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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
838 Reviews

838 Reviews of Five Star Subaru of Grapevine - Service Center

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February 22, 2019

Great car, but Brian in servicing suck! Car great; Servicing has made me distrustful. My 30k servicing on 08/11/18 that was completed without checking my battery; which in my mind leaves a More

by NINAMAE772000
Recommend Dealer
No
Employees Worked With
Roxanne Madrid, Brian Swarver
February 20, 2019

satisfaction 100% Five Star has wonderful sales people, service department, and a pleasant wait area while service is being conducted on your car. If they say that a s More

by GSHEHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Feb 20, 2019 -

Five Star Subaru of Grapevine responded

GSHEHAN, It was our pleasure to have you visit our service center and we really appreciate your comments. Our advisers are here to serve any time you have questions about your Subaru's performance. Stay in touch at 817-438-1700. Thank you, Marcus Procter, Service Manager

February 20, 2019

great it was very pleasant they did every thing they said they would do everyone made me feel very comfortable everyone was so respectable and it seem l More

by pdrosche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lauren bayles, Dee Boyett, Freddie Valdovinos
Feb 21, 2019 -

Five Star Subaru of Grapevine responded

pdrosche, It is great to hear your experience went smoothly and you should always expect the same at every visit. You are a valued customer and we look forward to helping with future auto needs. Thank you, Stephen Johnston, Sales Manager

February 19, 2019

The Service Department keeps me coming Back After 50 years of car ownership, the service department rates as my all time favorite. They are friendly, helpful and never made me feel like they tr More

by RGERSHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know their names but I've worked with 4 different represetatives and all were great, Brian Swarver
Feb 20, 2019 -

Five Star Subaru of Grapevine responded

RGERSHEN, We are so grateful to have you as our customer! Building a solid relationship is a goal and we are happy to have earned your trust. Thank you for your loyalty and referrals, Stephen Johnston, Sales Manager

February 17, 2019

Service department is outstanding - sales - not so much Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they More

by Bubba Binks Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Feb 18, 2019 -

Five Star Subaru of Grapevine responded

Bubba, We, too, hope that the third radio is the answer. Thank you for recognizing our service team's efforts. Your feedback is important for us to hear as we strive to provide the best customer service possible. Please let us know when we can help again. Regards, Marcus Procter, Service Manager

February 14, 2019

Complete satisfaction. I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch More

by PAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Please check computer. I cannot find the receipt to check all names. Only one name listed in service. , Brian Swarver
Feb 14, 2019 -

Five Star Subaru of Grapevine responded

Pam, Your loyalty to our dealership is truly appreciated. Thank you for being committed to Five Star Subaru Grapevine, Providing you quality customer care will always be our goal. Take Care, Marcus Procter, Service Manager

February 14, 2019

My 30,000 mile check up Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you prov More

by LILESTELITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady at service desk
Feb 14, 2019 -

Five Star Subaru of Grapevine responded

LILESTELITA, Thank you for recognizing Roxanne and for visiting our service center. We are always available by phone for your auto care concerns at 817-438-1700. We appreciate you, Marcus Procter, Service Manager

February 13, 2019

Five Star Get's a Five Star Rating From me. Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say t More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Johnston, Brian Swarver
Feb 13, 2019 -

Five Star Subaru of Grapevine responded

cooper75067, Thanks for sharing your feedback. We are here to serve both you and your son. We appreciate you both, Stephen Johnston, Sales Manager

February 13, 2019

Consistently Great Service I've had my Subaru for over a year and each time I go in for maintenance and oil changes I am amazed at how well the service is. Not only is everyone More

by VELINAED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Feb 13, 2019 -

Five Star Subaru of Grapevine responded

VELINAED, We are here to serve you and all of your automotive needs. Thank you for choosing Five Star Subaru of Grapevine as your car dealer. Please stay in touch whenever we can help you. Regards, Stephen Johnston, Sales Manager

February 13, 2019

You guys Rock It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much More

by JRKOSKI2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not certain , Jennifer Schauer
Feb 13, 2019 -

Five Star Subaru of Grapevine responded

JRKOSKI2002, We hope to ease your travel days as much as possible. Thanks for making us your auto dealer. We look forward to helping you again. Safe travels, Stephen Johnston, Sales Manager