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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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July 05, 2019

First class It was my first visit since purchasing my Outback and I could not have been more impressed and happy I decided to buy a Subaru. The Five Star staff wa More

by Lindsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Ruybal, Brian Swarver
Jul 06, 2019 -

Five Star Subaru of Grapevine responded

Lindsay, Congratulations on your new Subaru purchase. We welcome you to Subaru of Grapevine and the Subaru brand. To make sure you are enjoying your Outback to the max we welcome you back or your calls to 817-438-1700 to review any of its features. Thank you for being our customer, Doug Laymon, Sales Manager

June 29, 2019

Service visit All service was professionally done and car returned in promised timeframe. The quality of care during the visit was was top notch and exceeded expect More

by mirussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Jun 29, 2019 -

Five Star Subaru of Grapevine responded

mirussell, Our plan is to always exceed your expectations when you visit Five Star Subaru in Grapevine. To continue serving you, we welcome your calls to 817-438-1700 whenever you have maintenance or repair concerns. Thank you for sharing and for being our customer. Take Care, Marcus Procter, Service Director

June 27, 2019

Excellent service I was provided excellent service as a non-scheduled walk in. Johnny was very friendly and my service was completed in a timely manner. I will always t More

by Iwannaliveinutah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Jun 28, 2019 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to acknowledge Johnny and the service center at Five Star Subaru of Grapevine. We do our best to accommodate our customers in a timely manner and we hope to have the opportunity to help you again. Please call us anytime you have auto care concerns at 817-438-1700. Regards, Marcus Procter, Service Director

June 22, 2019

Outstanding Got there early for service got out quickly. People at the service area always smiling and helpful. I would recommend this particular dealership if More

by Lon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver, Freddie Valdovinos
Jun 22, 2019 -

Five Star Subaru of Grapevine responded

Lon, Thank you for visiting the service center at Five Star Subaru Grapevine and we appreciate your recommendation. If Brian, Freddie, or I can be of further help, we can be reached at 817-438-1700. Our team is here to keep you and your vehicle safe on the roads. Take Care, Marcus Procter, Service Director

June 19, 2019

Awesome Servixe I had previously bought a Forrester at this dealership and decided that it was not exactly what I wanted. So I checked for an upgrade having no intent More

by traveler6219
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary McCloskey ??????????, Brian Swarver
Jun 21, 2019 -

Five Star Subaru of Grapevine responded

treaveler6219, A comfortable drive is important especially on the busy DFW highways. We hope your new Subaru is the perfect ride for you. Please let Gary or I know if you have any additional questions at 817-438-1700. In the meantime, enjoy! Thank you, Doug Laymon, Sales Manager

June 08, 2019

Happy customer 5 Star Subaru noted my need, found and fixed the problem, reported what they found, was graciously hospitably, and gave the benefit of warranty servic More

by Bill lueg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Jun 10, 2019 -

Five Star Subaru of Grapevine responded

Bill, We are happy to be of service and thank you for sharing your experience. If Brian or I can help with future repairs or maintenance, please give us a call at 817-438-1700. Thank you for your business, Marcus Procter, Service Director

June 07, 2019

Above and beyond This Subaru service center always goes above and beyond my expectations. The service center and the sales team are both excellent. We recently bou More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Greene, Stephen Johnston, Brian Swarver
Jun 10, 2019 -

Five Star Subaru of Grapevine responded

Susan, Your loyalty to Five Star Subaru of Grapevine is truly appreciated. From sales to service, we thank you for being our customer. Contact us any time we can help with your driving experience at 817-438-1700. Thank you, Marcus Procter, Service Director

June 03, 2019

Service was great I went in to have my oil change without an appointment. I was told it would take about an hour and a half but it took less than an hour. More

by Leelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Jun 04, 2019 -

Five Star Subaru of Grapevine responded

Leelee, Brian and our technicians appreciate the recognition. Our goal is to provide our customers with quality care in a timely manner. Thank you for choosing our service center and please call us at 817-438-1700 whenever you have auto concerns. Safe Travels, Marcus Procter, Service Director

June 01, 2019

Excellent customer service with fast, friendly, quality and professional. I would recommend others to come to Five-star Subaru for new vehicles and cars servic More

by Ngoctina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh in service department, he's very knowledgeable and helpful...
Jun 03, 2019 -

Five Star Subaru of Grapevine responded

Ngoctina, Thank you for sharing your service visit and when you need auto care in the future it will be our pleasure to help. Please call our Service Team at 817-438-1700. We appreciate the opportunity to keep you and your vehicle safely on the roads. Take Care, Marcus Procter, Service Director

May 31, 2019

Five Stars for Five Star Subaru Grapevine Always a pleasure to do business with these folks! I am so happy with this dealership that I ordered up a new car from Nick Eyster today. More

by Paradise angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Jun 01, 2019 -

Five Star Subaru of Grapevine responded

Paradise angel, We are so excited to have the opportunity to work with you. Stay in touch at 817-438-1700 as we all await the delivery of your new Subaru. Thank you, Doug Laymon, Sales Manager

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