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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,699 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,699 reviews
June 14, 2013
To whom it may concern, I would like to share my To whom it may concern, I would like to share my experience in dealing with the service dept. Each and every time I have my car serviced they seem to To whom it may concern, I would like to share my experience in dealing with the service dept. Each and every time I have my car serviced they seem to roll out the red carpet for me. My concern with regard to my car becomes their immediate concern and relieving me of any stress. They are pleasant and listen to what you have to say. I feel that I'm not just another customer, I am the customer and the most important person at this time. They are there for you and your concerns. " They just can't do enough for you" I am very happy to continue to do business and build a trusting relationship. I would like to recognize Steve Bergeron and Grace Cosco they are an asset to this organization. All that I stated above is especially about them. Thank you for all that you do. Bob Scarpa More
by rs920
Employees Worked With
Grace Cosco
June 11, 2013
Ibe provided excellent customer service , my overall experience at the dealership was exceptional because of the help and friendliness that Ibe provided. He made the experience of purchasing a car enjoy experience at the dealership was exceptional because of the help and friendliness that Ibe provided. He made the experience of purchasing a car enjoyable and at the same time he was very professional and thorough. I highly recommend going to visit him at Flagship if you are interested in purchasing a vehicle . More
by TrinaBlaisdell
Employees Worked With
May 28, 2013
We would like to thank Justin Kloack for all the help he gave us. We were treated very well and couldn't ask for a better salesperson. Justin made us feel like we were at home and like part of the family. gave us. We were treated very well and couldn't ask for a better salesperson. Justin made us feel like we were at home and like part of the family. Thank you Justin Kloack !! Joe and Rosemarie Frazzica More
by jfrazzica
Employees Worked With
Justin Kloack
May 26, 2013
Purchased a used MB E class. My salesperson Justin Kloack was very helpful and professional. He answered all questions and was knowledgeable and professional throughout the process. Also dealt with Sales M was very helpful and professional. He answered all questions and was knowledgeable and professional throughout the process. Also dealt with Sales Manager Gil Otero. Mr Otero was unprofessional in questioning my honesty regarding what I paid for my trade. I answered honestly and Mr. Otero's response was quite unprofessional and rude. This response from him was completely unnecessary as it had no effect on the value of my trade in. I also dealt with General Manager Charles Saghbini who professionally handled the closing of the sale. All in all with the exception of Mr. Otero the buying experience was good. More
by ayacucho
May 24, 2013
Steven Schepici did an outstanding job with the sale of my new C-Class. He was very attentive and descriptive when showing us each vehicle that we were interested in and helped us to find the exact model/c my new C-Class. He was very attentive and descriptive when showing us each vehicle that we were interested in and helped us to find the exact model/color/style we wanted. He made the buying process a very pleasant one and also helped us trade in our old vehicle in a smooth transaction. We got to test drive the exact car that I wanted & also compare it to the other models that were available at other the dealerships. He offered us coffee and water, and accomodated all of our needs in the best way possible. We will absolutely recommend Steve to others for their next vehicle lease/purchase. Thank you for such a great buying experience Steve! More
by lmaloney29
Employees Worked With
Steven Schepici
May 21, 2013
Ibe was outstanding. He was very friendly, patient and helpful. I looked at 4 different vehicles and he didn't pressure me. I would definitely recommend him! helpful. I looked at 4 different vehicles and he didn't pressure me. I would definitely recommend him! More
by Gnesnow
Employees Worked With
May 15, 2013
I recently went to this location to look at a 2011 BMW 550i and i was helped by a gentleman by the name of Rob Slocum. Rob was nothing short of Excellent. Very knowledgeable and polite, he answered all m 550i and i was helped by a gentleman by the name of Rob Slocum. Rob was nothing short of Excellent. Very knowledgeable and polite, he answered all my questions and made the whole experience as pleasant as possible. Unfortunately i ended up not purchasing the vehicle but i will return to this location in the future for the simple fact that i felt welcome and i believe i can rely on great service.Rob Slocum is a professional and i will make it a point to deal with him when i return to this dealer. More
by joao.sequeira
Employees Worked With
Rob Slocum
May 04, 2013
On March 15, 2013 I purchased a vehicle from Flagship On March 15, 2013 I purchased a vehicle from Flagship (Lynnfield). The car was delivered by Rob Slocum same sales specialist who sold me the car. Th On March 15, 2013 I purchased a vehicle from Flagship (Lynnfield). The car was delivered by Rob Slocum same sales specialist who sold me the car. The way he delivered the car was not satisfactory. Jeff Davis assisted us right away, doing all he can to make things right. I will definitely purchase from Herb Chambers in the future, because clearly that's not the way they do business. Basically the sales associate dropped the ball when it came to delivering the vehicle..... which caused unnecessary stress. Jeff Davis definitely made everything ok for us.. Thank you!!!! More
by kaysmall
Employees Worked With
Rob Slocum, Rob Slocum
April 30, 2013
Flagship Motorcars in Lynnfield MA. certainly earns their negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained I wanted to test drive a vehicle I located online. Irving confirmed the vehicle was still available and proceeded to review the carfax and maintenance of the vehicle. An hour and a half later, I finally got the opportunity to test drive the vehicle. I liked the vehicle and wanted to inquire regarding the price. Irving conveniently omitted the part about the Herb Chambers "smart pricing" until the end. They even have a video to watch regarding how they price their vehicles. I guess that's a good way to justify why they are overpriced. Irving finally gave me the numbers on my trade and I asked how much the car would be discounted. Irving stated, "Nothing." He referred me to their "smart pricing" again and stated it was fair. Don't be fooled by their BS "smart pricing" tactics. I researched Autotrader and Edmunds and found many other Mercedes, same model, with lower mileage for cheaper money. They were ALL certified pre-owned. I politely told Irving that I did not want to waste his time and declined to buy the car for that price. As I stood up, Irving stopped me and stated he could maybe get my trade an additional three thousand dollars. (What a coincidence that my trade immediately developed three thousand dollars value) Enter Sales Manager Marc Limage. Typical sales tactic of bringing the sales manager to the table. I asked why they couldn't reduce the price of the vehicle. Marc said he could reduce it by one or two hundred dollars. It was insulting to say the least. I finally thanked him for his time and walked out. Irving stated he would call in a few days. I received a call from Internet Manager and Client Care Specialist Craig Bovio. Craig actually asked me if I could see myself in that vehicle. That's the extensive "client care specialist" training you get at a Mercedes dealership? Pathetic!! I explained to Craig the only issue I had was the price difference. Craig said he would call me back. I NEVER heard from him again. I received a call from Business Development Manager Michael Andrews. Michael was the third person calling me asking if I liked the car. I told him I loved the car but had only one issue. The price difference. He too, said he would call me back. I NEVER heard from him again. I finally heard back from Irving nine days after my test drive. Irving asked, "Where are we?" I reminded him of our discussion about the price difference. I further explained that I would sign a deal TODAY if the numbers were right. Irving said he would call me back by the end of the day either way. I explained to him that Michael and Craig said the same thing and never returned calls. Irving assured me, and promised he would call me by the end of the day. I NEVER heard from him again. I called Flagship on Monday and spoke with New Sales Manager Gil Otero. I was referred to Gil from a friend. Gil was pleasant and I explained the situation. Gil apologized for his employees and looked into the car for me. Gil then apologized and stated, the car was sold. Two managers and one employee can't even follow up with a return phone call? This is a luxury car Mercedes Benz dealership that prides themselves on customer service? I expected a lot more from a so called "Mercedes Benz" dealership. Unfortunately for Flagship, "word of mouth" runs deep, I can assure you. I will inform everyone I know of the negative experience. More
by irishfan
April 23, 2013
Great experience , Ibe was the best to work with. I wish him & flagship motorcars the best. I can't wait to purchase my next vehicle thru Herb Chambers. him & flagship motorcars the best. I can't wait to purchase my next vehicle thru Herb Chambers. More
by ap2blanco
Employees Worked With
