Flagship Motorcars of Lynnfield

the service is quick efficient and friendly i have 3 smart cars less than 1yr old paesansinc when you casll there is a friendly voice and an accurate distribution of the call, there is one service woma smart cars less than 1yr old paesansinc when you casll there is a friendly voice and an accurate distribution of the call, there is one service woman (grace i always remember her name since its a favorite name of mine)she efficiently sets an appt. greets you when you arrive and offers a place to sit n snack while the service the cars. the last and most important thing is the time you were given to wait is always correct thx rob More

Nick the service advisor was excellent! Accepted my expired coupon. Got an oil change and they went above and beyond to replace my lug nuts replace and wash my care and was in an out in 45 minutes. Pl expired coupon. Got an oil change and they went above and beyond to replace my lug nuts replace and wash my care and was in an out in 45 minutes. Plus I got to sit and enjoy the cafe while I did work. It was an exceptional experience. More

Both sales and business department were of the highest quality. Everything was explained in detail and the entire process was painless. Sales manager followed up at close to make sure everything was done quality. Everything was explained in detail and the entire process was painless. Sales manager followed up at close to make sure everything was done correctly...nice touch. Good follow up from initial meeting, not too much but enough to keep in touch. More

Great experience, from the time I arrived the car was sent in for service immediately. The wait time was less than an hour and I was back on my way to work. My service advisor Nick Irving was very he sent in for service immediately. The wait time was less than an hour and I was back on my way to work. My service advisor Nick Irving was very helpful as always and he had me on my way as soon as possible. More

James Estabrook is a great asset to his dealership. I was, and still am impressed with the level of professionalism, trustworthiness and friendliness he showed to me at Flagship. All parties concerned w was, and still am impressed with the level of professionalism, trustworthiness and friendliness he showed to me at Flagship. All parties concerned with the selling of my vehicle were helpful, everything was explained in full detail. I was also told that if I had any other questions to please not hesitate contacting the dealership. When I picked up the car it was in tip top condition. More

"I'm a former 3 time BMW ownwer. my wife was driving a toyota Rav4. last May i got her an ML 350 from Flagship motors. The car came fully equipped , Nav, roof, the car is great and the car performs flaw a toyota Rav4. last May i got her an ML 350 from Flagship motors. The car came fully equipped , Nav, roof, the car is great and the car performs flawlessly.Nav took us everywhere we needed to go without a hitch.Very solid, quiet driving experience. The true value to me and my wife (it's her car) <P.S.> As a BMW fan I debated on whether to get C300 AWD or C280. I chose the 300 because of the higher level of equipment. Thanks to Tai our sales man She and I both really enjoy driving the cars. We hope everybody's driving experience is as great as ours have been thus far." I would recommend this vehicle and this dealer to friends. Thank you Tai and everyone at Flagship Motors for making this a great experience. Abdul Harouach. More

After an initial misstep with an attempt to get questions answered over e-mail (hence the "4" for overall - I should note that the "4" does not apply to any of the three employees listed above, just the init answered over e-mail (hence the "4" for overall - I should note that the "4" does not apply to any of the three employees listed above, just the initial experience trying to get e-mail questions answered at the general "Internet Manager" e-mail address), General Manager Mark Hoch stepped in, promised to do his best to make things right by me, and delivered. He searched for cars to fit my wants within my budget and found me a great car for a great price. The sales side of things was handled by Jim Estabrook, who was very friendly, professional, flexible with my work and availability schedule and was able to handle all our dealings over e-mail rather than phone, which is very important to me as I am rarely near the phone with enough free time to get into a conversation. Finally, once I had decided to purchase the car, Finance Manager Gil walked me through the available options, but without the high pressure tactics you hear about car dealers in general (I actually declined all of the available add-ons and we just moved on without any further ado). Now I have the car I wanted at a great price and the whole thing was as smooth as could be. Hats off to Mark & Jim especially for picking up the ball after my initial disappointment and making us all happy in the end. More

I've purchased a few Mercedes over the years from Herb Chambers in Lynnfield, MA as well as other cars from him automotive empire here in the North Shore. Anyone looking to purchase a new Mercedes Ben Chambers in Lynnfield, MA as well as other cars from him automotive empire here in the North Shore. Anyone looking to purchase a new Mercedes Benz I highly recommend visiting Herb Chambers of Lynnfield. The GM Mark Hoch will go out of his way to make sure your car buying experience is a good one. I look forward to future purchases and rate this dealer “A+”! More

All of the named employees always go to extreme lenghts to make sure that my experience in the dealership is excellent. Where I'm buying a car,SUV, or having service done on my vehicle, these people are al to make sure that my experience in the dealership is excellent. Where I'm buying a car,SUV, or having service done on my vehicle, these people are always there to help me no matter what the circumstances. Thank you for a great experience. More

Erin always provides a high level of customer service and makes me feel like a valued customer regardless of the issue I am experiencing with my vehicle. She is empoathetic, responsive and most importantly makes me feel like a valued customer regardless of the issue I am experiencing with my vehicle. She is empoathetic, responsive and most importantly values my time - she checks my vehicle in and gets me out of the dealership as quickly as possible. She is a pleasure to work with. More