Flagship Motorcars of Lynnfield

Purchase of Mercedes Metris I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the careful delivery need to be recommended with enthusiasm. Dan Fava is a credit to your operation. and your dealership needs to be recognised for truth in advertising and making online transactions an extremely efficient and rewarding experience. I recommend both Dan Fava and Flagship Motorcars in Lynnfield MA to the readership. Hans J. Van Miegroet, Duke University More

Horrible Experience I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixe I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixed. The service consultant saw me and sent me back home because there was nobody to fix my car that day. He did not call me or contact me in any manner whatsoever beforehand, I had called him but it got sent to voicemail and he did not contact me back. When at the dealership, all the other customers were told when their car was ready but I had to periodically go back and ask him whether it was ready or not. He spoke to me from his desk and said it was and that it was outside. Other customers had their service consultant walk to them and led them outside. I have never been treated this way at a dealership let alone a Mercedes one, neither had any of my friends. They were appalled when they heard how xxxxty the customer service was at Flagship despite the fact that they eventually fixed the car (2 weeks later). I am now looking for another dealership to service my car. The way I was treated led me to assume that maybe it was because I was younger or that I was of a different ethnicity than the other customers that I was treated differently. Either way, I won't be returning for any more services from Flagship. More

Great Sales Force Awara was excellent. I had a very specific budget and options in mind. He was willing to work with me to find a car that checked all my boxes and went Awara was excellent. I had a very specific budget and options in mind. He was willing to work with me to find a car that checked all my boxes and went the extra mile for me. I would wholeheartedly recommend him. More

Worked with Phil Saissi- Excellent Phil is considerate, professional and knowledgeable. A nice guy, no pressure in any way. Timely with delivering on promised items. Helpful with all Phil is considerate, professional and knowledgeable. A nice guy, no pressure in any way. Timely with delivering on promised items. Helpful with all aspects of the experience. More

Flagship "Phil" (Noufel Saissi) was outstanding Phil Saissi was great to work with. He worked with my wife and me to make a trade-in work and allow us to get the GLC of our dreams. Phil is a seasone Phil Saissi was great to work with. He worked with my wife and me to make a trade-in work and allow us to get the GLC of our dreams. Phil is a seasoned professional who walks you through every step. Flagship Mercedes is tried and true and Phil is a great part of the team. More

Great experience We had a great experience working with Awara and ended up buying a car from him,. He was extremely helpful without being pushy and made the whole expe We had a great experience working with Awara and ended up buying a car from him,. He was extremely helpful without being pushy and made the whole experience awesome. More

Ripped off twice Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics assoc Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics associated with the monitor, which is covered under warranty, but Flagship refused to honor the warranty claiming that it was a problem with the glass in the right rear view mirror, not under warranty, and charged me $415. The only mention of glass in the invoice was that the tech had to replace the mirror glass because the faulty LED is apparently embedded in it. That was the second rip off from this dealership. At a prior service I had requested a tire rotation, (for which they charged me $60!) and then told me the tires were bad and needed replacement. They could have at least called me to let me know that the tires were bad and ask if I still wanted them rotated. In both instances I think my service advisor, Al Swirka, wanted to do the right thing but was caught between me and the dealership. More