Five Star Subaru of Grapevine - Service Center

Complete satisfaction. I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch which they had in stock. I always feel well taken care of concerning my Subaru due to the friendly, caring and professional staff . The waiting lounge is very comfortable. Couldn’t say enough positive things about the dealership. More

My 30,000 mile check up Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you prov Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you provide at Grapevine Suburu. Thank you for the awesome service. So much better than in Lubbock. More

Five Star Get's a Five Star Rating From me. Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say t Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say the same thing. More

Consistently Great Service I've had my Subaru for over a year and each time I go in for maintenance and oil changes I am amazed at how well the service is. Not only is everyone I've had my Subaru for over a year and each time I go in for maintenance and oil changes I am amazed at how well the service is. Not only is everyone friendly but greet me at my car as I am getting out. They are always prepared and know exactly who I am and why I am there. It literally takes me less than a minute to check in every time. Check out is the same. They always explain everything they have done and I feel very informed and valued and never just a number. The follow up is great too. They always text me the next day to see how it all went. I can't say enough good things about their service and it's this way every time! More

You guys Rock It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much More

New Rotors!!! I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high s I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high speeds. Turns out my rotors were warped. But rather than machining them, they went ahead and ordered and installed new ones since my car is only 14 months old. Great service w/ a loan car. More

Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More

Above an beyond I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyo I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyond to help me. Driving out with complete trust my problem was taken care of. More

Always helpful We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they alwa We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they always address them immediatelly and educate us on the issue. More

Professional yet friendly I have always been treated with the upmost respect when having my car serviced. All questions are answered and concerns addressed. This is the service I have always been treated with the upmost respect when having my car serviced. All questions are answered and concerns addressed. This is the service department I trust to take care of my Subaru. More