Flagship Motorcars of Lynnfield

Nightmare. ... I was on my way (almost 2 hours away) to purchase a car I had searched for. Kept in contact and told sales women I was purchasing, and I am on m ... I was on my way (almost 2 hours away) to purchase a car I had searched for. Kept in contact and told sales women I was purchasing, and I am on my way. Had been communicating for 4 days.(exchange of person phone numbers) Check in hand excited to finally find the color I was searching for...excited... I get there and walk in the main lobby...the sales woman came out and put her hands up asking me "didn't you get my text."? I said I was driving in the pouring rain. What text? Put her hands up and said "it's sold, sorry". Could have cared less!! The buyers were here 30 minutes ago and they already left. If I wasn't serious why would I have gone back and forth and exchanged phone numbers. Knowing my circumstances, don't you think it would have been important to mention that others are on their way to purchase? Maybe the others could wait for a half hour. Wouldn't it have been considerate if she even called and told us the circumstances and NOT text knowing the weather and distance? I have never seen unprofessionalism like this. I feel that this story should be shared to all who are considering purchasing a vehicle at this place. More

EE couldn’t solve my problem. Told me he was a ‘nobody’ at the dealership and that I should probably go talk to the manager. Also told me not to use the Mercedes Connect website Told me he was a ‘nobody’ at the dealership and that I should probably go talk to the manager. Also told me not to use the Mercedes Connect website because it was terrible. When I asked about a map update he just said it was ‘expensive and only supported for a year’. No offer to help. MB has great promises mad but….. More

Their services has always been top notch and very professional. I highly recommend this place! professional. I highly recommend this place! More

Love this dealership. Stephen help me so much to take care of my car. Thank you so much for everything. Stephen help me so much to take care of my car. Thank you so much for everything. More

I came in to look at a 2020 E class after eyeing it online for a week. When I got there Skip and Michael had a interesting talk about a car's value. which I agreed upon. Which led me to the finance off online for a week. When I got there Skip and Michael had a interesting talk about a car's value. which I agreed upon. Which led me to the finance office. Which is when I met with Awara he led me through all of my options and other goodies. I was almost done with all the paper work when a rush of regret came over me. Awara at no point pushed me into finishing the sale while he did try to cheer me up with personal stories I knew that this was not the car that I was envisioning myself in. I felt horrible for wasting everyone time and while they probably had anger towards me (I know I would have) They did not show an ounce of it and kept professional and thoughtful the whole time. One of the best experiences I've had at a dealer ship (I don't think most people would say that when they back from a deal). When I find the car that calls out to me I will make sure to purchase it from here. More

Just had my A service at Flagship Motorcars and as usual it was efficient and thorough. Renan greeted me at the door and smoothly guided me through the process. Renan then notified me when the service was it was efficient and thorough. Renan greeted me at the door and smoothly guided me through the process. Renan then notified me when the service was completed and brought me out to my nicely washed and vacuumed car. A great experience! More

Always super satisfied with the service provided by Flagship Motorcars of Lynnfield . Nathan is always friendly , professional and goes the extra mile to keep his customers updated of service issue Flagship Motorcars of Lynnfield . Nathan is always friendly , professional and goes the extra mile to keep his customers updated of service issue , progress & takes time to review completed work . Service Waiting area is always comfortable , clean & well maintained . More

The service is excellent and the dealership is comfortable and attractive. Nathan is Service is outstanding. comfortable and attractive. Nathan is Service is outstanding. More

The service is as good as the cars they sell. I am happy with Flagship of Lynnfield!!! I am happy with Flagship of Lynnfield!!! More

Excellent service with outstanding customer support. Renan was very helpful in solving the issue and was able to provide me with an accurate solution Renan was very helpful in solving the issue and was able to provide me with an accurate solution More