Flagship Motorcars of Lynnfield

Excellent Service The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, bu The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, but their service department is amazing in much thanks to Grace and Nate. I have to say that Grace is one in a million she always goes above and beyond to make my experience at the service are as pleasant as possible. We are even on a first name basis, and have a number to reach her at any time. You are not just a number in their eyes, you are a person that matters. I would send everyone I know to this dealership. I almost forgot Paul McDaniels what a classy supervisor at Flagship, is the reason I stop purchasing BMW's. He isn't just a person I go to to purchase my cars through he is also an great friend that I met at BMW in 2001. Last but not less Marc Limage how can you forget about him when it comes to dedication and time Marc is your guy, when I purchased my ML 350 he educated me on the vehicle like I was going to school for the first day when was amazing thanks again to everyone at Flagship for the AMAZING service I get every time I come there. Regards Emmerson Phillips More

Installation of Running Boards on my GL 350 In addition to my first 10 K service, I decided to have running boards installed on my new GL 350. All the service work was done quickly and expert In addition to my first 10 K service, I decided to have running boards installed on my new GL 350. All the service work was done quickly and expertly. Grace Cosco is the BEST! More

Great service! Grace and Nathan are awesome!! They always take such good care of anything I need!! I am always in and out when I need something done on my car. Doesn Grace and Nathan are awesome!! They always take such good care of anything I need!! I am always in and out when I need something done on my car. Doesn't get better then that! More

What makes Mercedes in Lynnfield Ma special? They address every issue timely, kindly and quickly. It is a dealership where "everyone knows your name!" Al and Grace,in service, go the extra mile, They address every issue timely, kindly and quickly. It is a dealership where "everyone knows your name!" Al and Grace,in service, go the extra mile, there is no other dealership I would go to. More

Great Service Before & After the Sale If you're looking to buy a Mercedes, then I highly recommend Flagship Motorcars. Last fall, I bought a new CLA 250 from Flagship Motorcars. It was If you're looking to buy a Mercedes, then I highly recommend Flagship Motorcars. Last fall, I bought a new CLA 250 from Flagship Motorcars. It was a great buying experience. Sales and service before, during and especially after the sale have been outstanding. My sales person was Rob Slocum, a very knowledgeable [and patient] person who acquainted me with all of the new model’s features and capabilities. Recently, I had an unscheduled service problem on a Saturday. Erin Crosby in Service handled the problem and put me in a loaner so I could be on time to my nephew’s wedding in Connecticut. In my haste, I left an important set of keys in my car. I contacted Rob, who was on his way to his daughter’s bridal shower. Rather than have me wait until the next day, Rob had Ken Julian, the Sales Manager, call me. Ken was kind enough to find and secure the keys and call me back to tell me he had them so I could pick them up the next day on my way back to Boston. That’s great service! Thank you. More

I got serviced! Recently I had some problems with the volume in my Bluetooth in my 2012 Mercedes GLK. I happened to be coming back from the airport so I called Grace Recently I had some problems with the volume in my Bluetooth in my 2012 Mercedes GLK. I happened to be coming back from the airport so I called Grace Cosco in Customer Service. Instead of saying "Make an appointment", or "Do you have an appointment?", she asked when could I bring the car in? When I said I would be coming past in about 10 minutes she said then stop in now and come see her. She had one of the techs come right out to my car and he increased the volume thru the controls. Problem solved and Grace was able to minimize my wait for the car to be done. In addition, she arranged to have the car washed. Many places say they give good customer service, but Grace and Flagship Motorcars actually get it done properly. Hats off to them! More

Nothing but the Best!! Grace has been fabulous every time I am at Flagship. She knows how to put the customer first & always makes my experience worth while. Top notch serv Grace has been fabulous every time I am at Flagship. She knows how to put the customer first & always makes my experience worth while. Top notch service all the way, all the time!!! More

Amazing Let me say this, what great service I just received get from the Benz dealership in Lynnfield. Everyone and anyone if you are looking to buy or trade Let me say this, what great service I just received get from the Benz dealership in Lynnfield. Everyone and anyone if you are looking to buy or trade your car for an Mercedes this is the place to go. I'm saying this because I have a Benz because this is the first time I ever had one. I really loved BMW, but after seating down with Paul and some of the people on his team from sales reps, to the service team I know I made the best choice ever. First I walked into the dealership in sweats yes I said it sweats and I received 11/10 service not possible right nope, yes it is. That service Wow that's all I can say to sum it up from Grace up to Nate, thanks you guys for making me a happy customer every time I walk into your shop. More