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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,511 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,511 reviews
September 05, 2024
Nathan is the beat service advisor. He and Flagship Autocars helped me out when i had a major problem with my car. They pointed out a recall and got my car tight into service. I ju He and Flagship Autocars helped me out when i had a major problem with my car. They pointed out a recall and got my car tight into service. I just purchased my 4th car from Flagship and am happy. More
by whatachief
Employees Worked With
August 24, 2024
Steven is extremely attentive and polite. He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased More
by deltatyler
Employees Worked With
August 24, 2024
Amazing! ! Sales person Evan was an amazing helping me through the whole process, I highly recommend 5 🌟 everyone at the dealership is very, very friendly . T ! Sales person Evan was an amazing helping me through the whole process, I highly recommend 5 🌟 everyone at the dealership is very, very friendly . Thank you !!! More
by Siumara
August 19, 2024
Very accommodating to on the spot request and did the work on time and with a smile work on time and with a smile More
by Jim
Employees Worked With
August 19, 2024
I purchased my car and have it serviced at Flagship Motors. It has been a wonderful experience. They are very trustworthy and reliable which means everything when working with a car dealership. The s Motors. It has been a wonderful experience. They are very trustworthy and reliable which means everything when working with a car dealership. The service depends runs a very streamlined operation. I always work with my service advisor when needed Stephen Lopez. He is the ultimate professional and extremely knowledgeable.if and when I trade my car I will be doing so with this dealership only. More
by ro10facada
August 16, 2024
Polite,efficient superb customer service Fpllow up was always timely. .Very knowledgeable staff and command of details. always timely. .Very knowledgeable staff and command of details. More
by kabukiduke
Employees Worked With
August 16, 2024
The people were so helpful and kind including Kevin our salesman and Nick. I can not say enough about them. I enjoy doing business with the dealership and this is the 3rd car we purchase from them salesman and Nick. I can not say enough about them. I enjoy doing business with the dealership and this is the 3rd car we purchase from them More
by Peterwaldfogel
August 09, 2024
As usual, having your car serviced at a dealership is incredibly expensive. But this time they actually did fix a noise that I have been hearing for over a year. They are ver nice to work with, just very incredibly expensive. But this time they actually did fix a noise that I have been hearing for over a year. They are ver nice to work with, just very expensive. More
by mariannschell
Employees Worked With
August 08, 2024
Great dealership Easy to Work with both sales and service Craig bovio in sales was fantastic service Craig bovio in sales was fantastic More
by David pinciaro
Employees Worked With
August 08, 2024
I warn everyone to please stay away from this location for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father wi for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father with very little respect and when they did not get their way, they became vulgar and belittling. Mercedes Benz was fixing my dad’s van and it’s been in and out of their repair shop for the past year. They tried fixing it for the first time last summer then returned it to us but when we got it, the issue was still there. It was a weird noise with the engine when you start. Anyways we brought it back, they tried to fix it again, returned, same issue. Then again this last time. This last time was 4 months. They said the issue has been fixed but when my dad went to pick it up, he still heard the noise and wanted to keep it there until they figured it out. They said there's nothing else they can do and won’t fix it further even though it’s under warranty. They also noted that because the car was old and essentially worthless, they believe "that's just the way it will sound". This is something I heard for the first time after a year of repairs. When they were fixing it, they gave us a loaner car. They didn't want to make any more fixes on my dad's van and demanded that we returned the loaner car back. At this point, we were in contact with Mercedes headquarters who said they would get back to us within the next few days regarding this issue. Nathan and Mike didn't care. They basically called a few days later and said that if we don’t return the car within an hour, they would file a police report and say it has been stolen. I reached out to the police department and they said a police report was never filed. My dad then saw on the camera (since he wasn’t home) that they drove to our house, walked into our driveway and drove the car off. Since my dad owns a small business, it is crucial that he has a van to be able to work. We picked up the van the same day however within the next few days, the check engine light went off. We are now searching for a new van. I am creating this post to share awareness and visibility so that no one else has to experience what we went through. I have documented this entire journey and I am more than happy to share any additional details with anyone who's interested. More
by Nancy
