Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
853 Reviews

853 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
February 13, 2019

Warranty drivers seat Maintenance work not properly completed, obviously had not been checked by anyone before delivery to the customer. I’m taking my vehicle to another S More

by JOEMG3RD
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcus Procter/Michael Dinh
February 13, 2019

Passenger window motor and regulator replaced Terrific service. I previously had the regulator replaced but the problem still existed. The repair was under warranty. While he did not assist me More

by ptTX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dinh,
February 13, 2019

Warning light It was a false indication, which made my long drive in unwarranted. The service staff, however, did a great job within the time limits they scheduled More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxy, Brian Swarver
Feb 13, 2019 -

Five Star Subaru of Grapevine responded

Carol, It is always best to check any uncertainties in your vehicle. It was our pleasure to make sure your Subaru was running correctly. Thank you for your feedback and safe travels to you! Take Care, Marcus Procter, Service Manager

February 13, 2019

Happy with my first visit. This was my first visit to the service center. License plate installed as well as inspection sticker and registration. Also received their free care More

by JIM.PLOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember anyone's name, nothing exceptional.
Feb 14, 2019 -

Five Star Subaru of Grapevine responded

Jim, We appreciate your return to visit our service center. Stop by any time for a complimentary car wash. It would be our pleasure to serve you again. Thank you, Marcus Procter, Service Manager

February 06, 2019

Great service I had a battery cable terminal break due to corrosion. Harrison greeted me and when I asked if this was a part I could buy or if the service departme More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison, Roxxy
Feb 07, 2019 -

Five Star Subaru of Grapevine responded

DW, our goal is work efficiently in the best interest of our customers. We are happy you stopped by and we look forward to keeping your vehicle in good shape. Thank you for rating our team and safe travels, Marcus Procter, Service Manager

October 07, 2018

Dedicated Team Service center is always on top of things, be it light maintenance to powertrain work. Always friendly and willing to answer as many questions as you More

by pumpkinspiceWRX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Dinh, Harrison Hayes, Aareil Barrett
Oct 08, 2018 -

Five Star Subaru of Grapevine responded

pumpkinspiceWRX, To have earned your business and trust will continue to be our goal. Thanks for making us your Subaru dealer! Safe travels, Marcus Procter, Service Manager

June 22, 2018

Excellent review of car's phone/map/text options I dropped in without an appointment asking for Dee Boyett, who had gone over the car with me after purchase. I had a question about the keyless entry More

by laxson, ks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dee Boyett
Jun 22, 2018 -

Five Star Subaru of Grapevine responded

laxson, ks, what a very special bond! Dee is always excited to help customers and really wants you to enjoy your Subaru to the fullest. Thanks for your sweet feedback and please stop by anytime! Enjoy, Stephen Johnston, Sales Manager

May 09, 2018

Outstanding Customer Service Purchased a Subaru Forrester In January 2017. Every visit I have made to this dealer has been extremely positive and uplifting. A fabulous team w More

by LoisluvsherRu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Black
May 09, 2018 -

Five Star Subaru of Grapevine responded

LoislusvsherRu, We love having your continued business in the service department at Five Star Subaru Grapevine. Thank you for sharing your feedback and know that we are always available at 817-438-1700 for any questions. We appreciate you, Marcus Proctor, Service Manager

March 22, 2018

Above and beyond This team went above and beyond anything I've ever experienced in my life . They all worked on this as a team and the results were fantastic. What a w More

by Stagecoach 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Boyett, Terry Black
Mar 24, 2018 -

Five Star Subaru of Grapevine responded

Stagecoach 101, We love hearing we earned your business and any future service needs in the future. Your review and comments are appreciated by everyone at Sam Pack's Five Star Subaru Grapevine. Thank you for being our customer, Marcus Procter, Service Manager. 817-438-1700

January 13, 2018

I LOVE this place!!!!! I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the s More

by CaitDack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Boyett
Jan 14, 2018 -

Five Star Subaru of Grapevine responded

We can't wait to have you back, CaitDack! It is great Dee was able to help with the nick and bring your Impreza back to full beauty. Thanks for your feedback and stop in anytime, Stephen Johnston, GSM. 817-438-1700

...
85