Flagship Motorcars of Lynnfield

My experience with the staff at Flagship,and in particular with Darnell Kelly was exceptional. I never felt pressured and there was no question in my mind that feedback and discussion from Flagship particular with Darnell Kelly was exceptional. I never felt pressured and there was no question in my mind that feedback and discussion from Flagship customers was not only genuinely considered but encouraged. There was a few problems like missing accessories, with Darnell patience , super friendly ,and enthusiasm she took care right away. That was A+++++ Throughout process of buying my car and until it got delivery , it was so great and so smooth that I will definitely come back and by more from her in the future. Tai also help us with great information about the car and features. Thank Tai. I have visit many car dealer before I went to Flagship dealership. I have to said that everyone is friendly there especially Darnell, she earn my number one saleswoman friendly award of the year:). Thanks you guys. More

My experience with the staff at Flagship,and in particular with Tai Maliki, was exceptional. The potentially stressful ordeal of purchasing a high end automobile was made virtually stress free by T particular with Tai Maliki, was exceptional. The potentially stressful ordeal of purchasing a high end automobile was made virtually stress free by Tai's pleasant, informative and professsional assistance. I never felt pressured and there was no question in my mind that feedback and discussion from Flagship customers was not only genuinely considered but encouraged. Tai's patience and enthusiasm throughout the process not only left me excited about my new Mercedes but also about the prospect of working with the staff at the dealership throughout the life of my car and likely with the sales department again for additional vehicles for me and my family in the future. More

Flagship in Lynnfield, Ma or any Herb Chambers is from now on the only place I will ever get a car. Darnell the sales woman I had went above and beyond what she had to to. Exceptional service and they tru now on the only place I will ever get a car. Darnell the sales woman I had went above and beyond what she had to to. Exceptional service and they truly make you feel like you're in an extended family. Best dealership I've ever purchased from! See Darnell she is amazing! More

I was able to purchase a car from this dealership within 24 hours. I had little time and the manager went out of his way to accommodate my busy schedule by sending a salesperson to my home to complete the 24 hours. I had little time and the manager went out of his way to accommodate my busy schedule by sending a salesperson to my home to complete the sales transaction. When it came time to get my car, again the salesperson drove to my home, brought us our new car and gave us a tutorial. He even gave us his cell phone to call in case we still had questions. I have never had such a positive experience in purchasing a car. We could have gone with a dealership closer but we would not have had the same positive experience as we had with Flagship. I will be recommending them in the future. More

Each and every time I go to Flagship the people take the time to explain what they need to do. The service department is very inportant to people and the put your mind at ease before they go to work on it. time to explain what they need to do. The service department is very inportant to people and the put your mind at ease before they go to work on it. From the first time that I delt with the service people I new things would go as they said. More

My experience with Flagship has been exceptional in dealing with both sales and service staff. I couldn't ask for better service! Service attends to you immediately when you arrive. They listen and dea dealing with both sales and service staff. I couldn't ask for better service! Service attends to you immediately when you arrive. They listen and deal with the issues you are concerned with and are in touch if additional issues arise. The service is thorough and when your back in your car you feel that the work done has been properly done. More

I compared their price and services to my previous experience in buying car and I was thrilled. I feel welcome and not force to buy the car. The staffs are friendly and it was a great experience. I wi experience in buying car and I was thrilled. I feel welcome and not force to buy the car. The staffs are friendly and it was a great experience. I will recomand this dealership to my friends and family. Thank you More

Jim helped me find my new certified C-class and was fantastic, everything went quick and smooth. In less than two hours I was driving away in my new car and I absolutely love it. Thanks also to Gilbe fantastic, everything went quick and smooth. In less than two hours I was driving away in my new car and I absolutely love it. Thanks also to Gilbert for taking care of the paperwork, everyone at the dealership made the process Nice and easy. I highly recommend Flagship Motorcars and will most certainly return for service, Thanks gain Jim, Isabel More

Jim provided me with prompt, detailed answers to all my questions about the vehicle. My sales experience was upbeat and friendly. Jim ensured all paperwork was completed as quickly as possible, so my day w questions about the vehicle. My sales experience was upbeat and friendly. Jim ensured all paperwork was completed as quickly as possible, so my day was not consumed by the purchase. I received several calls from Jim after the sale was completed, to ensure my satisfaction with the vehicle. More

As an on-going Lease Customer of Flagship MB (2 cars leased in a row), I received a mailer invite to their Customer appreciation day for Saturday 3/26/10. My wife and I were leasing an MB C-Class and t leased in a row), I received a mailer invite to their Customer appreciation day for Saturday 3/26/10. My wife and I were leasing an MB C-Class and the lease was scheduled to expire at the end of 2011, so we were interested in checking out new year models of MB, particularly the ML-Class SUV, to gage pricing. We were not thinking of making a deal Saturday, but Frank, the Sales Manager, indicated it was a great time to look at an ML Lease and he would work the numbers to make it worth our while. I must mention that Frank worked with us on our last lease and was extremely friendly and professional then, and always made a point to say hello in my subsequent visits for service appts. Frank introduced us to Jim Estabrook, one of the MB Sales Staff members, and after a few questions to learn about our preferences, had us test drive an ML-350. Jim was very knowledgable about the ML and answered the great number of questions we had during our test drives, providing thorough, insightful answers and offering additional information that was helpful in giving us perspective. From there, Frank had developed numbers for us, based even upon info (Money down)from our last deal with them, that were well within our range. When we negotiated a better downpayment, Frank agreed and we struck a deal. Jim was very professional and straightforward through the process. When we finalized the paperwork with Mark, one of the Finance Managers, Mark was very professional, clear, and thorough in explaining the details of the paperwork we signed and quickly worked through the process. The entire experience for us was excellent, we did not wait an inordinate amount of time, we were treated professionally, and we felt as thought the staff appreciated us as long time customers. Honestly, we were considering NOT returning to MB/Flagship, because we were thinking about trying a different model such as BMW (our other car is a BMW), who do not charge exhorbitant service prices, but Flagship now offers a service package on their leases that is incorporated into the lease price, that is essentially what BMW does anyway. I had a great experience in December 2010 for my last service scheduled for the C-Class, and I feel the service dept. has improved at Flagship recently. Flagship has really improved their efforts to provide a best in class overall customer experience and we are pleased to remain customers. A final point, as an HR professional, I took notice that many of the sales staff and Finance staff are long-time employees of the Chambers Auto group, Jim for example has been a Chambers employee for over 5 years. Also, Gil Otero, Finance manager who worked with us previously and remembered me on sight on Saturday, has been with them for 13 years, this is a point not to be taken lightly in an industry known for high employee turnover - Herb Chambers Company fosters long term career tracks, happier employees are more professional, and leads to an overall great experience for customers. More