Flagship Motorcars of Lynnfield

Exceptional This is my 5th car with Flagship Motorcars of Lynnfield. I am extremely grateful to Joe Daroie who has been my sales person or shall I say Angel. At This is my 5th car with Flagship Motorcars of Lynnfield. I am extremely grateful to Joe Daroie who has been my sales person or shall I say Angel. At first I used to purchase my vehicles and then Joe mentioned I should try leasing and now there is no turning back. Joe is a true gentleman with a very good ear he is a true friend who cares and really tries to be sure whether you by or lease you are completely satisfied with your purchase, makes every effort to grant you an easy transfer with exceptional service. My car will always be a Mercedes I feel safe and you can’t beat the ride. I always get exceptional service every time I come in for service with Al. Thank you Joe for all your help throughout the years. With Gratitude Maria N Costa More

Phil siassi If you go to flagship you gotta ask for Phil. .. Hes awesome. His professionalism kindness and attention to detail is second to none.. Everyone at fl If you go to flagship you gotta ask for Phil. .. Hes awesome. His professionalism kindness and attention to detail is second to none.. Everyone at flagship from top to bottom are extremely PROFESSIONAL and will do anything in thier power to accommodate yoyr needs...words cannot express how pleased i am with Phil and Flagship as a whole More

shopping new car experience I have been working with this dealership for several years now, and it has always been a satisfying and rewarding experience. Yesterday was no excepti I have been working with this dealership for several years now, and it has always been a satisfying and rewarding experience. Yesterday was no exception as i completed my latest transaction. Sales Manager Nick Ioannidis is unmatched in his willingness to work with the customer to achieve an optimal outcome. He truly goes the extra mile. I love working with Nick. Salesman Phil Saissi, although fairly new to the organization, is experienced, knowledgeable, and extremely personable. I look forward to working with Phil in the future. More

My first Mercedes - wonderful experience! I had an amazing experience purchasing my first Mercedes at Flagship Motor Cars of Lynnfield. All involved in the process including Walter (Skip)Pete I had an amazing experience purchasing my first Mercedes at Flagship Motor Cars of Lynnfield. All involved in the process including Walter (Skip)Petersen and Darnell Caruso-Stewart made the experience seamless and all were professional and answered my questions and concerns and not once did I feel any pressure from sales or finance throughout the purchasing process. On the scheduled day for picking up my car, we had the pleasure and privilege of meeting Jennifer Gorman, Product Concierge,who took the time to educate me and explain all the many features on my 2018 GLC 300 SUV. The following week Jennifer Gorman came to my home to complete the process of setting up my garage door opener on my vehicle as well as answering additional questions that I had about operating some of the features on my car. I would recommend this dealership highly to friends and family. More

Great experience We had a great experience buying our car at Flagship Motorcars. Everyone involved in the process; Steve Schepisi, Jim Estabrook, Justin Kloack and o We had a great experience buying our car at Flagship Motorcars. Everyone involved in the process; Steve Schepisi, Jim Estabrook, Justin Kloack and our vehicle concierge, Franco Cordano were very professional and patiently answered all of our questions. This is the fourth vehicle that we have purchased through Flagship Motorcars and we would highly recommend this dealership. More

DISHONEST FINANCE PROCESS I am disappointed with the leasing process due the final step of the leasing process. It involved a conversation with the finance woman who decided I am disappointed with the leasing process due the final step of the leasing process. It involved a conversation with the finance woman who decided in bad faith to change the miles we agreed with the salesman, which were also advertised in your web page. The finance woman changed the miles in the contract at the last minute from 10,000 miles per year to 7,500 miles per year. That was a disgusting move of the woman that does the final step in the finance department. This was a con artist maneuver, by prying information and engaging in social conversation to distract the victim and then making it look like she was changing the payment amounts to favor the victim. The finance woman makes it looks like she reviews the agreement and then lies by saying: "I will help you save some bucks". I ended up paying the original agreed amount of money with the salesman for 10,000 miles per year and the finance associate wrote in the contract 7,500 miles per year. This is nasty and I am disgusted by the dirty move of the woman that finalized the contract. The finance woman wrote off 2,500 miles per year, which total 7,500 in the 3 years without any reduction in payment, and done in a way that was insulting. This was the third Mercedes Benz I leased at this dealership and after about 10 years dealing with the H. Chambers' organization this behavior disappointed me and left a bad taste despite the luxury or the place and the quality of the cars. The nasty procedure of the finance woman outweighed the business’ presence. The finance woman DID NOT shared the numbers with me step-by-step through the process in a way that felt transparent. The finance woman was overwhelming and confusing and said: "$2 dollars per month in 35 months is like $200". The finance person kept distracting me with social and irrelevant conversation and calling me "honey" as she moved the paperwork with dishonesty. It ended up felling dirty and with a taste of nastiness. The finance woman’s con artist behavior was unnecessary; I have leased 3 different Mercedes-Benz with H. Chambers and returned them with under 9,000 miles in 3 years. The finance woman’s con artist behavior and dirty technique contrasts with the fancy showroom and the shiny cars. I used to enjoy the place and enjoy driving a Mercedes, however the repugnant behavior of the finance woman has turned me off and makes me avoid the H. Chambers dealership after this distasteful experience. I am not sure if this is the way she was supposed to conduct her business. I am not sure if it is an expectation from the dealership for the woman to act like that. I am sure there will be another place to get a nice car. More

One of a kind! The service was great from the moment i walked in, Phil Saissi was very knowledgeable throughout the whole process. I appreciate everything done for m The service was great from the moment i walked in, Phil Saissi was very knowledgeable throughout the whole process. I appreciate everything done for my daughter and I, thank you! More

Flagship Motorcars of Lynnfield My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was e My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was excellent. He is an asset to the company simply because he sets expectations with his clients and manages to them. He says what he’ll do and then he’ll do what he says. Sounds simple but it’s definitely not always the case, so, again, a big thank you to Sean as he was fast in responding and transparent throughout the entire process and was apologetic at times in which my experience was not great due to circumstances beyond his control. Now, as for the dealer, they were okay. Not terrible but certainly not exceptional either. Typical is a word I would use. Long story short, I purchased my vehicle on 7/8/18 and it was not delivered until 7/25/18. The first week was a wash; the registry in my state is horrible and takes forever to process paperwork. Apparently there was a “block” on my registration - not exactly sure why because I have no outstanding tickets, judgement, fines or anything like that and the last tax bill I received was October 2017 and was paid in full. Regardless, I called the town hall on Monday, 7/16/18, and they cleared my registration for me immediately without me having to pay anything in order to do so. Puzzling, but I’ll own that. I’ll say that’s on me. So, now it’s Monday the 16th and we should be good-to-go as far as I’m concerned. As of Tuesday, I was expecting the vehicle and did not receive it until a week and a day beyond my expectation. Again, Sean was great and apologetic and transparent and kept me in the loop the entire time; it just seemed as if the issue was with scheduling for both the registration runner and the transport company for the delivery. At times I was asking myself if I was being too critical on my timeline expectation while also understanding that my sale for their company was not setting any records either. With that being said, however, when you’re spending > $25k with a company and putting a good amount of cash down then the stakes are raised - point blank period. Even if the sale price was far less than what mine was it’s still a lot of money, and in the age of the customer experience, my result was typical and my salesperson was exemplary. More