Flagship Motorcars of Lynnfield

Flagship Motorcars of Lynnfield My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was e My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was excellent. He is an asset to the company simply because he sets expectations with his clients and manages to them. He says what he’ll do and then he’ll do what he says. Sounds simple but it’s definitely not always the case, so, again, a big thank you to Sean as he was fast in responding and transparent throughout the entire process and was apologetic at times in which my experience was not great due to circumstances beyond his control. Now, as for the dealer, they were okay. Not terrible but certainly not exceptional either. Typical is a word I would use. Long story short, I purchased my vehicle on 7/8/18 and it was not delivered until 7/25/18. The first week was a wash; the registry in my state is horrible and takes forever to process paperwork. Apparently there was a “block” on my registration - not exactly sure why because I have no outstanding tickets, judgement, fines or anything like that and the last tax bill I received was October 2017 and was paid in full. Regardless, I called the town hall on Monday, 7/16/18, and they cleared my registration for me immediately without me having to pay anything in order to do so. Puzzling, but I’ll own that. I’ll say that’s on me. So, now it’s Monday the 16th and we should be good-to-go as far as I’m concerned. As of Tuesday, I was expecting the vehicle and did not receive it until a week and a day beyond my expectation. Again, Sean was great and apologetic and transparent and kept me in the loop the entire time; it just seemed as if the issue was with scheduling for both the registration runner and the transport company for the delivery. At times I was asking myself if I was being too critical on my timeline expectation while also understanding that my sale for their company was not setting any records either. With that being said, however, when you’re spending > $25k with a company and putting a good amount of cash down then the stakes are raised - point blank period. Even if the sale price was far less than what mine was it’s still a lot of money, and in the age of the customer experience, my result was typical and my salesperson was exemplary. More

Good service - Happy customer 😍 Great service , knowledgeable sales person (Michael Daly ) friendly and casual - made me very comfortable in the process . Jennifer Gorman really help Great service , knowledgeable sales person (Michael Daly ) friendly and casual - made me very comfortable in the process . Jennifer Gorman really helped me figure out the operation of the vehicle A to Z ! More

A very pleasant experience Purchased an E350 4Matic recently. Worked with Phil and the entire process was enjoyable. He was extremely attentive and courteous, as was the rest of Purchased an E350 4Matic recently. Worked with Phil and the entire process was enjoyable. He was extremely attentive and courteous, as was the rest of the team. Phil coordinated the transaction with the BM, concierge, and the vehicle prep team seamlessly. Treated us as though we were the only sale of the year. Would highly recommend Flagship and would definitely return again. More

Amazing service !!!!! Excellent service from everyone at flagship motorcars from Phil Franco to the top Paul the GM.will tell all my friends about it,Thee place to buy new Excellent service from everyone at flagship motorcars from Phil Franco to the top Paul the GM.will tell all my friends about it,Thee place to buy new and used cars. More

Thank you Phil & Franco! I love my new car Thank you Phil S. for helping me find my beautiful new GLE350! And going above and beyond to accommodate my busy schedule by having the car delivered Thank you Phil S. for helping me find my beautiful new GLE350! And going above and beyond to accommodate my busy schedule by having the car delivered to me at my office. And Franco C. thank you for taking the time to teach me how to use all of the amazing options! More

Thank you Lilly! Lilly, Thanks for taking care of my mom. It was great working with you. The process couldn’t have been any smoother. Great experience all around. Lilly, Thanks for taking care of my mom. It was great working with you. The process couldn’t have been any smoother. Great experience all around. More

Car purchase I went in to look at the Mercedes 350 and IBE at Flagship was a tremendous help-knowledgeable, patient and always client centric--always focused on en I went in to look at the Mercedes 350 and IBE at Flagship was a tremendous help-knowledgeable, patient and always client centric--always focused on ensuring I had chosen the right car for my needs; all the staff was extremely helpful and energetic; once I purchased the car, the concierge, Franco, really helped explain all the features, again always focusing on what was important to me--all in all, highly recommend the dealership--staff was extremely focused on ensuring my satisfaction with the purchase, very friendly --highly recommended! More

Phil is great! Phil was great through the whole process and even after the purchase was complete. I hope to work with him again for future car purchases. Phil was great through the whole process and even after the purchase was complete. I hope to work with him again for future car purchases. More

Terrific experience. Joe is honest, knowledgeable about MB and a great guy to deal with. This is our second purchase from Joe and the 3rd from our family. We will be back Joe is honest, knowledgeable about MB and a great guy to deal with. This is our second purchase from Joe and the 3rd from our family. We will be back again. He is a great ambassador for your dealership and the Herb Chambers family of dealerships, which is a top-notch firm! Franco Cordano was also very helpful and knowledgeable; a very nice guy to deal with. He was so helpful in explaining the features of my new E 300. More

Excellent service Phil Saissi was great! Super customer service! We found a great vehicle, in beautiful condition and the price was reasonable. Phil was very accommodat Phil Saissi was great! Super customer service! We found a great vehicle, in beautiful condition and the price was reasonable. Phil was very accommodating to my husband and myself! More