excel professional people like yourself that make the service experience rememberable, you never forget when someone goes above and beyond to deliver excellence! You're the reason why I continue to come back time after time to purchase my new Mercedes from Herb Chambers! More

Grace Cosco never fails to impress and amaze me. She is Grace Cosco never fails to impress and amaze me. She is the reason that I continue to return to Flagship and will likely be a big influence on my ne Grace Cosco never fails to impress and amaze me. She is the reason that I continue to return to Flagship and will likely be a big influence on my next purchase. Grace has always treated me with great respect and makes sure that my service requests are properly attended to in a timely fashion. My SL550 continues to that me for bring it to Grace Cosco when it needs attention! More