Flagship Motorcars of Lynnfield

Service at Flagship Motorcars is a great overall experience. The facility is new, modern and clean. The service team is very professional. I work with Erin Boraizia who is extremely knowledgeable ab experience. The facility is new, modern and clean. The service team is very professional. I work with Erin Boraizia who is extremely knowledgeable about Mercedes Benz vehicles and gets me in and out promptly. Additionally, she calls with updates and questions if additional service is required. I know the automobile business well as I am a former General Motors Corporation Manager. More

This was the first time buying from this dealership and I would go back in a heartbeat. Jim Estabrook went out of his way to make this transaction go as smoothly as possible. He was friendly, courteous, AND would go back in a heartbeat. Jim Estabrook went out of his way to make this transaction go as smoothly as possible. He was friendly, courteous, AND very generous with his attention, interest (and patience!) in getting me exactly what I wanted. In general I've had positive experiences with past car purchases and how I was treated by the salesperson, but this one will stand out for me as being the best by far. More

We went to the dealership with some particular ideas in mind of the type of car we wanted, and our price range, though we had not yet settled on a particular car. Jim Estabrook was very attentive to what mind of the type of car we wanted, and our price range, though we had not yet settled on a particular car. Jim Estabrook was very attentive to what we said we were looking for, and what we said we could spend, and then proceeded to work with us to show us a range of possible vehicles that would fit what we wanted. We actually didn't expect to buy a car the day we first went to Flagship - we thought we were starting to look seriously - but Jim was so thorough with us, and presented us with enough options, that we were able to test drive and select a vehicle before leaving that afternoon. More

This is my fourth Mercedes Benz and I have always received exceptional service. They go the extra mile for their customers. Beautiful new facility. I can't say enough about the whole experience ex received exceptional service. They go the extra mile for their customers. Beautiful new facility. I can't say enough about the whole experience except to say spectacular. I recommend this dealersip to everyone. More

For me buying a car has always been stressful. I recently bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staf bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staff that I had contact with were professional and totally friendly. They explained the vehicle and the financing process and made sure I completely understood. They also were able to find the answer to my questions of sales tax and trade in relation to transfering registration from RI to Massachusetts. I have bought and owned a variey of cars over my many years and I must say, this was the most pleasant experience of all. More

Stanley Lariviere of the Flagship Motors Sales Team in Lynnfield, MA, was extremely instrumental in my decision to purchase an ML350. Stanley's product knowledge and persona made my expierence pleasureab Lynnfield, MA, was extremely instrumental in my decision to purchase an ML350. Stanley's product knowledge and persona made my expierence pleasureable. Further, the professional and genuine friendly service carried beyond my purchase. Grace in the Service Department has been and continues to be always ready to service any of my needs or answer questions I may have. Stanley and Grace are a valueable asset to Flagship Motors and an added Luxury Item that came with my new mercedes! More

Jim was an absolute pleasure to deal with. He helped me with my first mercedes lease about 4 years ago and there was no question in my mind as to who I was going to for the second lease. I had actually de with my first mercedes lease about 4 years ago and there was no question in my mind as to who I was going to for the second lease. I had actually decided to buy my car, but after Jim educated me and showed me all the bells and whistles of the new model, I euphorically decided to lease the 2011. My husband is so thrilled with this car that as soon as his Jaguar lease is up, he's going to see Jim for the exact same car. Jim is THE BEST!!!! More

Tai was the opposite of every car sales experience we have ever had. He was a breath of fresh air. We never felt pressured and felt like he truly listened and cared about what was important to us. He als have ever had. He was a breath of fresh air. We never felt pressured and felt like he truly listened and cared about what was important to us. He also went above and beyond to satisfy our requests and make a deal happen. Tai was also very responsive in the follow-up stages of the car purchase, working magic to have the car ready for us sooner than expected and making himself available, even on his day off and even after the sale had transpired to show me how to use all of the features. He has since responded to calls in a timely, friendly and helpful manner. It was truly a pleasure to meet him and work with him and we look forward to giving him our business again in the future. We also had a good experience with the finance department as well as the maintenance crew who installed a new gps with a quick turn around time. Thank you very much Mercedes Benz in Lynnfield, MA! I love my new car! More

Stanley is great to work with. He was very detailed in explaining features, options and exceeded all expectations with all aspects of the purchase. He is a true representative of the Mercedes Benz commitm explaining features, options and exceeded all expectations with all aspects of the purchase. He is a true representative of the Mercedes Benz commitment to excellence. Stanley went out of his way many times to ensure we had the highest possible level of service. He helped with returning our lease to another dealer, kept our 3 year old entertained (and fed) and arranged for a MB loaner car for a few days. He then delivered the car to our house personally. He solidified our decision for Mercedes through his great service and honesty. I would recommend Stanley to anyone considering a new or certified pre-owned vehicle purchase. We would defenitely return to buy our next vehicle through him. Thanks Stanley!!! More

In July 2010 I decided to get the E350 2011 model. Often, Stanley Lariviere kept me informed about the progress of the car’s assembly and transportation. In contrast, two other sales people working for other Stanley Lariviere kept me informed about the progress of the car’s assembly and transportation. In contrast, two other sales people working for other dealers tried all sort of tactics to have me buy the 2010 model repudiating any major improvement in the coming 2011 model; when I refused to change my preference I have not heard from them again. Stanley took the time to walk me thru the Lynnfield facility which was indeed impressive (not a drop of oil on the shop’s floor) and introduced me to the personal with whom I will interact after the sale. He delivered the car to my home and gave me a thorough instruction of the car numerous features. I strongly recommend this dealership to any potential buyer! More