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1,186 Reviews of Flagship Motorcars of Lynnfield
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September 10, 2024
Poor service experience. I was there for an A service on a car that has less than 10,000 miles. I was told “realistically” I should expect the service to take 1.5 hours, so I I was there for an A service on a car that has less than 10,000 miles. I was told “realistically” I should expect the service to take 1.5 hours, so I decided to wait. I was there 3.5 hours, even though no extra work was done. I know from the MB app that it was an hour before my car was taken in for service, and at least 45 minutes after the service was completed before it was returned to me. At no point did anyone communicate with me about the delay, or explain it. I also had a bad sales experience at this dealership. It is unlike the other MB dealers I have used in other states. Very disappointing. More
by SS1234
Employees Worked With
September 07, 2024
Great service by Nathan…. Routine oil check…but Nathan noticed that I need the inspection sticker done…very attentive and polite! Routine oil check…but Nathan noticed that I need the inspection sticker done…very attentive and polite! More
by hmartins8
Employees Worked With
September 05, 2024
Nathan is the beat service advisor. He and Flagship Autocars helped me out when i had a major problem with my car. They pointed out a recall and got my car tight into service. I ju He and Flagship Autocars helped me out when i had a major problem with my car. They pointed out a recall and got my car tight into service. I just purchased my 4th car from Flagship and am happy. More
by whatachief
Employees Worked With
August 24, 2024
Steven is extremely attentive and polite. He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased More
by deltatyler
Employees Worked With
August 19, 2024
Very accommodating to on the spot request and did the work on time and with a smile work on time and with a smile More
by Jim
Employees Worked With
August 16, 2024
Polite,efficient superb customer service Fpllow up was always timely. .Very knowledgeable staff and command of details. always timely. .Very knowledgeable staff and command of details. More
by kabukiduke
Employees Worked With
August 08, 2024
I warn everyone to please stay away from this location for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father wi for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father with very little respect and when they did not get their way, they became vulgar and belittling. Mercedes Benz was fixing my dad’s van and it’s been in and out of their repair shop for the past year. They tried fixing it for the first time last summer then returned it to us but when we got it, the issue was still there. It was a weird noise with the engine when you start. Anyways we brought it back, they tried to fix it again, returned, same issue. Then again this last time. This last time was 4 months. They said the issue has been fixed but when my dad went to pick it up, he still heard the noise and wanted to keep it there until they figured it out. They said there's nothing else they can do and won’t fix it further even though it’s under warranty. They also noted that because the car was old and essentially worthless, they believe "that's just the way it will sound". This is something I heard for the first time after a year of repairs. When they were fixing it, they gave us a loaner car. They didn't want to make any more fixes on my dad's van and demanded that we returned the loaner car back. At this point, we were in contact with Mercedes headquarters who said they would get back to us within the next few days regarding this issue. Nathan and Mike didn't care. They basically called a few days later and said that if we don’t return the car within an hour, they would file a police report and say it has been stolen. I reached out to the police department and they said a police report was never filed. My dad then saw on the camera (since he wasn’t home) that they drove to our house, walked into our driveway and drove the car off. Since my dad owns a small business, it is crucial that he has a van to be able to work. We picked up the van the same day however within the next few days, the check engine light went off. We are now searching for a new van. I am creating this post to share awareness and visibility so that no one else has to experience what we went through. I have documented this entire journey and I am more than happy to share any additional details with anyone who's interested. More
by Nancy
August 05, 2024
Stephen Lopes never disappoints. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. More
by kaylasouther
Employees Worked With
July 30, 2024
Service was excellent, Nathan took care of my car, kept me informed of the progress, applied the maintenance credit as the contract allowed, in general took care of everything in a professional manner. me informed of the progress, applied the maintenance credit as the contract allowed, in general took care of everything in a professional manner. More
by Claudia
July 27, 2024
Stephen was an excellent advisor when I was in for repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! More
by Cathy
Employees Worked With
