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1,158 Reviews of Flagship Motorcars of Lynnfield
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July 13, 2018
The service department is damaging the luxurious brand If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for regular maintenance few times. Last time my car was hit and my window shield was broken. Not only I didn't get an apology but also the service manager "Michale" screamed at me in front of everyone. I was yelled at, humiliated and my car was not eventually serviced. I have tried to get in touch with the general manager Paul for few times. I complained to Mercedes benz USA and I'll keep complaining and doing everything in my power until I get the apology that I deserve. I do not want any compensation I only want an apology. I can't wait to return my lease to get BMW. This delearship truly damaged Mercedes Benz brand More
by Basel88
Employees Worked With
April 21, 2018
Terrific experience with Dan Smith as my service adviser. He kept me informed, he was conscious of my schedule, he was cheerful and upbeat throughout. experience with Dan Smith as my service adviser. He kept me informed, he was conscious of my schedule, he was cheerful and upbeat throughout. More
by Doug Brendel
Employees Worked With
Daniel Smith
February 25, 2018
Intelligent experienced service leader I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin Ed Cloutier More
by Edspirit76
December 31, 2017
The entire service rep staff is top notch. Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture. More
by gjmarkos
October 04, 2017
Julia Professional, down to earth, cordial, awesome. Knowledgeable of Automotive Business and an asset to her colleagues. Well informed, advised and insig Professional, down to earth, cordial, awesome. Knowledgeable of Automotive Business and an asset to her colleagues. Well informed, advised and insight of all around craft. More
by Automence
Employees Worked With
June 20, 2017
Experiences Good guy, evaluation was according to time, not accurate on my report of testing. Came in on interview. Testing believe was accurate but not my resul Good guy, evaluation was according to time, not accurate on my report of testing. Came in on interview. Testing believe was accurate but not my results by attendant. More
by Destiny7
Employees Worked With
June 07, 2017
started poor but finished strong What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some persistency and hard work. My experience went from sub par to one of good standing so I give it a fair overall experience More
by nick121222
April 21, 2017
Exceptional Customer Service! Brought my Mercedes E550 for service at Herb Chambers Flagship Motorcars of Lynnfield and Peggy Markos was nothing but the best and constant professio Brought my Mercedes E550 for service at Herb Chambers Flagship Motorcars of Lynnfield and Peggy Markos was nothing but the best and constant professional. Peggy stayed in contact and updated me the whole time while my car was in service. She went above and beyond to make sure I was happy with the quality of work was done to my pride and joy. I truly appreciate employees like Peggy Markos and Grace Cosco at Herb Chambers Flagship Motorcars of Lynnfield. Sincerely, Brian W. More
by bwee
Employees Worked With
Grace Cosco, Margaret Markos
March 30, 2017
"Outstanding" Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get treated with the same respect whether your ordering a 57.97 part, having your car serviced or purchasing a new Mercedes. On the way to work my wife experienced one of those "New England potholes" and was stranded roadside 56 miles from the dealership with one call to Nathan Haugh in service she was all set, he offered to have a loaner car brought to her location and had a truck to her in 35 min. the car was delivered to the dealership and fixed that day, during this process she received two phone calls as well as two text updates on the tow trucks ETA, and making sure she was all set. Empathy and genuine caring can't be taught in a classroom or seminar, this Dealership and the people who represent it are by far the best. in the business. More
by Brian C.
Employees Worked With
March 28, 2017
Excellence Could not be more pleased with Flagship! From day one to service intervals the people are real professionals! Made my experience a true pleasure. R Could not be more pleased with Flagship! From day one to service intervals the people are real professionals! Made my experience a true pleasure. Real pros all around. Thank you! More
by Tough Sell
