Flagship Motorcars of Lynnfield

Thank you Awara & team I have given this dealership 5 stars and if they offered more stars as bonus, I would give them those too. I just bought a CPO 2016 E350 from Awara an I have given this dealership 5 stars and if they offered more stars as bonus, I would give them those too. I just bought a CPO 2016 E350 from Awara and while I was there I genuinely enjoyed the conversation and felt like it wasn't all about the sale. I have bought cars before and felt like it was a sale. This didn't feel like JUST a transaction, it just felt like they were the right team to work with. Awara was patient as I made him test drive & get keys for ~5 cars, to find the right car. They were all nice cars, but I was waiting for the one that I "HAD TO HAVE." Awara made this process relaxing and enjoyable, and went above and beyond to help answer any and all questions I had. I am very grateful for such a positive experience and that we could work together. Also, a huge thank you to Phil as well for making me feel like I was not bothering anyone while Awara was working on the sale of my car with the managers. If you want to talk to a man well-traveled and a heart-felt guy, Phil is a great guy. He & Awara made me feel right at home. Additionally, wrapping up the sale I was helped with the Business manager, Justin. He was kind enough to work through financing and explained the optional items available. He was helpful and not overwhelming when I was trying to understand what I was signing. Lastly, but not least! Franco helped me as well to understand the intricacies of the car and to make sure I was comfortable. His patience actually blows me away. Walking me through step by step to make sure I knew how to use my car's navigation, radio, and even educated me about the importance of the red button for emergency use only. Thank you for your kindness & patience. I could not say enough about this dealership. From beginning to end, I am so happy with all of the people I met. I will be servicing my vehicle there, just to make sure I can say hi to this amazing team. More

Smooth.....Hey Karl you really know your Stuff So what can I say. After several dealerships and phone calls an inquiries I finally am an owner of a 2016 CPO Mercedes because of Flagship Motors in L So what can I say. After several dealerships and phone calls an inquiries I finally am an owner of a 2016 CPO Mercedes because of Flagship Motors in Lynnfield. Lets start with Danielle Keyes. In formative, knowledgeable personable and persistent Talked to her through emails and phone conversations and her demeanor and professional way about her was second to none. Even with her knowledge of my venturing off too other dealerships she never lost contact. For that I am grateful. She paired me with Karl Becker, who proceeded to give me knowledge and enlightened me on the 2016 Mercedes 300 I was eventually going to purchase. From the moment he introduced himself he was a breathe of fresh air. I have never been an owner of a Mercedes before and it was a little intimidating at first. But I pulled up , saw the car that was our first choice, which I feel is a sixth sense a car salesman has to have , to know just what to present and say to make a deal. Karl and Danielle did all of that. Sitting in the car for the first time with Karl was relaxing and informative and I was put at ease immediately and relaxed and enjoyed everything about a test drive. Yup I said it ENJOYED IT. So I leave the dealership like a kid waiting for Christmas knowing that my wife would have to like the car as well for it was going to be mainly her car. Need not fear, Karl came through. My wife saw the car and I right away knew she was about to be schooled by Karl and swayed into feeling the same as me. So Karl did the same thing to my wife , got her in the car explained things and when they emerged I knew it was a done deal. Karl has a way of conversing that is never condescending . I am so happy I ended up back at Flagship after my brief flirtation with other dealers. At Flagship all the cars are priced correctly which makes the painstaking negation nonexistent . You will know and feel like you got a good deal. My wife and I are now a part of the Mercedes family and anyone who is in the market for one should start and end their journey at Flagship. And lets not forget Darnell in finance. Nice, informative, congenial, walked us through the numbers and finalized everything . Thanks to everyone here at Flagship. I am very happy to be a proud owner of a CPO Palladium Silver C300 . ITS A GREAT FEELING!!!!!!!!!!!!!!!!! More

New car purchase Ken worked with skip in a cohesive way.they together made me feel that they were doing all that they could to make my experience the best that they c Ken worked with skip in a cohesive way.they together made me feel that they were doing all that they could to make my experience the best that they could More

No backup support needed! No need to feel stressed or the need to bring support when purchasing a vehicle here. Exceptional customer service. I have purchased my first Mercedes No need to feel stressed or the need to bring support when purchasing a vehicle here. Exceptional customer service. I have purchased my first Mercedes with Steve and now my second. I returned back to Flagship because of the customer service. I never felt taken advantage of or pressured. Steve always kept in contact with me. Who does that anymore? That is just priceless in my book. Also, Franco gave me a tutorial on all my new gadgets! Woot woot. Jennifer thank you for all of your help as well and the tip on “group texts”. I use it all the time now. Lol Thank you Steve, Franco, Jennifer and the Flagship family for putting another big smile on my face! This was my best Birthday gift to Myself! Lol More

Awara and Phil Awara...and Phil were both super nice & attentive to all of my questions/needs. Very friendly, and helpful....made the perfect deal happen for me! Awara...and Phil were both super nice & attentive to all of my questions/needs. Very friendly, and helpful....made the perfect deal happen for me! More