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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,581 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,581 reviews
October 30, 2018
Great Experience Purchasing our First Mercedes We just bought our first Mercedes and it was a great overall experience. We had the pleasure of working with Phil Saissi, Elder Perez and Justin Kloac We just bought our first Mercedes and it was a great overall experience. We had the pleasure of working with Phil Saissi, Elder Perez and Justin Kloack. From the beginning, and throughout the entire purchasing process, Phil was genuine, responsive and seemed legitimately concerned about our auto purchasing experience. Phil found the perfect Mercedes for us, and we could not be happier. Our positive experience continued when we met with Justin and Elder. Elder was wonderful, and really took the time to go through every detail of our new Mercedes, no matter how many times we asked the same question. We look forward to our continued relationship with Flagship and would recommend them to others considering a Mercedes. More
by Mark and Christine E.
Employees Worked With
Elder Perez, Justin Kloack, Phil Saissi
October 27, 2018
Best car buying experience with Phil Saissi We leased a 2019 GLC at Lynnfield Flagship with the amazing help of Phil Saissi in sales. He explained the benefits in detail and we test drove the ca We leased a 2019 GLC at Lynnfield Flagship with the amazing help of Phil Saissi in sales. He explained the benefits in detail and we test drove the car. Every step of the process he was geniuinly concerned about our needs and concerns. He was like an old friend that one brings along when making big decisions! Justin Kloack took us through the paperwork and made it understandable and fast. Then we had the pleasure of meeting Elder who is the concierge . He showed us around our car and explained the interaction of the car with our cell phone which was a fun function to have ! In conclusion the acquisition of our GLC was an easy , smooth process thanks to Phil , Elder and Justin! I will highly recommend them. More
by London1649
Employees Worked With
Justin Kloack, Phil Saissi
October 27, 2018
new car lease 10/26/18--just picked up my 6th benz from flagship motorcars in lynnfield mass. worked with Ibe and Franco (and Nick, sales manager). they are the b 10/26/18--just picked up my 6th benz from flagship motorcars in lynnfield mass. worked with Ibe and Franco (and Nick, sales manager). they are the best...friendly, knowledgeable, professional, and you always feel like you're getting a fair deal. That's why I keep coming back! Gary C. Ipswich, MA More
by blahblahblah
October 25, 2018
Great sales staff I was very happy with the way I was treated at Flagship. My sales person, Paige Babcock, was attentive, without hovering, and very helpful. I had ma I was very happy with the way I was treated at Flagship. My sales person, Paige Babcock, was attentive, without hovering, and very helpful. I had made several trips to this dealership, as I was undecided about what to buy. I would definitely recommend. I would agree with Herb Chambers statement regarding this dealership....."We help you buy a car, not just sell you one" More
by JREng
October 25, 2018
OUTSTANDING SERVICE I have never been disappointed whenever I visit Flagship Motor Cars. Whether it is for service or to buy a new car. Yesterday I had the pleasure of ta I have never been disappointed whenever I visit Flagship Motor Cars. Whether it is for service or to buy a new car. Yesterday I had the pleasure of taking delivery of my new vehicle, This is my eighth vehicle purchase over many years. I must say that this experience was the best. From the leadership and client interaction of Paul McDaniels to the follow up of Julia Papagno and Suada Kolenovic the experience was nothing short of outstanding. I continue to recommend Flagship in Lynnfield More
by BAHAR
October 23, 2018
Purchase of Mercedes Metris I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the careful delivery need to be recommended with enthusiasm. Dan Fava is a credit to your operation. and your dealership needs to be recognised for truth in advertising and making online transactions an extremely efficient and rewarding experience. I recommend both Dan Fava and Flagship Motorcars in Lynnfield MA to the readership. Hans J. Van Miegroet, Duke University More
by Hans J. Van Miegroet
Employees Worked With
Dan Fava
October 23, 2018
Horrible Experience I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixe I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixed. The service consultant saw me and sent me back home because there was nobody to fix my car that day. He did not call me or contact me in any manner whatsoever beforehand, I had called him but it got sent to voicemail and he did not contact me back. When at the dealership, all the other customers were told when their car was ready but I had to periodically go back and ask him whether it was ready or not. He spoke to me from his desk and said it was and that it was outside. Other customers had their service consultant walk to them and led them outside. I have never been treated this way at a dealership let alone a Mercedes one, neither had any of my friends. They were appalled when they heard how xxxxty the customer service was at Flagship despite the fact that they eventually fixed the car (2 weeks later). I am now looking for another dealership to service my car. The way I was treated led me to assume that maybe it was because I was younger or that I was of a different ethnicity than the other customers that I was treated differently. Either way, I won't be returning for any more services from Flagship. More
by carguy10
Employees Worked With
an,
October 23, 2018
I just bought my second Mercedes from the same team. I bought my first Mercedes from Flagship Motorcars when I lived in MA. Julialisa Papagano, my salesperson, was fabulous. She was knowledgeable, never I bought my first Mercedes from Flagship Motorcars when I lived in MA. Julialisa Papagano, my salesperson, was fabulous. She was knowledgeable, never pushy, very funny and caring. The servicing was always impeccable. Alfred Aloisi was my service rep and I highly recommend him. Everyone was always friendly and helpful (with good snacks as well). I loved my car. I had no issues and thought I might try to keep it forever. I had the GLK 250 which was perfect for me but too small for family and friends. In the meantime we had moved to central New Hampshire. I decided to buy a larger Mercedes and could not imagine going anywhere else. I found Julialisa. She has an addition to her team named Suada Kolenovic. She & Julia work hand in hand and are a remarkable combination. They back each other up flawlessly and are a pleasure to do business with. I’ve had my new Mercedes for about 2 weeks and I plan on having it serviced at Flagship. More
by AnnieP
October 19, 2018
Great Sales Force Awara was excellent. I had a very specific budget and options in mind. He was willing to work with me to find a car that checked all my boxes and went Awara was excellent. I had a very specific budget and options in mind. He was willing to work with me to find a car that checked all my boxes and went the extra mile for me. I would wholeheartedly recommend him. More
by Celtics34
Employees Worked With
Awara Osman
October 18, 2018
Worked with Phil Saissi- Excellent Phil is considerate, professional and knowledgeable. A nice guy, no pressure in any way. Timely with delivering on promised items. Helpful with all Phil is considerate, professional and knowledgeable. A nice guy, no pressure in any way. Timely with delivering on promised items. Helpful with all aspects of the experience. More
by DanAMG43
