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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,699 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,699 reviews
January 19, 2014
Al Swirka has been my service advisor for years. He is truthful, and clearly explains what my vehicles have needed over the years. He is kind and friendly and very professional. He has been and continues truthful, and clearly explains what my vehicles have needed over the years. He is kind and friendly and very professional. He has been and continues to be an example to others and a valued employee of Flagship. More
by bostim
Employees Worked With
Al Swirka
January 16, 2014
The entire experience was fantastic. They even have ice cream! They are very fair with their pricing and negotiating, and overall they treated me as if I was buying the brand new SLK, instead of the used C cream! They are very fair with their pricing and negotiating, and overall they treated me as if I was buying the brand new SLK, instead of the used C-class. I can't say that about many places, but all of their customers are definitely treated as if they are the best customer they ever had. Nick was a fantastic person to work with, and I will definitely return just to work with him for my wife's new car. I also handed his business card to a few friends and would recommend him to anyone. More
by edykeman
Employees Worked With
January 09, 2014
Last month, my fiancée and I were looking to replace our 2005 Infiniti FX 35 with a newer one because its mileage was getting a little high and we didn't have an extended warranty for the maintenance. A our 2005 Infiniti FX 35 with a newer one because its mileage was getting a little high and we didn't have an extended warranty for the maintenance. After a quick search on cars.com we were able to locate a 2011 with 24000 miles and two years remaining factory warranty at Flagship Motorcars in Lynnfield MA. The truck is fully loaded and has the color combinations that we wanted. Despite of our excitement and expectations, there was one piece missing to seal the deal and that piece was our knowledgeable, customer friendly and sincere product specialist Mr. Ron Arigo. To put the icing on the cake, we received an unexpected phone call from Mr. Ron two weeks after the purchase to check on us and the truck. The whole experience at Herb Chambers was spectacular. Rose M Jean M More
by jeanpm
January 07, 2014
I am writing to you to give praise and accolades to your dealership and especially to Darnell Caruso Stewart, who recently sold me a 2014 GLK. I have to say that at first, I was very undecided about making dealership and especially to Darnell Caruso Stewart, who recently sold me a 2014 GLK. I have to say that at first, I was very undecided about making the transition from the C300. What had happened was, I had leased the C300 in March of 2013. I had been driving a BMW Z3 Roadster for seven years, and I turned it in and put about $3,000 down to lease a Mercedes. Because I was so used to driving a small car, I was not ready to drive anything bigger than the C300- which I truly loved driving, but when we had our first snowstorm in December, I was disappointed with my choice because it is small and close to the ground - and I didn't feel confident in the snow (although it did not slip or slide) and I realized I was finally ready to drive something bigger. So I went back to see Darnell. It was a tough decision because I had to come up with more money and my payments are higher now, and I was a little apprehensive to go through with the deal initially. I even cancelled at one point because I was so afraid of spending the extra money. But I need to feel confident about the car I am driving- especially in the snow. So I came back and I talked to Darnell and I told her about all my worries. She is a fabulous human being, beautiful inside and out- she listened to my concerns and really understood. I told her I really liked the C300 and did not want to come across as malcontented, but that I had regretted leasing a small car (even though I was not ready at the time for a bigger one.) Darnell made a very good point: Is the money more important than feeling safer and happier in the car? Once I sat in the GLK I knew I had my answer. So I went ahead with the deal and I am thrilled with the GLK. Now...here is what made it all worth every penny. Not only was I completely happy with the GLK, but when it snowed this past Thursday, I had no problem driving it at all. I felt completely safe and in control, It gets better. I came home on Thursday to my fiancé being in pain and telling me he had seen a doctor and that he needed a CT scan. I suspected it might be his appendix. Well! Friday morning he was still in pain, and worsening, and ,I needed to get him to the hospital. So we walked out to my parking space at Admirals Hill and , of course, the GLK was ensconced in over a foot of un-shoveled snow! I hardly had to struggle- it rolled right out of the space without any shoveling! It got us through the roads without a hitch, and up the steep hill up to Whidden hospital. It turned out that it was his appendix and he needed surgery right away! If I had not had the GLK there would have been no way I could have driven my fiancé to the hospital in time. He was able to get the operation he needed before his appendix burst, and the car handled flawlessly with all the scurrying around I had to do in eight degrees and in over a foot of snow! The heat works great, the seat warmers are perfect, and I feel safe! The car did not swerve even once. The tires and heavy weight of the vehicle held me steadfastly to the pavement at any speed or road condition. I felt superhuman and I truly believe that all ambulances should be Mercedes GLK's! In summary, not only did Darnell help me improve my driving experience, but she saved my fiancé's life!- (and our future) by helping me with my decision to go with the GLK. Darnell Caruso Stewart is a heroine and she saved 2014 and beyond! If I ever need to drive up to my company's NH office, I have no fears! I am so set in the GLK! I love Flagship Motorcars and all the people there- like Sharona and Nathan and Steve-and everyone in finance and service- all great people! Thank you for helping me out this past year and especially this winter. I have no regrets at all spending the extra money; I know I made the right choice!! More
by MIRABELLES
Employees Worked With
January 02, 2014
My experience at Flagship Motorcars was excellent in every way. Ted McPherson was a pleasure to deal with and made sure I was taken care of throughout the process. He did a great job of answering all of every way. Ted McPherson was a pleasure to deal with and made sure I was taken care of throughout the process. He did a great job of answering all of my questions and getting back to me on follow up items. Negotiating the price of the car was also an honest and painless process. Once the purchase was done, Ted also did a great job of keeping me informed of the final prep they were doing on the car and the timing for delivery. They even did a lot of additional work on the car before delivery, like new front brakes and an oil change. I would definitely recommend Ted and Flagship to everyone. More
by RC1970
December 16, 2013
We drove into the Lot of Flagship Motorcars Mercedes in Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her tha Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her that we were interested in a GLK 250...immediately she showed us what was in inventory and we started to talk numbers and were introduced to Gil Otero, sales manager. We discussed two cars in particular and tried to make the numbers work and decided to leave the dealership and go back to Boston and think about the potential purchase as we were headed home to Vermont after the Thanksgiving holiday with our son in Boston. Darnell followed up after Thanksgiving and we thanked her for helping us but we felt that things were not going to work and maybe we would revisit the deal another time. She asked if we could talk in a conference call with her and Gil Otero, sales manager and Paul McDaniels, general manager and we agreed. Collectively they tried their best to structure a better deal for us and we decided to again talk between ourselves and get back to them. After my wife and I talked we decided to try one more time and called Darnell...she was on the phone...we asked to speak with Mr.McDaniels and he agreed to a deal on the phone and we stopped on our way back to Vermont and signed the papers. It is refreshing to deal with an honorable Dealership that actually wants to make things work and can empathize with their customers. We are enjoying our GLK and could not ask for any better treatment at an automobile dealership...anywhere! Thanks guys!!! More
by verdvt
December 08, 2013
The lease on our 2011 Cadillac was ending in February, 2014, therefore, when we set out that Friday we were determined not to return home until we had leased a new car. Visiting Mercedes was our third an 2014, therefore, when we set out that Friday we were determined not to return home until we had leased a new car. Visiting Mercedes was our third and final stop. As we walked into the Flagship Dealership, Sam Duff approached us with a big smile and a warm handshake to say hello and how can I help you. We immediately felt no pressure and had the sense that this would be a great experience since we knew we were in good hands. Sam was knowledgeable, easy to deal with and personified great customer service. He accomplished all of this, while not being a pushy sales person- not an easy thing to do! The entire transaction was smooth, efficient and Sam worked hard to secure us the best deal possible. I would highly recommend Sam, and of course, Flagship Motors to my friends and colleagues. My wife and I had a very classy and enjoyable experience - generally not the way one would describe a visit to a car dealership. Sam is a keeper - he cares a lot about his customers and wants to make sure you are comfortable and satisfied with the deal and your new car. Thank you! Arthur and Elaine LoPresti 978-587-2683 More
by 01ANL
December 05, 2013
Darnell Caruso-Stewart provided outstanding customer service and she is delightful to work with. Darnell is extremely knowledgeable on every aspect of the vehicle and was able to answer all of my quest service and she is delightful to work with. Darnell is extremely knowledgeable on every aspect of the vehicle and was able to answer all of my questions and address all of my concerns. Darnell has continued to assist me even after I purchased the vehicle and has really looked out for my interests and needs. She has sent me the EZ Pass I forgot to remove from my trade in (without being asked!), followed up on the activation of Sirius Radio, chased down the return of my trade-in license plates and the receipt for them, and provided a missing "Command" Manual. I don't think any of this is a salesperson's job, but Darnell performs all of this very willingly and efficiently to make the customer experience with her and her organization excellent. I would highly recommend Darnell and Flagship Motorcars. More
by risson
Employees Worked With
December 03, 2013
I recently purchased a new E350 Sport from Flagship Motorcars. I was greeted and immediately comfortable with my salesman Ted McPherson. I didnt feel pressured to buy at all, he genuinely cared about w Motorcars. I was greeted and immediately comfortable with my salesman Ted McPherson. I didnt feel pressured to buy at all, he genuinely cared about what I wanted. Throughout the process he kept me updated and gave me all the information I needed to make the right purchase. I would recommend Ted, his manager Gil, and the herb chambers company to anyone. I am in love with my new car and couldnt be more confident in my purchase. If you would like to ask me about my experience feel free, thanks guys! More
by frankdemariadazed
Employees Worked With
Theo McPherson
December 03, 2013
I went to Flagship to purchase a Sprinter. I was introduced to Rob, he is their Sprinter expert. It was the best vehicle purchasing experience I've ever had. Price was better than expected, Trade in introduced to Rob, he is their Sprinter expert. It was the best vehicle purchasing experience I've ever had. Price was better than expected, Trade in was better than expected, I wasn't pushed to take extras that I did not want. I walked out feeling I got a great deal (a first from a car dealership) Paul More
by ntek1pmel
Employees Worked With
Rob Slocum
