Five Star Subaru of Grapevine - Service Center

Service department is outstanding - sales - not so much Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they (service) have no control over - in a nut shell - radios in 2018 certain Subaru Models are junk - my 2018 Crosstrek is one - I've had 2 radios along with 4 software updates & the radio is still locking up - randomly going off & the backup camera function seems to have a mind set all of it's own - sometimes it works properly - other times - not so much - thus - Subaru US have advised 5 Star Subaru to drop in yet another radio into my Crosstrek - radio head #3 - at this point - I could start a lemon case against Subaru - but - I'll see what radio #3 does - third times a charm - right ??? - the sales dept - not so much - not completely impressed with the sales group - you still get the whole "well" let me check with my mgr routine when it comes to trying to buy/sell/trade etc process - so - ya - the Service group are REAL good - just wish Subaru/Clarion/Harmon could get there act together & fix the whole stupid radio issue ... very frustrating - the entire electronics package is crap - including EyeSight - EyeSight seems to have been developed for the general populous of folks whom shouldn't even be driving - Subaru really needs to build in a AI algorithm which learns & adapts to the particular driving style of the vehicle owner - cause for me - it makes the stupidest decisions - example - some making a right turn into a street - your 25 feet away from the vehicle in front which has ALREADY turned into the street & EyeSight applies the brakes thinking a collision is about to occur ??? - another example a vehicle in a exit lane - suddenly applies the brakes - EyeSight again will engage the brakes - thus causing a possible collision situation - VERY frustrating - so as mentioned - the entire electronics package - spoils a vehicle which mechanically is very good ... More

Complete satisfaction. I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch which they had in stock. I always feel well taken care of concerning my Subaru due to the friendly, caring and professional staff . The waiting lounge is very comfortable. Couldn’t say enough positive things about the dealership. More

My 30,000 mile check up Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you prov Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you provide at Grapevine Suburu. Thank you for the awesome service. So much better than in Lubbock. More

Five Star Get's a Five Star Rating From me. Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say t Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say the same thing. More

Consistently Great Service I've had my Subaru for over a year and each time I go in for maintenance and oil changes I am amazed at how well the service is. Not only is everyone I've had my Subaru for over a year and each time I go in for maintenance and oil changes I am amazed at how well the service is. Not only is everyone friendly but greet me at my car as I am getting out. They are always prepared and know exactly who I am and why I am there. It literally takes me less than a minute to check in every time. Check out is the same. They always explain everything they have done and I feel very informed and valued and never just a number. The follow up is great too. They always text me the next day to see how it all went. I can't say enough good things about their service and it's this way every time! More

You guys Rock It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much More

New Rotors!!! I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high s I took my CrossTrek in for regular maintenance, and I also mentioned that I had been experiencing a noticeable front end wobble when braking at high speeds. Turns out my rotors were warped. But rather than machining them, they went ahead and ordered and installed new ones since my car is only 14 months old. Great service w/ a loan car. More

Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More

Above an beyond I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyo I hate to say it, but, being a woman I get in an drive. Went into service dept having problems. They treated me with respect, an went above an beyond to help me. Driving out with complete trust my problem was taken care of. More

Always helpful We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they alwa We are new to Subaru and still learning the ins and outs of the vehicle. We took the car in for checkup multiple times with silly issues and they always address them immediatelly and educate us on the issue. More