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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

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May 04, 2019

Spectacular Saturday service visit Fantastic visit- I didn't have an appointment but was still out in an hour on a Saturday. They treated me like family while I waited. Love this deal More

by Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
May 06, 2019 -

Five Star Subaru of Grapevine responded

Kelley, Our service advisers and technicians do their best to accommodate our customers. Thank you for sharing your feedback and we are available to answer any additional car care questions at 817-438-1700. We appreciate you! Take Care, Jeff Davis, Sales Manager

April 26, 2019

It couldn’t be any better They were very friendly and on the point and the work was done very quickly, I will come to them again for future service as well More

by Vmir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Sarao, Brian Swarver
Apr 27, 2019 -

Five Star Subaru of Grapevine responded

Vmir, Keeping you safely on the highways is our #1 goal. Thank you for choosing our service center for the maintenance of your vehicle and we welcome your future questions at 817-438-1700. Safe travels, Marcus Procter, Service Manager

March 19, 2019

Buying a 2018 WRX STI Limited Had a great time getting my first Subaru from Five Star Subaru, my sales person was Bill klozik, he did a great job of helping me and guiding me throu More

by DENNYCH30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh , Brian Swarver
Mar 19, 2019 -

Five Star Subaru of Grapevine responded

Welcome to Subaru, DENNYCH30! We are thrilled you chose Subaru of Grapevine for your purchase and we look forward to serving you for years to come. Please stay in touch with Bill or me at 817-438-1700. Thank you, Stephen Johnston, Sales Manager

March 16, 2019

great service every time I have gone to this dealership many times for service or to purchase new cars. I do and have recommended it to anyone that I know is looking for a Sub More

by RedZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Johnston, Joey Edwards, Frankie Saif, Brian Swarver, Freddie Valdovinos
Mar 18, 2019 -

Five Star Subaru of Grapevine responded

RedZ2, Your constant business and loyalty to Subaru of Grapevine is truly appreciated. Thank you for recommending our dealership and we look forward to seeing you again. Please call us anytime you have auto concerns at 817-438-1700. Best Regards, Stephen Johnston, Sales Manager

March 02, 2019

Bought a car I bought a traverse cash and called bc it had a couple problems, but these guys fixed me up and are extremely awesome and I would recommend this place More

by Mandy7979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve and Scott, Brian Swarver
Mar 04, 2019 -

Five Star Subaru of Grapevine responded

Mandy7979, Our team is here to serve you with answers to your auto needs. Thank you for taking the time to recognize our staff with a 5-star rating. You are a valued customer at Subaru of Grapevine! Regards, Stephen Johnston, Sales Manager

February 27, 2019

Great service department I recently bought a used car from you and the service department has been phenomenal! Regular maintenance used to drive me crazy but not here. The guy More

by embrowne16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Procter, Landon Adams, Brian Swarver
Feb 28, 2019 -

Five Star Subaru of Grapevine responded

embrowne16, Having earned your business in both sales and service is awesome. We will continue to provide you a great experience with each future visit. Thank you for being our customer, Stephen Johnston, Sales Manager

February 22, 2019

Great car, but Brian in servicing suck! Car great; Servicing has made me distrustful. My 30k servicing on 08/11/18 that was completed without checking my battery; which in my mind leaves a More

by NINAMAE772000
Recommend Dealer
No
Employees Worked With
Roxanne Madrid, Brian Swarver
February 20, 2019

satisfaction 100% Five Star has wonderful sales people, service department, and a pleasant wait area while service is being conducted on your car. If they say that a s More

by GSHEHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Feb 20, 2019 -

Five Star Subaru of Grapevine responded

GSHEHAN, It was our pleasure to have you visit our service center and we really appreciate your comments. Our advisers are here to serve any time you have questions about your Subaru's performance. Stay in touch at 817-438-1700. Thank you, Marcus Procter, Service Manager

February 20, 2019

great it was very pleasant they did every thing they said they would do everyone made me feel very comfortable everyone was so respectable and it seem l More

by pdrosche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lauren bayles, Dee Boyett, Freddie Valdovinos
Feb 21, 2019 -

Five Star Subaru of Grapevine responded

pdrosche, It is great to hear your experience went smoothly and you should always expect the same at every visit. You are a valued customer and we look forward to helping with future auto needs. Thank you, Stephen Johnston, Sales Manager

February 19, 2019

The Service Department keeps me coming Back After 50 years of car ownership, the service department rates as my all time favorite. They are friendly, helpful and never made me feel like they tr More

by RGERSHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know their names but I've worked with 4 different represetatives and all were great, Brian Swarver
Feb 20, 2019 -

Five Star Subaru of Grapevine responded

RGERSHEN, We are so grateful to have you as our customer! Building a solid relationship is a goal and we are happy to have earned your trust. Thank you for your loyalty and referrals, Stephen Johnston, Sales Manager

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