Flagship Motorcars of Lynnfield

Flagship "Phil" (Noufel Saissi) was outstanding Phil Saissi was great to work with. He worked with my wife and me to make a trade-in work and allow us to get the GLC of our dreams. Phil is a seasone Phil Saissi was great to work with. He worked with my wife and me to make a trade-in work and allow us to get the GLC of our dreams. Phil is a seasoned professional who walks you through every step. Flagship Mercedes is tried and true and Phil is a great part of the team. More

Great experience We had a great experience working with Awara and ended up buying a car from him,. He was extremely helpful without being pushy and made the whole expe We had a great experience working with Awara and ended up buying a car from him,. He was extremely helpful without being pushy and made the whole experience awesome. More

Ripped off twice Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics assoc Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics associated with the monitor, which is covered under warranty, but Flagship refused to honor the warranty claiming that it was a problem with the glass in the right rear view mirror, not under warranty, and charged me $415. The only mention of glass in the invoice was that the tech had to replace the mirror glass because the faulty LED is apparently embedded in it. That was the second rip off from this dealership. At a prior service I had requested a tire rotation, (for which they charged me $60!) and then told me the tires were bad and needed replacement. They could have at least called me to let me know that the tires were bad and ask if I still wanted them rotated. In both instances I think my service advisor, Al Swirka, wanted to do the right thing but was caught between me and the dealership. More

Excellent experience Excellent Customer Service and would highly recommend working with Paige Babcock. She was very professional and knowledgeable. My previous car just Excellent Customer Service and would highly recommend working with Paige Babcock. She was very professional and knowledgeable. My previous car just wasn’t working for me and she listened to my reasons why and helped me pick out a car that was suited to my needs. All around great experience at this dealership. More

Great buying experience! Had a great experience buying a certified preowned SUV from Awara and Paul at Flagship Mercedes in Lynnfield. Both were very patient going over all o Had a great experience buying a certified preowned SUV from Awara and Paul at Flagship Mercedes in Lynnfield. Both were very patient going over all of our options and made the buying experience very pleasant. They went above and beyond in helping with minor details such as fixing minor scratches on the rim! Would recommend seeing these dealership if buying a Mercerdes in MA. More

Excelent customer service Our sales rep made everything so easy. Great attitude very professional. Worked and listened to accommodate our needs and wants. Would highly recomm Our sales rep made everything so easy. Great attitude very professional. Worked and listened to accommodate our needs and wants. Would highly recommend him based on his professionalism. More

Very helpful staff, who made sure I got the car I wanted. I recently worked with Joe Daroie to select and purchase my new GLC 300. Joe was extremely helpful and made sure I selected the car I really wanted. I I recently worked with Joe Daroie to select and purchase my new GLC 300. Joe was extremely helpful and made sure I selected the car I really wanted. I also worked with Franco Cordano who helped me understand all of the technology features this car offers. Again, very helpful with a no pressure, calm, patient approach. I would recommend this team to anyone. More

Great experience We received excellent service from both Phil and Franco they were both very knowledgeable, helpful and pleasant to work with. I will recommend both of We received excellent service from both Phil and Franco they were both very knowledgeable, helpful and pleasant to work with. I will recommend both of them to my family and friends. More

friendly, listeners,patience.n Thanks to the team who works with me yesterday ,all friendliness. Treat me very nice , explain everything to me . I am happy to be customer with this Thanks to the team who works with me yesterday ,all friendliness. Treat me very nice , explain everything to me . I am happy to be customer with this dealer and I will recommend the dealer to my friends. To get the best . 10/3/2018 More