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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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838 Reviews of Five Star Subaru of Grapevine - Service Center
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February 13, 2019
New Rotors!!! I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high s I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high speeds. Turns out my rotors were warped. But rather than machining them, they went ahead and ordered and installed new ones since my car is only 14 months old. Great service w/ a loan car. More
by MWBOWDEN1971
Verified CustomerEmployees Worked With
Roxanne
February 13, 2019
Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More
by ELLIELIZ1205
Employees Worked With
Other Employees :
Brian and Keith Service Department check in. , Brian Swarver
February 13, 2019
Above an beyond I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyo I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyond to help me. Driving out with complete trust my problem was taken care of. More
by XCROSS
Employees Worked With
Brian Swarver
February 13, 2019
Always helpful We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they alwa We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they always address them immediatelly and educate us on the issue. More
by DARVASGABI
Employees Worked With
Keith at service desk, Landon Adams, Brian Swarver, Phillip Vivar
February 13, 2019
Professional yet friendly I have always been treated with the upmost respect when having my car serviced. All questions are answered and concerns addressed. This is the service I have always been treated with the upmost respect when having my car serviced. All questions are answered and concerns addressed. This is the service department I trust to take care of my Subaru. More
by MDCA92652
Employees Worked With
Landon Adams, Brian Swarver
February 13, 2019
Warranty drivers seat Maintenance work not properly completed, obviously had not been checked by anyone before delivery to the customer. I’m taking my vehicle to another S Maintenance work not properly completed, obviously had not been checked by anyone before delivery to the customer. I’m taking my vehicle to another Subaru dealership to have the work completed. Which is out of my way and inconvenient in hope Of Subaru being fixed properly More
by JOEMG3RD
Employees Worked With
Marcus Procter/Michael Dinh
February 13, 2019
Passenger window motor and regulator replaced Terrific service. I previously had the regulator replaced but the problem still existed. The repair was under warranty. While he did not assist me Terrific service. I previously had the regulator replaced but the problem still existed. The repair was under warranty. While he did not assist me today, Michael Dinh set up this appointment and ordered the parts. He has helped me on several occasions. I lost a ring under my driver seat and I asked that it not be vacuumed. He discussed other methods for me to try to get the ring out. More
by ptTX
Employees Worked With
Michael Dinh,
February 13, 2019
Warning light It was a false indication, which made my long drive in unwarranted. The service staff, however, did a great job within the time limits they scheduled It was a false indication, which made my long drive in unwarranted. The service staff, however, did a great job within the time limits they scheduled and made sure everything was checked and rechecked. I really appreciate the entire service department experience. More
by Carol
Employees Worked With
Roxy, Brian Swarver
February 13, 2019
Happy with my first visit. This was my first visit to the service center. License plate installed as well as inspection sticker and registration. Also received their free care This was my first visit to the service center. License plate installed as well as inspection sticker and registration. Also received their free care wash, not as good as when I first purchased my vehicle, but for free can't complain. Saw some of the people who sold us our vehicle, but don't think they remembered who we were. More
by JIM.PLOTT
Employees Worked With
Don't remember anyone's name, nothing exceptional.
February 06, 2019
Great service I had a battery cable terminal break due to corrosion. Harrison greeted me and when I asked if this was a part I could buy or if the service departme I had a battery cable terminal break due to corrosion. Harrison greeted me and when I asked if this was a part I could buy or if the service department would have to replace it he took me to the parts department and said that was an easy fix. After getting the part which was only $12, he grabbed a tool and replaced it on the spot. Then he took me over and Roxxy helped me schedule more service work that was needing attention. Both were very friendly and I was in and out very quickly. Thank you for your help today !! More
by DW
Employees Worked With
Harrison, Roxxy
