Flagship Motorcars of Lynnfield

Renan is a true customer care professional. He is thorough, informative and understands his customers. You know exactly what service you are getting and why along with alternatives. Great Job! He is thorough, informative and understands his customers. You know exactly what service you are getting and why along with alternatives. Great Job!! More

Herb Chambers Mercedes in Lynnfield always provides and completes repairs/services in a timely and professional fashion. Mike Daley, my salesperson, consistently, readily, and knowledgeably provides info completes repairs/services in a timely and professional fashion. Mike Daley, my salesperson, consistently, readily, and knowledgeably provides info regarding any questions I might have. More

Always great service. Everyone is welcoming and Renan in particular is always so helpful. This is a wonderful dealership. Everyone is welcoming and Renan in particular is always so helpful. This is a wonderful dealership. More

Always great service, A pleasure working with Nathan he has been my service advisor for years. Helpful staff a good experience. has been my service advisor for years. Helpful staff a good experience. More

Everything was very professional and Courteous a pleasure to work with Nathan made my experience very pleasant A great professional pleasure to work with Nathan made my experience very pleasant A great professional More

The dealership is very well organized and every employee knows exactly how to serve the customer. The seals pearson was very helpful, technically as well as administratively, but not too “pushy” to realize knows exactly how to serve the customer. The seals pearson was very helpful, technically as well as administratively, but not too “pushy” to realize the sales. We had an excellent experience that resulted in buying our dream amg glb35 suv. More

First class operation all the way! Stephen Lopes, extremely professional, very thorough in explaining everything, as with everyone else at Flagship, he is a pleasure to work with. Stephen Lopes, extremely professional, very thorough in explaining everything, as with everyone else at Flagship, he is a pleasure to work with. More

Great Service. Great customer service, Quick turn around time. Clean waiting area. Spacious seating area. Great customer service, Quick turn around time. Clean waiting area. Spacious seating area. More

Purchased 2 new tires at a Mercedes dealership in NH on 02/13/24 for $1100. A few weeks later, one of them blew and left me stranded with a flat. I called roadside services and had the car towed to Flagshi 02/13/24 for $1100. A few weeks later, one of them blew and left me stranded with a flat. I called roadside services and had the car towed to Flagship Mercedes in Lynnfield as it was the closest dealer to where I was stuck. When I arrived, they told me they could install a new tire but I would have to pay for it if I could not provide a receipt proving that I had just purchased at the other dealership. I was shocked that the staff was not going to reach out to the NH dealer and insisted that I go there, get a copy, and bring back to Lynnfield Ma. Only then could a refund be issued for "some" of the cost for the replacement tire. Now it has been a month since and still no refund has been issued. I have the receipt in my possession but have no intention of driving 70 miles to Lynnfield to give to the dealer. It is not right that one Mercedes dealer cannot simply pick up the phone and call another dealer for a simple receipt request. Not one employee I interacted with showed any sympathy for my situation or made any attempt to rectify. Currently, I am $1,500 into 2 tires. To top it off, when I picked up the car, it had low tire pressure in the tire that was replaced... Even the installation was not properly completed. I will not be returning to Flagship Mercedes in Lynnfield for any reason. It has by far been the worst and only poor experience I have had with a Mercedes dealership. More

The sales manager was extremely good, and his sales person who handled the deal for me, was over and above good couldn’t ask for a better sales person appreciated his time and his commitment to helping person who handled the deal for me, was over and above good couldn’t ask for a better sales person appreciated his time and his commitment to helping me buy this automobile. Thanks. More