Flagship Motorcars of Lynnfield

Replaced old car with a brand new one. I recently replaced my E 350 4 Matic 2016 with new Mercedes Benz E 300 4 Matic 2019 model from Flagship motors Lynnfield and it was a great experience I recently replaced my E 350 4 Matic 2016 with new Mercedes Benz E 300 4 Matic 2019 model from Flagship motors Lynnfield and it was a great experience. Throughout the whole experience I never felt being pressured or rushed to buy the car, they listen very carefully and very quick and clear communication. I took my due time test drive the car and ask as many questions regarding car and the finance and the team was so incredibly informed and trustworthy. I was looking for a car with specific features and the sales person (Phill Siassi) went above and beyond to locate the car for me the staff even stayed after hours for me and worked it to meet my expectation in a very small time. The final price was exactly as negotiated (no last-minute surprises). Sales person was very professional and polite, very attentive to my expectations. The whole experience of replacing my old car with new was amazing. I have no words to express my gratitude for the Phill Siassi from sales department and Darnell Caruso from finance who went above and beyond to make my experience amazing. I would totally recommend flagship motorcars of Lynnfield and they have absolutely great team. if you are ever there to buy a Mercedes look for Phill Siassi in sales department if you want to make you experience a very pleasant, quick and painless. More

Best car buying experience with Phil Saissi We leased a 2019 GLC at Lynnfield Flagship with the amazing help of Phil Saissi in sales. He explained the benefits in detail and we test drove the ca We leased a 2019 GLC at Lynnfield Flagship with the amazing help of Phil Saissi in sales. He explained the benefits in detail and we test drove the car. Every step of the process he was geniuinly concerned about our needs and concerns. He was like an old friend that one brings along when making big decisions! Justin Kloack took us through the paperwork and made it understandable and fast. Then we had the pleasure of meeting Elder who is the concierge . He showed us around our car and explained the interaction of the car with our cell phone which was a fun function to have ! In conclusion the acquisition of our GLC was an easy , smooth process thanks to Phil , Elder and Justin! I will highly recommend them. More

new car lease 10/26/18--just picked up my 6th benz from flagship motorcars in lynnfield mass. worked with Ibe and Franco (and Nick, sales manager). they are the b 10/26/18--just picked up my 6th benz from flagship motorcars in lynnfield mass. worked with Ibe and Franco (and Nick, sales manager). they are the best...friendly, knowledgeable, professional, and you always feel like you're getting a fair deal. That's why I keep coming back! Gary C. Ipswich, MA More

Horrible Experience I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixe I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixed. The service consultant saw me and sent me back home because there was nobody to fix my car that day. He did not call me or contact me in any manner whatsoever beforehand, I had called him but it got sent to voicemail and he did not contact me back. When at the dealership, all the other customers were told when their car was ready but I had to periodically go back and ask him whether it was ready or not. He spoke to me from his desk and said it was and that it was outside. Other customers had their service consultant walk to them and led them outside. I have never been treated this way at a dealership let alone a Mercedes one, neither had any of my friends. They were appalled when they heard how xxxxty the customer service was at Flagship despite the fact that they eventually fixed the car (2 weeks later). I am now looking for another dealership to service my car. The way I was treated led me to assume that maybe it was because I was younger or that I was of a different ethnicity than the other customers that I was treated differently. Either way, I won't be returning for any more services from Flagship. More

Purchase of Mercedes Metris I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the I am very impressed with the professionalism of Dan Fava , your e-trade sales representative. Both the condition of the car we bought on line and the careful delivery need to be recommended with enthusiasm. Dan Fava is a credit to your operation. and your dealership needs to be recognised for truth in advertising and making online transactions an extremely efficient and rewarding experience. I recommend both Dan Fava and Flagship Motorcars in Lynnfield MA to the readership. Hans J. Van Miegroet, Duke University More