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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,589 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,589 reviews
November 15, 2020
Ken Julian,sales manager is the best👍 Renna service rep is adorable, efficient. check in is quick. Service excellent. Flagship is the best dealer. I would highly recommend. is adorable, efficient. check in is quick. Service excellent. Flagship is the best dealer. I would highly recommend. More
by Lola
November 10, 2020
The recent service on my car was the first time I've worked with Nathan. He was very attentive and accommodating to all my questions. He was able to get the car serviced very quickly...it was ready in worked with Nathan. He was very attentive and accommodating to all my questions. He was able to get the car serviced very quickly...it was ready in less time than anticipated. I will work with Nathan in the future. Beverly More
by Beverly
Employees Worked With
November 05, 2020
I was able to make an appointment on the same day I had a nail in my tire. The customer service guy was very nice to me and took care of my problem quickly. He was there for the day because he worked at the nail in my tire. The customer service guy was very nice to me and took care of my problem quickly. He was there for the day because he worked at the Sprinter store. I think his name was Pedro. You can check on the visit. Very happy and satisfied. More
by marcjg55
Employees Worked With
Pedro Pereyra
November 05, 2020
The worst delivery experience in my 35 years of buying autombiles. No response from Sales Rep. or General managr after voicing my displeasure! A call or an e-mail would have gome a long way! autombiles. No response from Sales Rep. or General managr after voicing my displeasure! A call or an e-mail would have gome a long way! More
by russell.lindberg
October 24, 2020
The Service on my 2018 sprinter van was great, the only thing that could have made it better was if they washed the vehicle after spending 1500 dollars. thing that could have made it better was if they washed the vehicle after spending 1500 dollars. More
by Dan
Employees Worked With
Chris
October 11, 2020
We just passed 3 years with our car and needed some routine maintenance. Once again the service department under the leadership of Mike Hannafin did everything superbly! Thank you for a great product w routine maintenance. Once again the service department under the leadership of Mike Hannafin did everything superbly! Thank you for a great product with awesome service!!! David and Linda Gelineau. More
by Dgelineau
Employees Worked With
October 10, 2020
Extremely disappointed. Made appointment 24hrs plus in advance, 3 different sales reps called to confirm both used CPO cars were available & our appointment. Arrive at appointment 10 min early, over an h advance, 3 different sales reps called to confirm both used CPO cars were available & our appointment. Arrive at appointment 10 min early, over an hour drive, cars not out front as stated by product specialist Elder Perez, who greeted us at 10:18 1 of the vehicles sold this am & the 2nd had dead battery & wouldn’t be changed out this am for us to test drive. No respect for our time, disgrace to the dealership not having any vehicle ready to test drive even after 3 confirmations by them. Mr Perez never once apologized & showed zero concern for any of the mishaps, in fact seemed agitated that we were not interested in test driving other vehicles. More
by Jen
Employees Worked With
Elder Perez
October 01, 2020
I'm pairticularly impressed with Ronan Marchet. He receives customers with a positive attitude, ready to provide whatever service is needed to the customer. Since my need on this occasion was 12 volt receives customers with a positive attitude, ready to provide whatever service is needed to the customer. Since my need on this occasion was 12 volt battery replacement, he stayed on top of the progect and got me underway in quick time. Herb, you have a first quality employee here. More
by Derwynphillips
Employees Worked With
Ronan Marchetn
August 29, 2020
Greg is the funniest person I know. He’s also very good at his job. He is a very kindhearted loving family man. Would give you the shirt off his back if you needed it. at his job. He is a very kindhearted loving family man. Would give you the shirt off his back if you needed it. More
by Boomboom
Employees Worked With
August 19, 2020
I have bought two new Mercedes from flagship after the problem i just had with them probably my last . Went in for regular service recently and I was completely lied to on a problem I complained about the problem i just had with them probably my last . Went in for regular service recently and I was completely lied to on a problem I complained about the year before when my car had 15000 miles . the complaint was my car was shaken when breaking . When I picked up car I was told brakes are fine but a wheel was bent! and I didn't have wheel coverage so maybe better to live with . Which I did and then found out on last visit I need a complete brake job!! Alfred Aloise was the service person that told me that there was a bent wheel causing the problem at approximately 15000 but the rotors . Renat Marchet was the service manager who told me that no your rotors are warped front and this was 7000 mile later . . I was offered a 20% discount which to me is unacceptable . If I was told the truth when my car had 15000 miles I think I would have quite an argument for the rotors should cost me nothing . The lying is what really gets to me . More
by paul.lamore
Employees Worked With
Renat Marchet, Alfred Aloise
