Five Star Subaru of Grapevine - Service Center

Dedicated Team Service center is always on top of things, be it light maintenance to powertrain work. Always friendly and willing to answer as many questions as you Service center is always on top of things, be it light maintenance to powertrain work. Always friendly and willing to answer as many questions as you have. Parts department is also on top of their game, they can find parts even with the worst customer supplied description, and if it isn't in stock they'll have it in a week or less. The staff that assisted me, and have assisted me in the past, are absolutely fantastic, they are what made me a repeat customer. Five Star Subaru, take note! More

Excellent review of car's phone/map/text options I dropped in without an appointment asking for Dee Boyett, who had gone over the car with me after purchase. I had a question about the keyless entry I dropped in without an appointment asking for Dee Boyett, who had gone over the car with me after purchase. I had a question about the keyless entry system, and she ended up pairing my iPhone with the car, loading my contact information, showing me how to ask for a phone or text to be called. She also went over the map system, all at the touch of a button and oral instructions. She explained that I needed to leave my charger in the car all the time to access some of these services. Dee is sooooo patient and explains over again until I was able to "play" with the features. She is PHENOMENAL! I'm so technologically inept that it's pitiful. She doesn't make me feel like an idiot, and it's fun to talk, laugh, and sing with her. She's an absolute positive part of 5 Star. Unfortunately for her, I also ask for her first because I know that she relates to my inefficiency. Love her! More

Outstanding Customer Service Purchased a Subaru Forrester In January 2017. Every visit I have made to this dealer has been extremely positive and uplifting. A fabulous team w Purchased a Subaru Forrester In January 2017. Every visit I have made to this dealer has been extremely positive and uplifting. A fabulous team works there. Can’t speak highly enough about it! More

Above and beyond This team went above and beyond anything I've ever experienced in my life . They all worked on this as a team and the results were fantastic. What a w This team went above and beyond anything I've ever experienced in my life . They all worked on this as a team and the results were fantastic. What a wonderful experience doing business with these people. I am a customer for life !!! More

I LOVE this place!!!!! I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the s I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the staff is wonderful, everyone goes above and beyond. It’s a beautiful thing. Dee is an all-star, she went way out of her way to help me after I nicked the tinting on my brand new, amazing (car of my dreams) Impreza, even though she mostly does redelivery and PR, simply because I told her about and she cared. I can’t wait to come back in two weeks for my oil change (who says that?!.....Subaru owners do). More

Subaru of Grapevine Very helpful, and they work hard to make their customers happy! After some trouble with their service department, they really took the effort to make Very helpful, and they work hard to make their customers happy! After some trouble with their service department, they really took the effort to make things right and make me happy. Thank you Subaru of Grapevine! More

Super service! We love coming here! Terry serviced my Forrester, and he’s always very kind, patient, and thorough. I also brought my two-year-old and we played in t We love coming here! Terry serviced my Forrester, and he’s always very kind, patient, and thorough. I also brought my two-year-old and we played in the kids play area that Dee just revamped. We had a great time! The restroom is very close to the kids area, and their free snacks if you need them! Way to go Subaru! More

SiriusXM questions I had a question concerning my SiriusXM account on my new Forester touring. Bill Klozik answered my question and helped me understand the whole contr I had a question concerning my SiriusXM account on my new Forester touring. Bill Klozik answered my question and helped me understand the whole contract and other benefits. Thanks Bill. More