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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

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June 07, 2019

Above and beyond This Subaru service center always goes above and beyond my expectations. The service center and the sales team are both excellent. We recently bou More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Greene, Stephen Johnston, Brian Swarver
Jun 10, 2019 -

Five Star Subaru of Grapevine responded

Susan, Your loyalty to Five Star Subaru of Grapevine is truly appreciated. From sales to service, we thank you for being our customer. Contact us any time we can help with your driving experience at 817-438-1700. Thank you, Marcus Procter, Service Director

June 03, 2019

Service was great I went in to have my oil change without an appointment. I was told it would take about an hour and a half but it took less than an hour. More

by Leelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Jun 04, 2019 -

Five Star Subaru of Grapevine responded

Leelee, Brian and our technicians appreciate the recognition. Our goal is to provide our customers with quality care in a timely manner. Thank you for choosing our service center and please call us at 817-438-1700 whenever you have auto concerns. Safe Travels, Marcus Procter, Service Director

June 01, 2019

Excellent customer service with fast, friendly, quality and professional. I would recommend others to come to Five-star Subaru for new vehicles and cars servic More

by Ngoctina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh in service department, he's very knowledgeable and helpful...
Jun 03, 2019 -

Five Star Subaru of Grapevine responded

Ngoctina, Thank you for sharing your service visit and when you need auto care in the future it will be our pleasure to help. Please call our Service Team at 817-438-1700. We appreciate the opportunity to keep you and your vehicle safely on the roads. Take Care, Marcus Procter, Service Director

May 31, 2019

Five Stars for Five Star Subaru Grapevine Always a pleasure to do business with these folks! I am so happy with this dealership that I ordered up a new car from Nick Eyster today. More

by Paradise angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Jun 01, 2019 -

Five Star Subaru of Grapevine responded

Paradise angel, We are so excited to have the opportunity to work with you. Stay in touch at 817-438-1700 as we all await the delivery of your new Subaru. Thank you, Doug Laymon, Sales Manager

May 24, 2019

Tremendous customer experience Have a fleet vehicle but treated like an individual owner Transparent & knowledgeable Car wash Professional staff Convenient location Aware of More

by Love on Wheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael - service
May 24, 2019 -

Five Star Subaru of Grapevine responded

Love on Wheels, It was great to help with the service of your vehicle. In between visits, please stay in touch with us at 817-438-1700. We would like to continue serving all of your auto needs. Thank you, Marcus Procter, Service Director

May 19, 2019

Recall Notices This Subaru Dealer knows what they are doing, at least in the Service Department. As always everything was clear and up front. I'm very pleased with e More

by Obi-wan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
May 20, 2019 -

Five Star Subaru of Grapevine responded

Obi-wan, Providing you the best automotive care is our goal. We are happy that our team could provide top-notch quality service and we hope to see you again. Please call us when we can help again at 817-438-1700. Thank you, Marcus Procter, Service Director

May 14, 2019

Very professional. The waiting room is very nice with snacks and drinks available. There’s also a playroom for the little ones. It’ an overall very good expience. More

by Kbjlmilam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh, Brian Swarver
May 14, 2019 -

Five Star Subaru of Grapevine responded

Kbjlmilam, It is important to us that our customers feel welcomed when visiting our service center. We have a goal to keep customers coming back and with your next visit, I would appreciate the opportunity to assist Brian and the team with your next maintenance experience. Please let me know when to expect you at mprocter@subarugrapevine.com or call 817-438-1700. My goal is to assure you a 5-star experience. Best Regards, Marcus Procter, Service Director

May 13, 2019

service Everyone at the dealership had Great communication, friendly, timely, professional.... prompt greeting at arrival and personal attention to set up ser More

by Mtcoach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylorr
May 14, 2019 -

Five Star Subaru of Grapevine responded

Mtcoach, Every customer should know their vehicle and we are happy to keep you informed with the maintenance and care necessary to keep you on the roads worry-free. To continue serving you, we are available for any auto questions at 817-438-1700. You are a valued customer at Five Star Subaru of Grapevine. Thank you, Marcus Procter, Service Director

May 11, 2019

Great experience Service writer's are always helpful and professional.We live over an hour from the dealership and the service manager has always gone above and beyond More

by mamjam81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Sarao
May 11, 2019 -

Five Star Subaru of Grapevine responded

Thank you, Maddux Family, for such loyalty to Clay and Five Star Subaru Grapevine! Knowing you drive extra miles to patronize our dealership is greatly appreciated. If we can answer any questions via email or phone, please stay in touch with me at dlaymon@subarugrapevine.com or call 817-438-1700. We look forward to being your dealership for years to come. Take Care, Doug Laymon, Sales Manager

May 08, 2019

First scheduled service Clean dealership. Nice waiting area with free Wi-Fi and refreshments. All the employees are extremely courteous. All work done was explained in an eas More

by Cpsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
May 09, 2019 -

Five Star Subaru of Grapevine responded

Cpsubaru, We appreciate your business at Five Star Subaru of Grapevine. Thank you for visiting our service center and remember you can reach us in between visits at 817-438-1700. We are grateful to call you our customer. Safe Travels, Marcus Procter, Service Director

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